Hotel Castillo Del Mar - 5 Th Ave

Hotels
7.8 (35 reviews)
Calle 26 Norte ESQUINA 5TA AVENIDA , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Tour desk
Non-smoking throughout
Private check-in/check-out
Concierge service
Allergy-free room
See all facilities

Review Highlights

Pros:
Great location for exploring
Room cleanliness in general
Cons:
No hot water
Noisy environment
Poor service from management

Categories

Cleanliness
5.94
Issues mentioned with room maintenance and cleanliness.
Service
9.41
Standard service quality for this hotel tier.
Location
9.95
Perfect position for exploring Playa del Carmen.
Room Quality
6.9
Problems with hot water and room maintenance reported.
Amenities
5.93
Lack of amenities, fridge issues.
Value for Money
6.89
Not worth the price based on reported experiences.
Food and Beverage
9.44
Standard quality for this hotel tier.
Overall Experience
7.91
Mixed reviews overall but highlights some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:35

Property Description

Luxurious Accommodations
Hotel Castillo Del Mar - 5 Th Ave offers 5-star luxury in the heart of Playa del Carmen. Each air-conditioned room is equipped with free WiFi, a flat-screen TV, and a private bathroom. Some rooms even feature a balcony for stunning views.

Prime Location
Situated just minutes away from Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal, our hotel is the perfect base for exploring the area. With Playa del Carmen Beach and the city centre within walking distance, guests can easily immerse themselves in the vibrant surroundings.

Exceptional Service
Our dedicated staff at Hotel Castillo Del Mar - 5 Th Ave is committed to ensuring guests have a memorable stay. From providing local area information to offering assistance at the reception, we strive to make your experience seamless and enjoyable.

Experience luxury and convenience at Hotel Castillo Del Mar - 5 Th Ave. Book now for an unforgettable stay in Playa del Carmen!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 35 reviews
Cleanliness: 5.94
Service: 9.41
Location: 9.95
Room Quality: 6.9
Amenities: 5.93
Value for Money: 6.89
Food and Beverage: 9.44
Overall Experience: 7.91
B
Brent • solo_traveller • ca
8
2026-03-07 • via Nuitee
E
Edgardo • couple • cl
10
Pros:

Excelente lugar, recomendado

2026-03-06 • via Nuitee
I
Iscar Roberto • couple • mx
8
Ratas
Pros:

Nos cobraron un impuesto adicional

Cons:

En el día siguiente a mi llegada me cobraron un impuesto según ellos de 859

2026-03-03 • via Nuitee
M
Michelle • couple • us
3
estancia incómoda
Cons:

las camas súper incómodas, tuvimos que pedir que nos cambiaran las almohadas, había cucarachas en el baño, la ducha perdía agua y se metía hasta la cama del cuarto, la puerta para salir de la habitación no estaba bien medida, por lo que entraba todo el ruido de afuera (incluyendo a vecinos gritando de planta a planta a las 7am), nos cobraron de más tras volver a reservar con ellos en persona, espero que booking haya recibido los 17$ extra que dijeron que tenían que pagar

2026-02-23 • via Nuitee
O
Olivier • couple • fr
8
bien
Pros:

pour une nuit en dépannage retard d'avion, petit hôtel sympa bon accueil bonne literie, un peu bruyant mais c'est normal sur la cinquième avenue

2026-02-09 • via Nuitee
Y
Yanis • couple • fr
5
2026-01-19 • via Nuitee
S
Sheila • couple • ca
1
Do not stay here
Pros:

How this is a 7.7 I will never know!
The photos are not of the property, no pool, no lobby, the entrance doesn’t exist!

Pros: clean, friendly, good location

Cons: no hot water! For the 5 days we were there. No room cleaning, no toilet paper.
Pictures not accurate.
Paid for a suite, did not get that room and had to ask, still did not get the room we paid for.

Not recommended!

Cons:

Photos inaccurate, room not even close to the discription. ZERO hot water

2026-01-04 • via Nuitee
R
Ryszard • couple • pl
1
COLD WATER ONLY. LOUDEST PLACE IN PDC
Pros:

Pokój

Cons:

-Brak ciepłej wody
-Nieszczelne okna
-Najgłośniejsze miejsce w PDC
-Wejście przerażające
-Opryskliwa właścicielka

2026-01-03 • via Nuitee
G
giovanni • couple • it
10
2026-01-01 • via Nuitee
G
Gabriele • extended_group • it
9
Pros:

Posizione perfetta per esplorare e muoversi a Playa del Carmen

2025-12-29 • via Nuitee
M
Majito27 • solo_traveller • uy
5
Pros:

No habia agua caliente pedí en múltiples oportunidades que lo arreglaran y no lo hicieron

Cons:

Un desastre no habia agua caliente

2025-12-05 • via Nuitee
E
Erendira • couple • mx
9
2025-11-26 • via Nuitee
O
Omar • couple • ar
8
2025-11-05 • via Nuitee
M
Mirella • couple • it
5
Pros:

La posizione

Cons:

Diciamo pure che non è un hotel a 5 stelle, forse e a malapena raggiunge le 2 stelle! Reception fatiscente, è stato difficile riuscire a trovarlo, dal momento che l'insegna vista su Booking non esiste!

2025-09-10 • via Nuitee
I
Inbal • solo_traveller • il
2
Pros:

מיקום מצויין
חדר נקי

Cons:

רועש מאוד
בעיה באינטרנט כל הזמן
הטלוויה אין רשת
המקרר לא מחובר לחשמל, ביקשתי מס פעמים ולא באו לתקן
לא קיבלתי מפתח לכספת
זה לא נראה כמו בתמונות
מחיר לא שווה

2025-08-17 • via Nuitee
J
Jose • family_with_children • sv
7
2025-08-05 • via Nuitee
F
Forita • couple • bz
9
Pros:

Everything was good. Lovely pla e in center. Easy to access all great places.

2025-07-29 • via Nuitee
S
Sergio • couple • es
6
Pros:

Situación

2025-07-28 • via Nuitee
M
Martinez • group • gt
8
Quit, clean, safe
Pros:

Attention, price

Cons:

wifi connection

2025-03-28 • via Nuitee
E
Ella • young couple • ca
10
Exceptional
Pros:

The stuff and the management

2025-02-27 • via Nuitee