Extended Stay America Suites - Houston - I-10 West - CityCentre

Hotels
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Extended Stay America Suites
6 (218 reviews)
11175 Katy Frwy , Houston , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Clean
Great location
Cons:
Broken elevators
Moldy smell
Limited breakfast options

Categories

Cleanliness
7.14
Generally clean but reported mold and mildew issues.
Service
6.11
Consistent but lacked proactive handling of issues like elevator outages.
Location
8.15
Great central location with easy access.
Room Quality
5.1
Reported issues with odor and outdated facilities.
Amenities
4.13
Limited amenities, particularly with broken elevators.
Value for Money
6.09
Felt overpriced due to lack of advertised services.
Food and Beverage
5.14
Breakfast options were limited with instant coffee offered.
Overall Experience
6.11
Mixed feelings, mainly due to service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Houston.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options including breakfast bars, muffins, hot cereal, coffee, and tea.

Convenient Amenities and Services
Benefit from complimentary weekly housekeeping, laundry facilities, and free WiFi. Plus, the 24-hour front desk is always available to assist you during your stay.

Experience comfort and convenience at Extended Stay America - Houston - Katy Freeway - Beltway 8. Book now for a memorable extended stay experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6
Based on 218 reviews
Cleanliness: 7.14
Service: 6.11
Location: 8.15
Room Quality: 5.1
Amenities: 4.13
Value for Money: 6.09
Food and Beverage: 5.14
Overall Experience: 6.11
I
Iris • couple • us
2
Don’t recommend
Pros:

Location was ok. Staff was attentive.

Cons:

It was not clean when we arrived. Found pebbles of dog food. Tv did not work. WiFi was terrible. There was roaches so they did accommodated us another room with no carpet but it smelled like heavy roach spray? Or roaches once the cleaning supply smell wore off and did not go away after immense cleaning. I had to light up candles and Incense. The WiFi finally worked on the 3rd floor.
Laundry machine kept taking my quarters. They say “breakfast included” oatmeal bags and packaged muffins. I’m sure the coffee pot is never cleaned. Roaches chilling in the lobby as well. Drunks. And yes you’ll see the occasional lady escorts.

2026-11-04 • via Nuitee
T
Teresa • solo_traveller • us
7
Just for one night business trip
Pros:

Room is space, Close to the convention center where I had full day event. Parking is easy.

Cons:

The room needs updates & pest control. Destroyed 2 roaches just one night stay

2026-10-30 • via Nuitee
M
Michael • couple • us
8
2026-10-26 • via Nuitee
B
Boyer • extended_group • us
1
Horrible experience
Pros:

Nothing!

Cons:

The property had an awful smell that permeated through the lobby and into the rooms. It was a terrible experience. The bathroom toilet clogged and the staff refused to reassign or assist due to “no one being available for maintenance” I was very disappointed and would not recommend this property to anyone!

2026-10-14 • via Nuitee
S
Shekinah • couple • us
3
Not worth it
Pros:

Umm not much?

Cons:

Roaches- stinky linen- slow moving staff- room had no remote then door didnt lock at all lots of activity around hotel some doors dont open from outside

2026-10-13 • via Nuitee
S
Salas • family_with_children • cr
3
Mal
Pros:

Pésimo aseo

Cons:

Luz aseo olores

2026-09-17 • via Nuitee
A
Aguirre jr. • solo_traveller • us
10
Pros:

They were real polite with me and my girlfriend.

Cons:

Everything was great

2026-08-19 • via Nuitee
G
gutierrez samano • solo_traveller • mx
9
2026-08-18 • via Nuitee
B
Bastida • solo_traveller • us
5
2026-08-18 • via Nuitee
V
Victor • family_with_children • us
10
2026-08-07 • via Nuitee
D
Damian • couple • us
10
2026-08-06 • via Nuitee
B
Bibbs • solo_traveller • us
7
Pros:

The beds were comfortable working AC

Cons:

Roaches

2026-08-02 • via Nuitee
C
Carter • solo_traveller • us
10
2026-07-22 • via Nuitee
A
Amira • couple • us
1
2026-07-14 • via Nuitee
T
Tracy • couple • us
5
Never book here again
Pros:

Location

Cons:

No ice machine
Smell old

2026-07-10 • via Nuitee
O
Okomavi • solo_traveller • kz
8
Lovely
Pros:

The staff was very helpful and usually pleasant. My room was usually cool from the air conditioning in it, which was a relief from the heat of Houston in summer. Its proximity to major attractions was also a plus, and a supermarket just about 3 minutes away. The laundry service is also quite efficient.

Cons:

The hot water in the bathroom was hardly ever present, and the room was filled with cockroaches even after the pest control team visited.

2026-07-08 • via Nuitee
C
Clineisha • couple • us
8
2026-07-06 • via Nuitee
O
OLLIVER • solo_traveller • mx
5
2026-06-24 • via Nuitee
A
Antwan • couple • us
3
2026-06-18 • via Nuitee
M
Marc • family_with_children • us
1
2026-05-25 • via Nuitee