H10 Costa Mogán - Adults Only

Very relaxing, good food and service

The location and views were perfect. Room wa spacios and staff so cheerful and lovely. The Privilege packet was a spot on with self service lounge and sunbathing area. We liked that Playa de Curo was not crowded but still you had all you needed. Amadores beach was just a 20min beautiful walk away. But there is also a nice beach just one minute outside the hotel.

Lo que más me gustó fue la amabilidad del personal

Can find very little fault with this hotel we hired a car so we’re able to travel around , but all facilities were excellent. the only criticism is the quality of the food on certain days wasn’t brilliant if you’re half board or fully inclusive

Me and my wife arrived 19th March, for one week. Our room and view were good, sea view, overlooking the pool and a good balcony. We had an upgrade to all inclusive from half board which was offered when we booked through Jet 2, a big positive. One or two minor negatives, these being (1) In the restaurant at lunchtime and dinner, the Pasta section was not manned at all times, and as some options needed cooking to order this was not possible, as the staff were not available(perhaps preparing in the back) on a few occasions guests were looking to request something and walked away. I gave up twice. (2) It was not only the Pasta section, but also, occasionally applied to the main section. Once again, no one was available to serve guests for options which were behind glass screens. There should always be staff available at all times to serve the guests from a hot food area. Were they short staffed? The food options were good, but sometimes all options were sometimes unavailable. One other small issue, was that the Wi-Fi signal did not seem to reach the far end of the pool. Apart from that, no real issues.

Good pool area

It was good to arrive at a hotel with a beautiful garden entrance.
Travelling to many other places on the island we realised we were in one of the best locations. Peaceful with good beaches and excellent transport links.
We opted for a Junior Suite with sea view. Lovely spacious room, well furnished and large balcony. The hotel was spotlessly clean. unlike many resorts we visited the area was quiet.
The service was excellent, from reception staff, waiting service in the lovely restaurant friendly and efficient.
Very good amenities, spacious pool area, very clean, gym etc and relaxing areas.

Toni,, head waitress was very open , nice and honest and did a fantastic job. Good , cosy atmosphere in a hotel set up. Food was fine, staters just great, also main, especially the pulpo ( could have been a bit warmer)) was really good. As a finish, the cheesecake was magnificent, very balanced in flavors,

We have holidayed at H10 hotels many times and have generally been very happy with our stays…..until now! Whilst the hotel is nicely situated and the staff friendly and helpful, there is much evidence of cost cutting and corners cut!! We disappointed to find that we had no bathrobes or slippers provided, something we’ve always had at H10 hotels previously. However our main grievance was the food, whilst it was edible, the food was dull boring and repetitive, to highlight this I would say that we had paella on offer most nights, I had it once and can only describe it as Luke warm slop! Another night a concoction on offer appeared to be scrambled eggs with chips and chorizo mixed into it, covered in melted cheese…. Something you might expect in student digs, I didn’t taste it, but it looked revolting.
It’s also worth mentioning that there is very little else to do in Playa del Cura, we were aware of this. It’s worth pointing out if the weather isn’t nice , then it can feel more like a prison than a holiday!

Lovely location and atmosphere, friendly staff, clean and nice rooms with view to the sea. We had wonderful days by the pool and with various activities by Isaias. We also enjoyed the food and all inclusive very much!

Spent a week here 5th March. Agree with other comments about food, service, rooms etc etc. The Pool could do with a re-paint as it looks very dirty, and the whole place lacks investment. The hotel is connected to apartments next door which are 3* and we think the hotel should be branded the same.

Wished I could have left after the first day but unfortunately we were stuck there. Would not return at any cost sorry. I complained to Jet2 rep but he only wanted to sell me a boat trip.

Wonderful Location, directly to the beach, very quite area with no traffic passing by. I liked the food very much, all meals served as a reach buffet, with big variety of the dishes. Very helpful and friendly staff. Clean, sunny rooms.

Review – H10 Costa Mogán

We have just stayed at H10 Costa Mogán and unfortunately the experience did not live up to expectations for what is marketed as a 4-star hotel. The pictures of the whole hotel are very misleading. Please check out the guest pictures before booking as they give a better feel for what you’re paying for.

Rooms and Noise

Our shower head leaked across the ceiling and floor on arrival. This was eventually repaired, but it shouldn’t happen in the first place. The bed squeaks loudly with every movement and maintenance advised it needs replacing but nothing was done.

The laminate flooring creaks constantly and appears to have no acoustic underlay. We can also hear every footstep from the room above us. Sound insulation between rooms is very poor — we can clearly hear conversations and coughing from the neighbouring room through the wall near the USB sockets.

Each time the room above flushes the toilet, water cascades down a noisy pipe inside the cavity wall directly beside our bed.

Storage in the room is odd — there is open shelving but no drawers for smaller personal items like underwear.

Bedside lights are hung too low, and I regularly hit my head on them when leaning over to reach the plug sockets.

Pool and Sunbeds

The hotel appears to have around 130 sunbeds for approximately 250 guests, which simply isn’t enough. Towels are placed early in the morning and left unattended for hours. Staff should remove these or place notices explaining that towels cannot reserve beds before a certain time.

The sunbeds themselves are only about 168 cm long whereas normal sunbeds are 280-200cm long, so taller guests have their legs hanging off the end, and they are positioned very close together.

The pool was also cold and noticeably dirty at the far end during our stay. The pool guy cleans the pool then another guy comes with a hosepipe and washes the dirt into the pool.

Adults-Only… But Not Really

Although the hotel is marketed as adults-only, a neighbouring family hotel is separated only by a small hedge. Children from that hotel can be seen and heard screaming throughout the day, which defeats the purpose of booking an adults-only property.

On Sunday afternoon a live band from the neighbouring property was so loud it drowned out music in my headphones.

Food and Drink

Evenings at the bar often involve queuing because there are only two bar staff and no clear system for who is next. We queue like children.

Breakfast in the buffet restaurant is disappointing:
• Bacon is poor quality
• Sausages are not available every day
• Eggs are often overcooked
• Baked beans are watery and lukewarm
• Only one chef will make poached eggs. The other chef refused. These take approx 30 mins to cook though as they don’t keep boiling water nearby.

The buffet area is underground and feels more like a nightclub space than a pleasant breakfast environment.

Privilege Package

The Privilege upgrade costs around €300 per week but offers poor value. The lounge and à la carte restaurant are closed two days a week, leaving limited availability. Also, you can only have wine or beer in A La Carte which is baffling.

Privilege seating in the buffet offers very little benefit as you still need to collect your own food like everyone else. The Privilege pool area is also very small and mostly consists of shallow water around plastic day beds.

Other Issues
• Cracked tiles on our balcony and around the pool area. In dire need of ongoing maintenance.
• The view from entering our room was a rock face with old netting
• Frequent noise from glass being emptied in the kitchen below
• Spray from the showers located between the pool areas on neighbouring pool sometimes blows onto the sunbeds
• The pool snack bar area is poorly managed, with missing cutlery and overflowing bins

Positives

Some staff members were excellent and deserve recognition — particularly Alberto on reception, Toni, Alba and Brian in the à la carte restaurant, and the animation team member.

Overall

Overall this feels like a 3-star hotel trying to present itself as a 4-star property. With improvements to maintenance, soundproofing, food quality and organisation around the pool and bars, it could be much better. A change of manager and a little more investment is required. The manager has not been visible all week which is a sign of poor management.

Our first time in Gran Canaria, first time in an H10 hotel, we booked this adults only hotel, as a mature couple. I cannot fault the hotel in any way, spotlessly clean everywhere, nice friendly staff always helpful and polite, we had a junior suite overlooking the sea and pool area, which gave fantastic views.
The room was spacious, well laid out, clean and comfortable with a lounge area & TV and another TV opposite the sleeping area.
We went all inclusive, the drinks were branded makes, with self service in the restaurant and at the pool bar for beer, wine, and soft drinks, with wine, spirits, cocktails, and beers served at the bars.
The food selection was extensive, well cooked by chefs as you wait, or pre cooked ready to select, the choice was varied very tasty.
The location was good, with easy access to the local regular and very cheap bus service to all locations, with payment using a bank card. Taxies were easy and cheap to use.
We wouldn't hesitate to return next year, if we can get in, as it is a very popular hotel which understandably is much in demand.

I’m currently staying at this hotel, which is advertised as a 4.3-star property. In my opinion, it doesn’t live up to that rating. It’s an okay place to stay, but I definitely wouldn’t return.

The biggest issue is the service. The staff, particularly at breakfast, often seem uninterested in helping guests. On one morning alone around 9:20am, I had to ask for food to be restocked 8 different times. For a hotel of this supposed standard, that’s really frustrating and unacceptable.

Housekeeping was also disappointing. Dirty towels were simply re-hung in the bathroom instead of being replaced. I had to specifically request fresh towels, which shouldn’t be necessary and felt quite unpleasant.

To be fair, the rooms themselves are clean and the overall hotel is clean as well. Also, the daytime entertainment host (I didn’t catch his name) deserves recognition — he’s friendly, enthusiastic, and clearly works very hard to get guests involved in activities.

Another thing to note is that the “Privilege” access doesn’t seem to be monitored at all. From what I observed, people were using it without anyone checking, so it may not be worth paying extra for.

The town itself is very quiet. However, we took the €1.20 bus into Puerto de Mogán most evenings, which is only about 10 minutes away. It has great restaurants and a really nice atmosphere. If I returned to the area, I would definitely stay in that village instead.

Overall rating: 5/10.This hotel does not feel like a true 4.3-star experience

Prachtig hotel, rustige ligging in kleine gezellige baai. Uitstekende service, buffet, mooi zwembad