Hotel RIO新宿

Hotels
8.1 (207 reviews)
新宿区大久保1-17-1 , Tokyo , jp

Facilities

Air conditioning
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Large rooms
Great location
Good service
Nice amenities
Cons:
Cleanliness issues
Rude staff experience
Small toilet size

Categories

Cleanliness
6.6
Many comments about dirtiness and poor condition of the room.
Service
9.1
Some guests indicated staff were sweet and helpful despite one instance of rude service.
Location
9.1
Several reviews praised the excellent location near Shinjuku Station.
Room Quality
7.6
Rooms are spacious but some found the beds too firm and toilets too small.
Amenities
8.6
Amenities like large bathtubs and bidet toilets were appreciated.
Value for Money
8.1
Good value considering room space and amenities.
Food and Beverage
7.1
Good coffee options were noted, but limited food options.
Overall Experience
8.6
Positive overall experience noted from multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:21

Property Description

Central Location in Tokyo
Situated in the heart of Tokyo, RIO新宿 adult only offers a prime location just steps away from Koizumi Yakumo Memorial Park. With attractions like Samurai Museum and Zenryu-ji Temple within walking distance, our hotel provides the perfect base for exploring the city.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms featuring flat-screen TVs with satellite channels. The private bathrooms are equipped with a bidet, complimentary toiletries, and a hairdryer. Relax in comfort with our plush bed linens and fluffy towels provided in each room.

Helpful Staff and Nearby Attractions
Our attentive staff is dedicated to ensuring your stay is memorable, offering guidance and assistance at the reception whenever needed. Explore popular nearby attractions such as Meotogi Shrine, Korea Museum, and Inari Kio Shrine, all just a stone's throw away from the hotel.

Book your stay at RIO新宿 adult only for an unforgettable Tokyo experience!

Important information:

Renovation work will be carried out from 11/10/2024 to 20/11/2024.

Renovation work is done from 08:00 to 18:00 daily. The lobby is under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 207 reviews
Cleanliness: 6.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8.6
Y
Yoav family_with_children il
9
2026-03-28 via Nuitee
S
Strinati family_with_children gb
9
Hotel Rio Tokyo
Pros:

Very central location in Shinjuku, the street was bustling with Korean restaurants and shops. Despite the busy Street, there was very little noise disturbances in the room (our room faced to the back of the hotel).

The amenities were good. The room was bigger than a previous hotel we stayed in (in Osaka), with a separate lavatory and wet room including a deep bath. The TV supported Netflix which was a bonus but not a requirement for us. Fridge and microwave in the room were also a plus.

The room was very clean, you have the option to not have the room cleaned every day, however the staff will clean every 3 days minimum for hygiene reasons.

The staff were friendly, helpful and welcoming. No breakfast available at the property, but plenty of restaurants and/or convenience stores around for a morning brunch.

Cons:

The bed was not the most comfortable for us, as the mattress felt very hard. The bedding was very soft however, which made up for it.

Some of the toilet features weren't working, which is a minor detail for us.

2026-03-28 via Nuitee
P
Pascal solo_traveller ca
10
Pros:

Propreté et espace, lit très confortable

Cons:

Il n'y avait pas de chaise pour s'asseoir et travailler au bureau.

2026-03-27 via Nuitee
L
Luis family_with_children us
10
Pros:

The staff were lovely, helpful and spoke english. The rooms were comfortable and had all the amenities we needed and some we didn't know we needed. The staff provided us a crib for our baby which was amazing.

Cons:

This is a perfect spot, we have nothing negative to say.

2026-03-24 via Nuitee
M
Matilda couple au
9
Pros:

Proximity to shin-ōkubo station, good variety of food and shopping in the area. Bed was very comfortable :)

Cons:

No window view :(

2026-03-23 via Nuitee
M
Matteo couple it
8
Pisizione ottimale e buon rapporto qualità/prezzo
Pros:

La posizione è il punto forte ( vicina a metro e konbini ), struttura ammodernata, caffè a disposizione dei clienti ( solo la mattina ), camera pulita con tutto il necessario.

Cons:

Lo staff che non parla inglese ( fanno comunque in modo di aiutarti con il traduttore)

2026-03-23 via Nuitee
F
Farook family_with_children in
10
Comfortable stay
Pros:

Very clean
Right in the centre of town
Very kind and polite staff

2026-03-22 via Nuitee
F
Farook family_with_children in
10
Pros:

Very clean
Right in the centre of town
Very kind and polite staff

2026-03-22 via Nuitee
W
William family_with_children br
10
2026-03-21 via Nuitee
A
Anna couple it
10
Consigliatissimo
Pros:

Struttura moderna e pulita, camere veramente molto spaziose per essere a Tokyo! Consigliatissimo anche per la posizione molto centrale!
Prodotti per la cura del corpo ottimi

2026-03-20 via Nuitee
K
Kelly couple us
6
We are Disappointed
Pros:

Convenient location

Cons:

For the price we paid, we expected the room to be cleaned and comfortable. We found many black molds around the tiles and mirror in the shower. Staff was not able to change room so it made our stay very uncomfortable.

2026-03-19 via Nuitee
T
Tomoko family_with_children jp
8
2026-03-16 via Nuitee
N
Nicolas family_with_children fr
9
Pros:

très bon emplacement, chambre assez grande pour Tokyo.

2026-03-15 via Nuitee
A
amit family_with_children il
10
Pros:

הכל

Cons:

אין לי משהו רע לומר

2026-03-14 via Nuitee
G
Garrett solo_traveller us
8
Pros:

Easy economical sweet lil stay!

2026-03-13 via Nuitee
M
Matthew family_with_children us
10
2026-03-12 via Nuitee
D
Daniel family_with_children it
10
Pros:

Assolutamente tutto. Camera fornita di tutto il necessario dalle ciabatte all accappatoio ...anzi Spazzolini e dentifricio ogni giorno...alla piastra per capelli ...forno a microonde.
Posizione bellissima a 2minuti a piedi da kabichiko e a 7minuti a piedi dalla metroolitana

Cons:

Nulla

2026-03-12 via Nuitee
J
Jose family_with_children es
10
2026-03-11 via Nuitee
H
Helena solo_traveller es
10
Pros:

Muy buena ubicación, a unos pasos de la estación de Shinjuku. Personal muy amable y habitación limpia y espaciosa. Muy recomendable.

2026-03-09 via Nuitee
M
Matthew Hosek couple us
10
lovely
Pros:

Loved the location and the tub. Nice staff too!

Cons:

NA

2026-03-06 via Nuitee