Ami House 1

Hotels
8.8 (154 reviews)
14B/ 35/ 135 Đội Cấn, Ngọc Hà, Ba Đình , Hanoi , vn

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quiet atmosphere
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.09
Some reviews indicated issues with cleanliness, including dust and poor room upkeep.
Service
9.76
Multiple reviews praised the friendliness and helpfulness of the staff, particularly Minh and Hung.
Location
9.31
Close proximity to the center and many restaurant options nearby.
Room Quality
8.75
Rooms were described as clean and comfortable, although some needed maintenance.
Amenities
8.28
Some necessary amenities cited as missing, such as bottled water and limited parking space.
Value for Money
8.74
Overall good value for the price, considering location and service.
Food and Beverage
8.8
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.66
General sentiment is positive, with some noted issues affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:12

Property Description

Stunning Lakeside Views and Sustainable Luxury

Luxurious Amenities: Lakeside House 2 offers modern amenities such as a fully equipped kitchenette, flat-screen TV, and soundproof units for a comfortable stay.

Convenient Services: Enjoy free private parking, paid airport shuttle, snack bar, and grocery delivery service, ensuring a hassle-free experience.

Explore with Ease: Situated near key attractions like One Pillar Pagoda and Ho Chi Minh Mausoleum, guests can easily access sightseeing tours and car rental services.

Book Lakeside House 2 now for a memorable and sustainable stay in Hanoi!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 154 reviews
Cleanliness: 8.09
Service: 9.76
Location: 9.31
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.8
Overall Experience: 8.66
S
Stanislas couple fr
6
Simple ne pas s’attendre à du luxe, le ménage mérite clairement d’être approfondi
Pros:

L’emplacement est idéal car le calme est présent

Cons:

La propreté des chambres laisse à revoir, les sols était vraiment pas propre et tapis de bain

2026-04-17 via Nuitee
T
Tùng couple vn
10
Pros:

Phòng sạch sẽ ngăn nắp. Bạn lễ tân tên Tùng tiếp đón rất ok

2026-04-17 via Nuitee
H
Halil Burak solo_traveller tr
1
Never...nunca... không bao giờ SCAMMER
Pros:

Don't make a reservation. They turned me away. They're scammers. I've been traveling for years. I've stayed in dozens of hotels. This is the first time I've experienced something like this. They ruined my Vietnam vacation. Never, never, never
No hagas reserva. Me rechazaron. Son unos estafadores. Llevo años viajando. Me he alojado en docenas de hoteles. Es la primera vez que me pasa algo así. Arruinaron mis vacaciones en Vietnam. Jamás, jamás, jamás.
Đừng đặt phòng ở đó. Họ đã từ chối tôi. Họ là những kẻ lừa đảo. Tôi đã đi du lịch nhiều năm rồi. Tôi đã ở hàng chục khách sạn. Đây là lần đầu tiên tôi gặp phải chuyện như thế này. Họ đã phá hỏng kỳ nghỉ ở Việt Nam của tôi. Không bao giờ, không bao giờ, không bao giờ!

Cons:

They confirmed my reservation. Then when I got to the hotel, they said it was full. They left me stranded.

2026-04-16 via Nuitee
T
Truong couple vn
10
2026-04-16 via Nuitee
Y
Yann solo_traveller fr
10
Pros:

The room was spacious, clean, and exactly as shown in the photos. The staff was very friendly, especially Tùng, who was very helpful in guiding me. A nice place to stay!

Cons:

The location is nice (close to the sights) but a bit far from downtown. However, there are restaurants and shops nearby.

2026-04-16 via Nuitee
T
Tùng couple vn
10
2026-04-15 via Nuitee
S
Sabareesh solo_traveller in
10
2026-04-14 via Nuitee
T
Thành solo_traveller vn
5
2026-04-14 via Nuitee
M
Minh couple vn
10
2026-04-11 via Nuitee
J
Josephina couple vn
10
Pros:

De prijs kwaliteit verhouding was erg goes. Ook de receptie was erg behulpzaam! Tùng heeft ons goed geholpen en was erg vriendelijk!

2026-04-11 via Nuitee
Y
Yeray E. couple ge
2
Great location, but very dirty and poorly maintained.
Pros:

The location is great and the staff are friendly. You can tell the place had a lot of potential — the design and concept are nice, and the photos (likely from when it first opened) look impressive.

Cons:

Not sure where all the positive reviews are coming from. The property has clearly seen better days. The rooftop is closed, and the lobby shown in the photos isn’t usable. The biggest issue was cleanliness: the room was extremely dirty. We found a cockroach in the bed, there was hair everywhere, the sheets didn’t seem to have been washed, the towels were stained, there was dust throughout, and even the drawers were dirty. The toilet also had a strong, unpleasant smell. It’s honestly the dirtiest place we’ve ever stayed in.

2026-04-10 via Nuitee
D
Dominika couple pl
4
Pros:

Lokalizacja całkiem OK. Personel miły i pomocny, pomogli nam z praniem.

Cons:

Czystość- to był najbrudniejszy nocleg podczas naszego 3-tygodniowego pobytu w Wietnamie.

2026-04-10 via Nuitee
N
Nguyễn couple vn
8
Hài lòng, sẽ quay lại nhưng hy vọng cơ sở vật chất sẽ cải thiện thêm.
Pros:

Nhân viên tên Hưng. Bạn rất nhiệt tình, hỗ trợ từ lúc nhận phòng, đến lúc dắt xe hoặc là khi phòng gặp sự cố tay nắm cửa.

Cons:

Tay nắm cửa bị hỏng, rèm có những vệt ố mốc, nước bị đọng ở vùng phía chân bồn cầu. Còn lại về tổng quan ổn.

2026-04-10 via Nuitee
couple jp
10
2026-04-09 via Nuitee
D
Dược sĩ couple vn
10
2026-04-09 via Nuitee
L
Louise solo_traveller es
10
Pros:

J’ai adoré, tout était clean et le personnel très agréable

Cons:

Un peu excentré…

2026-04-08 via Nuitee
N
Nhu couple nl
10
Pros:

I had a very pleasant stay at this hotel. The room was clean and well-maintained, and it had all the necessary amenities for a comfortable stay. The staff were friendly and welcoming throughout my visit.

I especially want to mention Tùng, who was incredibly helpful when we lost my room key—he assisted me quickly and made the situation stress-free.

Overall, a great experience, and I would definitely stay here again!

2026-04-08 via Nuitee
Y
Yen solo_traveller nl
9
Great location and friendly staff
Pros:

The room was clean and comfortable, and the location was great with plenty of shops and restaurants nearby.

The staff were friendly—special thanks to Tùng for a quick and easy check-in!

2026-04-08 via Nuitee
D
Daron solo_traveller de
5
2026-04-07 via Nuitee
M
Malin Cecilia couple se
6
2026-04-07 via Nuitee