Metro Art Hotel

Hotels
8.8 (1262 reviews)
312 Avenida José de Diego , San Juan , pr

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Terrace
Family rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Excellent location near restaurants, bars, park and transport
Friendly, helpful staff
Good value / great rates
Free coffee, water and ice available 24h
Rooftop lounge and two jacuzzis
Some rooms are spacious and have good views
Comfortable beds in many rooms
Cons:
Inconsistent cleanliness; at least one report of very dirty room and a tick
Many rooms are very small or narrow with compact bathrooms
No breakfast option offered on site
Noise issues for some guests (jackhammer, hallway noise)
Parking access/gate delays
Occasional reports of poor attention from staff

Categories

Cleanliness
7.5
Mixed reports: several guests found the property clean, but at least one review described very dirty conditions and even a tick; overall slightly below typical for this tier.
Service
9.4
Generally very positive — staff repeatedly described as amable/helpful and going out of their way; isolated complaints about poor attention.
Location
9.6
Consistently praised: excellent location in Santurce, close to restaurants, bars, park, transport links and within walking distance of attractions and the beach.
Room Quality
8
Mixed: some guests reported spacious, aesthetic rooms with great views, while many noted very small or narrow rooms, one-side bed placement, and small bathrooms.
Amenities
8.9
Good amenities noted: free coffee/ice/water 24h, rooftop lounge, two jacuzzis; no full pool and some parking/gate access issues.
Value for Money
9.2
Frequently described as great value with attractive rates and good overall worth for price paid.
Food and Beverage
8.6
Limited F&B: free coffee and water available, but multiple guests noted the lack of an on-site breakfast option.
Overall Experience
9.2
Overall positive sentiment with many high recommendations and return intentions, tempered by some cleanliness and noise issues reported by a minority.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 07:03

Property Description

Modern and Artistic Accommodations
Indulge in our 3-star rooms at Metro Art Hotel, complete with free WiFi for your convenience.

Convenient Location
Explore nearby attractions such as Condado Beach, Fort San Felipe del Morro, and Sagrado Corazon Station, all just a short distance away.

Nearby Popular Destinations
Immerse yourself in the vibrant culture of San Juan with the Museum of Art of Puerto Rico and Contemporary Art Museum within reach.

Book your stay at Metro Art Hotel for a perfect blend of comfort and convenience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1262 reviews
Cleanliness: 7.5
Service: 9.4
Location: 9.6
Room Quality: 8
Amenities: 8.9
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.2
P
Pilar • extended_group • es
7
Good
Pros:

Very Comfortable , well located, clean.

Cons:

AC too high. Humidity in the room. We found one cockroach alive in the room

2026-08-22 • via Nuitee
A
abigail • extended_group • us
10
2026-08-21 • via Nuitee
V
Victor • couple • es
7
2026-08-21 • via Nuitee
K
Kathryn • couple • us
8
It was fine for a short trip
Pros:

Basic hotel, but room was large. Plenty of space and windows

Cons:

No complimentary water.

2026-08-19 • via Nuitee
J
Javier • solo_traveller • co
8
Pros:

Habitación cómoda y amplia, tranquilo, limpio. Punto extra por café y agua en el primer piso ilimitado las 24 horas. Buena ubicación, cerca de restaurantes, supermercados y transporte público.

Cons:

No tiene parqueadero disponible. Punto por mejorar: convenio con un parking cercano para huéspedes.

2026-08-19 • via Nuitee
G
Gabriella • extended_group • us
9
2026-08-19 • via Nuitee
A
Andrea • couple • it
10
2026-08-19 • via Nuitee
C
Christian Cuesta • solo_traveller • do
10
Excelente ubicación, atención y una estadía totalmente satisfactoria
Pros:

Debido a una extensión no planificada de mi viaje, reservé dos noches en este hotel y la experiencia fue excelente desde el momento de realizar la reserva. El personal durante el check-in fue muy amable y estuvo siempre dispuesto a colaborar y ayudar en todo lo que necesitara.

La ubicación es excelente, con múltiples comercios y servicios en los alrededores, lo que resulta muy conveniente. La habitación también estuvo en excelentes condiciones y cumplió completamente con mis expectativas. Sin duda, una muy buena experiencia.

Cons:

No tengo ningún comentario negativo sobre esta estadía. Todo estuvo excelente y la experiencia fue muy satisfactoria de principio a fin.

2026-08-18 • via Nuitee
S
Silvia • extended_group • it
10
2026-08-17 • via Nuitee
P
Pamela amelia • solo_traveller • do
8
2026-08-16 • via Nuitee
T
Tykia • couple • us
1
2026-08-15 • via Nuitee
M
María Elena • family_with_children • es
7
Pros:

Había café de máquina en recepción sin límite y gratuito

Cons:

Ascensor viejecito, estuvo un rato sin funcionar
No hay posibilidad de desayunar , piscina poco usable Es pequeña y el agua ardía

2026-08-15 • via Nuitee
J
Juan Luis • couple • es
9
2026-08-15 • via Nuitee
E
Eraise • solo_traveller • bs
5
I won’t be back.
Pros:

Honestly nothing really. The art in the hallway was nice.

Cons:

-the rooms did not have good enough sound proofing. I could hear everything outside the door and outside the building which made it difficult to sleep
-no closet
-had to request a steamer
-bathroom baseboards were dirty
-elevator wasn’t working at one point
-tiles broken in the bathroom

2026-08-14 • via Nuitee
F
Francesconi • couple • it
6
Pros:

Posizione

Cons:

Camere e struttura in generale sporche

2026-08-13 • via Nuitee
M
Monica • couple • es
8
2026-08-13 • via Nuitee
Şibal • extended_group • ch
10
2026-08-12 • via Nuitee
M
Mariaelena • couple • it
7
Pros:

Spacious room

Cons:

Cleaning in the rooms it was very poor! A lot of hairs, sand.

2026-08-11 • via Nuitee
M
M • solo_traveller • us
6
2026-08-10 • via Nuitee
C
Carlos • extended_group • es
10
Genial
Pros:

La zona común y la habitación amplia y limpia

Cons:

Un poco rara la zona por la noche pero no hemos tenido ningún problema y hay un parking al lado del hotel techado y cerrado

2026-08-03 • via Nuitee