FabExpress Grand Castle Hill Resorts - Ooty Lake - 800m

Hotels
•
FabHotels
5 (73 reviews)
799/31 wood cock road. Heaven hills compound 3rd road pudunagar Ooty Building , Ooty , in
otabookings@fabhotels.com

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Luggage storage
Ironing service
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Spacious cottage/villa
Running warm water
Cons:
Poor service
Dirty rooms
Broken furniture
Foul smell
Lack of privacy
Expensive for poor quality

Categories

Cleanliness
2.5
Cleanliness was a major issue for guests, with multiple complaints about dirty linen and unclean rooms.
Service
1
Service was extremely poor, with guests highlighting the lack of room service, unavailability of staff at reception, and overall mismanagement.
Location
5
Mixed feedback on location, with some guests complaining about poor lighting and privacy issues, while others found it convenient for their needs.
Room Quality
2
Guests expressed disappointment in the poor quality of rooms, including broken furniture, foul smell, dirty bedding, and lack of basic amenities like towels and proper lighting.
Amenities
3.5
No spa services, lack of water, and poor lighting were among the complaints about amenities, though some guests appreciated running warm water in the villa.
Value for Money
3.5
Guests felt the hotel was overpriced for the substandard quality of services offered, including the lack of room service and cleanliness issues.
Food and Beverage
5
No specific feedback provided about food and beverage services in the reviews.
Overall Experience
1.5
The overall experience was overwhelmingly negative, with guests describing their stay as a regretful decision, with poor quality rooms, lack of service, and high prices.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 09:58

Property Description

Luxurious Stay Near Ooty Lake

Comfortable Rooms and Excellent Service
Experience a comfortable stay at FabExpress Grand Castle Hill Resorts Ooty Boat House, located within close proximity to Ooty Lake and Bus Station. The hotel offers well-equipped rooms with modern amenities such as free WiFi, flat-screen TVs, and 24-hour room service. The 3-star property also boasts a 24-hour front desk and family rooms for added convenience.

Delicious Dining Options
Start your day with a scrumptious à la carte or vegetarian breakfast at the hotel's restaurant. Whether you prefer a hearty meal or a light bite, the dining options at FabExpress Grand Castle Hill Resorts Ooty Boat House are sure to satisfy your cravings.

Convenient Location
Explore Ooty's popular attractions like the Railway Station and Golf Course, located just a short distance away from the hotel. With easy access to transportation links, your stay at FabExpress Grand Castle Hill Resorts Ooty Boat House promises both comfort and convenience.

Book your stay now at FabExpress Grand Castle Hill Resorts Ooty Boat House for a memorable experience in Ooty.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please note that at check-in, all guests must present a valid proof of identification and of on-going travel.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5
Based on 73 reviews
Cleanliness: 2.5
Service: 1
Location: 5
Room Quality: 2
Amenities: 3.5
Value for Money: 3.5
Food and Beverage: 5
Overall Experience: 1.5
A
Arasan • young couple • in
9
Superb
2025-06-14 • via Nuitee
S
Sayan • family with young children • in
2
Stay Here Only If You're A Masochist
Pros:

The cottage/villa that we got was spacious and we had running warn water.

Cons:

There was barely any room service. When we arrived at the hotel, there was no one at reception. I had to run around the hotel until I found a cleaning lady who called the owner. We were then told that there wasn't a room big enough to accommodate three people AFTER our booking for three was confirmed. The owner tried to have us move to another FabHotel property, but then let us stay in the adjoining villa. However, calling that shambling structure a villa is an insult to the word. It was barely cleaned, the lenin was dirty, the wardrobe was broken, and the plates we were given had bits of food stuck to it. Room service was non-existent, since there was only one woman who was managing the property. Overall, an experience that I most certainly never want to repeat.

2025-06-08 • via Nuitee
S
Sanjay • young couple • in
1
WRONG DECISION TO BOOK BY SEEING PICTURES
Pros:

WE HAD BAD EXPERIENCE

Cons:

THE 3RD CLASS QUALITY ROOMS. NO PROPER RECEPTION. NO CLEANLINESS. POOR QUALITY BEDDING. NO PRIVACY.
NO TOWELS. FAUL SMELL IN THE ROOM. ROOM BOY OR RECEPTIONIST HAS NO ANSWERS WHEN WE CHECKED IN . PLEASE REMOVE THIS PROPERTY FROM YOUR LIST. PAYING 3000 FOR ONE NIGHT STAY IS EXPENSIVE AS PER PROPERT QUALITY. NO WATER. NO PROPER LIGHTING. VERY SORRY BUT PATHETIC HOTEL

2025-05-30 • via Nuitee
R
Ravindra • young couple • in
3
Poor
2024-12-05 • via Nuitee
I
Isha • family with young children • in
1
I cancelled my booking on spot and went to other hotel
Pros:

Nothing to like

Cons:

Location very bad

2024-11-06 • via Nuitee
N
Naharaju • young couple • in
10
Very nice hotel and good view , had a pleasant stay . Recommended highly
2024-10-06 • via Nuitee
S
Sharma • family with young children • in
9
Superb
Pros:

Safety and the way the staff made us feel more comfortable in a hotel.

2024-09-17 • via Nuitee
G
Gowda • young couple • in
1
Worst hospitality
Pros:

Location good,

Cons:

No hospitality,no responce,no breakfast,towel,blanket,soap fruits wifi no immediate response

2024-08-26 • via Nuitee
P
Prathees • group • in
6
Pleasant
2024-08-18 • via Nuitee
V
Vinod • group • in
1
Total waste of time and my money
Pros:

Nothing like this property

2024-07-11 • via Nuitee
V
Vasant • young couple • in
6
Pleasant
Pros:

According to price it was a decent place.

Cons:

1) Finding the location was a task for us as well as the local drivers. Wrong address on google.
2) Cleanliness was not great. The rug was very dirty and matress also did not look washed.
3) Overall the room was very cold.

2024-06-28 • via Nuitee
N
Nash • family with young children • in
5
Passable
2024-06-24 • via Nuitee
P
Prasad • family with young children • in
1
Bad
2024-06-24 • via Nuitee
S
Srinivas • young couple • in
5
Passable
2024-05-31 • via Nuitee
S
Shubho • review category business travellers • in
7
Good
2024-05-29 • via Nuitee
P
Preeti • family with young children • in
1
Fraud as there is no contact details even after booking.
Pros:

It is worst stay. The movement we entered we didn't like it. We changed our hotel

Cons:

Never ever book this hotel

2024-04-22 • via Nuitee
D
Deepak • family with young children • in
1
Bad
2024-04-20 • via Nuitee
S
Sharma • young couple • in
3
Poor
Cons:

I don"t like the location

2024-03-16 • via Nuitee
G
Gautam • solo traveller • in
5
Passable
Pros:

view outside the window and located on conoor highway

Cons:

water problem in the middle of the day

2024-03-04 • via Nuitee
S
Swathi • family with young children • in
10
Exceptional
Pros:

The place and the room was awesome and worth it. The view from the room to the outside was amazing and a mind-blowing view. The place was quiet and also peaceful. The property is a little far from the boat house. About 5-10 mins walk. If you have your own vehicle and this was an amazing place to stay with couples as well as family.

Cons:

The Breakfast provided to us was too late. It much earlier is better...

2024-02-17 • via Nuitee