Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Complimentary coffee
Great transport access
Cons:
Cleaning issues
Room management problems
Comfort concerns
Limited breakfast options

Categories

Cleanliness
7.73
Mentioned inconsistent cleaning standards and issues with room cleanliness.
Service
9.2
Many reviews praised the hospitality and friendliness of the staff.
Location
9.24
Frequent mentions of a great location near transport and amenities.
Room Quality
7.19
Some guests noted issues like room size, incorrect allocation, and comfort concerns.
Amenities
8.72
Good comments on Wi-Fi, complimentary coffee, and breakfast options.
Value for Money
8.18
Some perceived discrepancies in value related to room features and pricing.
Food and Beverage
8.73
Positive remarks on coffee and breakfast, despite some limitations noted.
Overall Experience
8.2
Overall satisfaction but noted several issues that affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:12

Property Description

Modern Rooms with Free WiFi
57 Hotel, just a 5-minute walk from Sydney’s Central Station, offers modern, air-conditioned rooms with luxurious bedding, a 42-inch flat-screen TV, rain shower, and free WiFi.

Convenient Location
Located a short walk from Crown Street and Oxford Street, guests can easily access the best shopping, dining, and nightlife options in Surry Hills. With the Sydney Opera House and Sydney Harbour Bridge within a 10-minute drive, exploring the city's iconic landmarks is a breeze.

On-Site Amenities
Enjoy additional conveniences such as luggage storage, dry cleaning services, and a 24-hour front desk at 57 Hotel. Book now to experience comfort and convenience in the heart of Sydney.

Important information:

Please note that there is a 1.4% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.85% charge when you pay with an American Express credit card.
Please note that there is a 1% charge when you use SuperPay.

All guests must sign the property's Terms of Stay.

Please note that this property requires a credit card pre-authorization and photo ID upon check in .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4153 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.2
6
627bb6aff6fb724a8c7a346665a133fb solo_traveller au
10
Very comfortable stay
Pros:

Great location for access to Central Station, rooms clean and functional, staff friendly and helpful

2026-04-19 via Nuitee
6
63cf75da83bf70fd841de7f3600138bc solo_traveller gb
8
2026-04-18 via Nuitee
F
f7261b3e8d4a73e590445052f94f81b0 couple au
7
Pros:

Location

Cons:

Very dated

2026-04-18 via Nuitee
C
c5761f80b72f70ce1f47c71a577578ef solo_traveller au
9
We loved our stay, the staff, the location and our room
Pros:

The receptionist was very friendly and exceptionally helpful.
Loved the room

2026-04-18 via Nuitee
B
b5a014238dea70724fe004e1754b2be0 solo_traveller au
8
2026-04-18 via Nuitee
7
7fa8fd0bb3af736f2eeaa573e05244ad solo_traveller fr
10
2026-04-17 via Nuitee
6
6d348cac8dd1708f82016208077fe8d2 solo_traveller au
9
Boutique Suprise
Pros:

Great staff Comfortable room and proximity to Central station and venues Complimentary coffee tea and pasries in the morning was a pleasant suprise

Cons:

All OK

2026-04-16 via Nuitee
E
e19f71a35ee371cd14f1c9775e19e53e couple us
10
2026-04-16 via Nuitee
0
088aa7aab98272c4366060d002de2418 extended_group au
8
It was ok
Pros:

Location

Cons:

Room arrangement (open bath)

2026-04-16 via Nuitee
1
197ceb22123973a25b36c7b5c3c84b4b solo_traveller it
10
2026-04-16 via Nuitee
1
1be87bb2e6e1718225117806c168d99d solo_traveller gb
7
Good value for money
Pros:

Staff and location excellent. Disco lift was a rogue surprise. Value for money was good

Cons:

Rooms look very dated but not a huge issue given the price

2026-04-15 via Nuitee
4
4191133ad22f73a6e6e5cfb77fca75c7 couple gb
2
Poor quality customer service, misleading advertisement and overall a real negative impact on a really enjoyably stay in
Pros:

Property was in a great location.

Cons:

1. Room we booked on the website looked absolutely nothing like the room we were given. A smaller room with no natural light and no window. Aircon in the room was also very poor which left the room intolerably warm. When asking staff as regards to this issue we were rudely gaslit by staff that no hotels in Sydney had windows? We were also told we should cancel our reservation but would not get any refund. Staff at the front desk were incredibly unhelpful and adopted a patronising and passive aggressive tone.

2. Staff when cleaning the room managed to throw out a brand new white shirt with the linen. When we realised this as we were packing our bags to leave, staff told us that this was our fault as we told them too late? In my experience it is unusual for hotel staff to throw out customers clothes whilst they stay there so we did not look out for this earlier in the stay ! Staff again were incredibly unhelpful, we told someone in the morning and were told they would raise the issue, later when asking again we were told they didn’t! I then was told I could have a 50 dollar refund for something that was worth 100 dollars and was brand new.

To conclude I never raise negative reviews of hotels and I am aware these are probably minor issues but I have never experienced such poor customer service and thought this should be highlighted to anyone who is thinking of staying here.

2026-04-15 via Nuitee
F
f6bb931fc5dd7186b9c39ca91743e050 extended_group us
5
I was ok for 2 nights stay.
Pros:

Location is great. Breakfast was fine.

Cons:

More hooks and bars to hang stuff in the bath room. Electrical outlets are at a very awkward places.

2026-04-15 via Nuitee
F
ffd129346f93738cb7b70e18f127b165 solo_traveller nz
10
Pros:

Coffee machine & pastries in foyer.

Cons:

Can't think of anything

2026-04-14 via Nuitee
6
691709d3228e72eec25afd3af5abe941 extended_group no
7
Pros:

Beliggenhet og gratis og god kaffe samt snacks

Cons:

Glassvegg og gardin til bad/wc. Mørkt rom hvis ikke gardin åpen.

2026-04-14 via Nuitee
5
58f120a03e2371e70fe91d9ca11e4bb7 family_with_children au
9
2026-04-14 via Nuitee
3
31a24fa37e1370a8c9e4643348988d9d couple br
6
Básica
Pros:

Da localização.

Cons:

Passei 18 dias no hotel, e meu quarto era parcialmente limpo. A camareira é simpática, mas as regras de limpeza alta só quando o hóspede desocupar o quarto. Enfim, até frasco de perfume encontrei embaixo da minha cama.

2026-04-14 via Nuitee
8
8948238ff2da705cea54987dc19e72a5 couple ch
7
2026-04-14 via Nuitee
2
264631f5f74f736615e7cafa6d6e46e6 extended_group uy
7
2026-04-14 via Nuitee
1
14996e81ddf071f927948d258c2d3532 extended_group au
10
I will stay there again. I will master the coffee machine!
Pros:

Great room.
Unique ensuite bathroom.
Great foyer.
Perfect location for early morning country train from Central Station.

Cons:

No kettle in the room, only because they have a fantastic system in the foyer for tea and coffee, that I was too stupid to work out at 5am. My problem, not the hotel’s.

2026-04-13 via Nuitee