Holiday Inn Express & Suites - Omaha - 120th and Maple by IHG

Hotels
Holiday Inn Express
8.2 (370 reviews)
11818 Miami Street , Omaha , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Cons:
Unclean facilities
Rude service

Categories

Cleanliness
6.91
Issues with room cleanliness were reported, such as unclean tubs and an overall lack of attention to detail.
Service
7.38
Mixed reviews regarding service; some issues with unprofessional staff were highlighted.
Location
8.92
No specific issues mentioned; standard quality for this hotel tier.
Room Quality
8.37
Rooms described as comfortable and clean, but maintenance issues were present.
Amenities
7.9
Amenities like the pool and coffee machines experienced faults which impacted convenience.
Value for Money
8.86
General sentiment about being a decent value relative to the price, especially with good breakfast.
Food and Beverage
8.91
Breakfast was well-received, though some guests desired more variety.
Overall Experience
8.38
Guests had mixed feelings, with some praising aspects while others found serious faults.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:35

Property Description

Convenient Location
Located just 3 miles from historic Boys Town, our Omaha hotel is the perfect choice for both leisure and business travelers. Explore nearby attractions such as the Joslyn Art Museum and enjoy easy access to the Omaha-Eppley Airport.

Comfortable Accommodations
Each room at the Holiday Inn Express & Suites - Omaha - 120th and Maple is equipped with modern amenities including free Wi-Fi, a microwave, fridge, and coffee maker. Relax in a warmly decorated room with a work desk, ensuring a productive stay.

Relaxing Amenities
Unwind in our indoor pool and hot tub, or stay active in our 24-hour business center. Start your day right with a complimentary breakfast and take advantage of our launderette and meeting facilities during your stay.

Book your stay at the Holiday Inn Express & Suites - Omaha - 120th and Maple for a memorable experience in Omaha!

Important information:

Please note that only credit cards are accepted as a valid form of payment. The property does not accept cash.

Please note that there is an additional fee for smoking in rooms at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 370 reviews
Cleanliness: 6.91
Service: 7.38
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.38
B
Bookmom17 Couples Kansas City, Missouri
10
Quiet, typical Holiday Inn amenities
Pros:

King room on the top floor was very clean and quiet. The room stayed very dark with blackout blinds. Plenty of hot water and the typical Dove toiletries. The workout room was small but adequate. The breakfast was pretty good with the typical Holiday Inn Express items. This hotel is far enough away from the highway that there is no truck noise keeping you awake. Note that due to new construction of a big building next door, the hotel cannot be seen when approaching from the north. Also the pool is closed for refurbishment so call ahead to check if a pool is important to you. We would stay again.

2026-01-19 via Tripadvisor
V
V1403PJbethh Family
4
The worst
Pros:

I wouldn’t even know where to start. I used to travel extensively and this is the worst by far. The only positive thing I have to say is that they have an indoor pool. Although we didn’t use it so who knows? STAY AWAY!

2025-10-26 via Tripadvisor
K
Kirby couple us
9
2025-10-18 via Nuitee
T
Tracie couple us
9
Excellent place. Highly recommend.
Pros:

Very spacious & comfortable room. Love the lounging chair. Mattress pillows were super comfy. Excellent breakfast.

Cons:

N/A

2025-10-13 via Nuitee
K
Karen
10
Pros:

Bed was very comfortable. Bathroom had plenty of counter space for my travel kit. Some road noise but not bad. Nice area to walk in the morning.

2025-10-09 via Nuitee
G
GMA67 family_with_children fr
8
Pros:

Petit déjeuner, rapport qualité-prix....

2025-10-08 via Nuitee
couple us
10
Excellent
Pros:

Very friendly and very clean

2025-10-07 via Nuitee
G
Genaro family_with_children us
6
First night 9/20 excellent 9/25 not good
Pros:

The beds were clean and the maintenance man was very helpful! When we got to our room the door was propped open with the refrigerator, I asked the desk clerk John if something was wrong he said no just move it back, the maintenance guy helped us

Cons:

My husband booked 2 rooms on line, 1 for us and 1 for my sister & husband. When we arrived at the hotel my husband told John the desk clerk” We want to pay for our rooms separately” John then said “I don’t give a Fuck how you pay for them” so unprofessional, John then proceeded to give us rooms on 2 separate floors. When we went to room 103 the door was propped open with the refrigerator, I proceeded back to the front desk and asked if something was wrong with the room, John said NO they moved the refrigerator to clean under it but did not offer to move it back where it belonged. I then asked the maintenance guy if the room was being worked on, he walked to the room with me where we then found stuff in the bottom of the tub and shower ledge. He stated the housekeeping was supposed to clean that after the room had been worked on. I was extremely frustrated and tired so I just cleaned it up myself rather than deal with the desk clerk again! I myself having been a housekeeper for years was shocked with the behavior of the clerk, thank goodness for the kindness of you maintenance staff to assist us.

2025-10-06 via Nuitee
C
CARRIE family_with_children us
10
2025-10-05 via Nuitee
C
CARRIE family_with_children us
10
2025-10-05 via Nuitee
A
Anastasia
10
Pros:

Very clean and safe

2025-09-29 via Nuitee
K
kellyfR4302SY Family
2
Rude employees
Pros:

We booked a room two weeks ago, paid and received a confirmation number. Showed up to check in and they don’t have our room and they are sold out. The guy behind the counter was rude and unhelpful. The manager he called was useless and just as rude. The rest of our group who didn’t have their rooms cancelled out from under them had ants crawling in the sheets. Just avoid staying here

2025-09-28 via Tripadvisor
M
mckynnakelly Family
2
Astonishing Lack of Care
Pros:

Horrible experience all around. Booked a room with the staff over the phone and had a confirmation from IHG. When I arrived, I was told there was no booking and “IHG must have overbooked us”. Honestly an embarrassment of an excuse and it really showcases the lack of care from management. It broke up our bridal party for the night and no resolution was offered. Would not trust anything you book from this location.

2025-09-26 via Tripadvisor
L
LARRY family
10
Pros:

room key was disabled twice during a 4 day stay.

2025-09-17 via Nuitee
family_with_children us
10
2025-09-15 via Nuitee
S
Sarah family_with_children us
2
Pros:

Breakfast was good

Cons:

Staff was unkind, dirty room, pool not working

2025-09-13 via Nuitee
R
Robert couple us
10
2025-09-09 via Nuitee
L
Laynie family_with_children us
1
2025-09-06 via Nuitee
L
Lisa family_with_children us
7
2025-09-05 via Nuitee
D
Dana family
10
Pros:

It was extremely clean and comfortable

2025-09-02 via Nuitee