Metro Art Hotel

Hotels
8.8 (1262 reviews)
312 Avenida José de Diego , San Juan , PR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Terrace
Family rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Excellent location near restaurants, bars, park and transport
Friendly, helpful staff
Good value / great rates
Free coffee, water and ice available 24h
Rooftop lounge and two jacuzzis
Some rooms are spacious and have good views
Comfortable beds in many rooms
Cons:
Inconsistent cleanliness; at least one report of very dirty room and a tick
Many rooms are very small or narrow with compact bathrooms
No breakfast option offered on site
Noise issues for some guests (jackhammer, hallway noise)
Parking access/gate delays
Occasional reports of poor attention from staff

Categories

Cleanliness
7.5
Mixed reports: several guests found the property clean, but at least one review described very dirty conditions and even a tick; overall slightly below typical for this tier.
Service
9.4
Generally very positive — staff repeatedly described as amable/helpful and going out of their way; isolated complaints about poor attention.
Location
9.6
Consistently praised: excellent location in Santurce, close to restaurants, bars, park, transport links and within walking distance of attractions and the beach.
Room Quality
8
Mixed: some guests reported spacious, aesthetic rooms with great views, while many noted very small or narrow rooms, one-side bed placement, and small bathrooms.
Amenities
8.9
Good amenities noted: free coffee/ice/water 24h, rooftop lounge, two jacuzzis; no full pool and some parking/gate access issues.
Value for Money
9.2
Frequently described as great value with attractive rates and good overall worth for price paid.
Food and Beverage
8.6
Limited F&B: free coffee and water available, but multiple guests noted the lack of an on-site breakfast option.
Overall Experience
9.2
Overall positive sentiment with many high recommendations and return intentions, tempered by some cleanliness and noise issues reported by a minority.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 07:03

Property Description

Modern and Artistic Accommodations
Indulge in our 3-star rooms at Metro Art Hotel, complete with free WiFi for your convenience.

Convenient Location
Explore nearby attractions such as Condado Beach, Fort San Felipe del Morro, and Sagrado Corazon Station, all just a short distance away.

Nearby Popular Destinations
Immerse yourself in the vibrant culture of San Juan with the Museum of Art of Puerto Rico and Contemporary Art Museum within reach.

Book your stay at Metro Art Hotel for a perfect blend of comfort and convenience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1262 reviews
Cleanliness: 7.5
Service: 9.4
Location: 9.6
Room Quality: 8
Amenities: 8.9
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.2
N
Naida G • couple • us
8
None
Pros:

The Location and the staff☺️

Cons:

Nothing/A

2026-09-19 • via Nuitee
B
Barbara • solo_traveller • us
10
Mi estadía en el Metro Art
Pros:

Habitación grande, limpia y cómoda. Baño hermoso, agua caliente y confort

2026-09-17 • via Nuitee
C
Coleman • solo_traveller • us
10
2026-09-16 • via Nuitee
G
Gustavo • solo_traveller • de
10
Good stay loved my room
Pros:

Loved my room, it was so clean and amazing

Cons:

they have no parking lot so I had to stay in the parking garage that was around the block. It was 20 dollars for 24 hours so it wasn’t that bad

2026-09-15 • via Nuitee
L
Luciano • couple • pr
9
2026-09-15 • via Nuitee
M
Mariann • extended_group • pr
10
2026-09-14 • via Nuitee
K
Krystle • couple • us
9
Pros:

Staff was amazing! Location was wonderful - grocery store, lots of good coffee shops/restaurants, walking distance to beach, quick uber ride to Old San Juan and the airport. I would definitely stay again!

Cons:

I loved the access to the 7th floor hot tub and terrace- however it was quite loud late at night from other guests going in and out to use those facilities (yelling in hallway and slamming the doors). I would stay at the hotel again but just ask to not be put on the 7th floor.

2026-09-09 • via Nuitee
M
Mercado Acevedo • family_with_children • pr
8
2026-09-09 • via Nuitee
M
Meagan • couple • us
5
No good
Cons:

The hallways we're dirty needed to be swept and moped. The pillows were too thick and hard for me though we had water there was no hot water in the morning

2026-09-08 • via Nuitee
T
Tatiana Rivera • solo_traveller • us
8
Pros:

Complementary coffee was good!

Cons:

Laundry tunnel end at room corner and was scary the noise when there used!

2026-09-05 • via Nuitee
I
Irene • extended_group • br
10
Voltaria nesse hotel de novo!
Pros:

A localização é perfeita. No bairro Santurce perto de um lindo parque com o mesmo nome. Há um supermercado chamado Pueblo o qual tinha comida de qualidade.
Os funcionários foram prestativos e há um espaço para guardar malas. Recomendo!

Cons:

Tudo ótimo.

2026-09-03 • via Nuitee
A
Amilcar • couple • us
9
Pros:

Location, price and cleanliness.

Cons:

Slow check-in.

2026-09-03 • via Nuitee
S
Steven • solo_traveller • us
10
2026-09-02 • via Nuitee
C
Cristopher • couple • us
10
2026-09-02 • via Nuitee
S
Sam • solo_traveller • au
7
Pros:

Room was nice and rooftop was good

Cons:

Parking is hard. Street parking often very full

2026-09-02 • via Nuitee
P
Puravida🇫🇷 • solo_traveller • fr
10
Pros:

Super.hotel et ptit dejeuner

2026-09-01 • via Nuitee
R
Rickea • couple • us
9
2026-09-01 • via Nuitee
D
Darron • couple • us
4
2026-08-31 • via Nuitee
B
Balsas • couple • es
10
2026-08-31 • via Nuitee
Y
Younes • extended_group • ma
1
Arnaque malhonnête
Pros:

Emplacement.

Cons:

Probablement l’une des pires expériences hôtelières que nous ayons vécues. Je déconseille très fortement cet établissement.

Nous sommes arrivés vers 10h du matin et avons dû attendre jusqu’à 16h pour avoir notre chambre, soit environ 6 heures d’attente. Après une attente aussi longue, on pourrait au minimum s’attendre à récupérer une chambre propre et correctement préparée. Même pas : la chambre était sale et clairement pas à la hauteur du prix payé.

Mais le pire reste la gestion du départ.

Comme notre vol était à 23h, nous avons expressément demandé la veille à DEUX réceptionnistes différents s’il était possible de bénéficier d’un late check-out jusqu’à environ 13h. Les deux nous ont confirmé que c’était OK.
(Preuve sur le contrat qu’on a signé).

Le lendemain, vers 11h40, la manageuse vient frapper à notre porte avec une attitude extrêmement désagréable et agressive, nous ordonnant de quitter la chambre et nous menaçant de nous facturer un supplément pour late check-out.

Nous lui expliquons évidemment que deux membres de SON équipe nous avaient donné leur accord la veille. Sa réponse ? Elle n’aurait « pas été informée ». Comme si les problèmes de communication internes de l’hôtel étaient soudainement devenus la responsabilité du client !

Pour éviter tout supplément, nous avons quitté la chambre dans les 10 minutes suivant cette demande, alors même que nous n’avions pas atteint l’heure de 13h convenue avec la réception. Malgré cela, un supplément nous a quand même été facturé, ce qui est totalement injustifiable.

Et pour couronner le tout, notre carte a ensuite été débitée d’un montant supplémentaire, contrairement à ce qui nous avait été annoncé par le personnel, sans qu’on nous fournisse sur le moment de justification ou de document clair concernant ce prélèvement.

C’est tout simplement INACCEPTABLE.

2026-08-31 • via Nuitee