Guests consistently mentioned cleanliness issues, including dirty rooms, unclean bathrooms, and overall poor hygiene.
Multiple guests reported unsatisfactory service experiences, such as rude staff, unresponsive communication, and delayed check-in processes.
The hotel's location in Hanoi was praised as a positive aspect by multiple reviewers.
Room quality received overwhelmingly negative feedback, with reports of dirty rooms, faulty amenities, and unclean conditions.
Guests expressed mixed feelings about the amenities provided, with some mentioning issues like lack of hot water, bugs, and inadequate facilities.
Many guests felt that the price they paid was not justified by the poor quality of service, cleanliness, and room condition.
Limited feedback on food and beverage services, but some guests mentioned issues with cleanliness and variety.
The overall experience at the hotel was overwhelmingly negative, with guests advising others to avoid staying there.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 23:00