Extended Stay America Suites - Houston - I-10 West - CityCentre

Hotels
•
Extended Stay America Suites
6 (190 reviews)
11175 Katy Frwy , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean
Great location
Cons:
Broken elevators
Moldy smell
Limited breakfast options

Categories

Cleanliness
7.14
Generally clean but reported mold and mildew issues.
Service
6.11
Consistent but lacked proactive handling of issues like elevator outages.
Location
8.15
Great central location with easy access.
Room Quality
5.1
Reported issues with odor and outdated facilities.
Amenities
4.13
Limited amenities, particularly with broken elevators.
Value for Money
6.09
Felt overpriced due to lack of advertised services.
Food and Beverage
5.14
Breakfast options were limited with instant coffee offered.
Overall Experience
6.11
Mixed feelings, mainly due to service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:27

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Houston.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options including breakfast bars, muffins, hot cereal, coffee, and tea.

Convenient Amenities and Services
Benefit from complimentary weekly housekeeping, laundry facilities, and free WiFi. Plus, the 24-hour front desk is always available to assist you during your stay.

Experience comfort and convenience at Extended Stay America - Houston - Katy Freeway - Beltway 8. Book now for a memorable extended stay experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 190 reviews
Cleanliness: 7.14
Service: 6.11
Location: 8.15
Room Quality: 5.1
Amenities: 4.13
Value for Money: 6.09
Food and Beverage: 5.14
Overall Experience: 6.11
B
Bonhomme • solo_traveller • us
7
2026-01-29 • via Nuitee
B
Bonhomme • solo_traveller • us
8
2026-01-26 • via Nuitee
J
Jesus • couple • us
10
2026-01-24 • via Nuitee
O
Oscar • extended_group • us
1
Strange things happen during the graveyard shift at this property.
Pros:

good location. comfy room

Cons:

I notified the property that I would be a late check in, after midnight. When I arrived I could only get as far a the door to enter the property and it was locked. A sign instructed me to use the phone next to the door to notify the staff that I arrived. Phone didn't work. I got the "you have reached a number that is no longer......". It was hell but I finally got in. I was asked for items such as ID/payment and the concierge went into a closed room with my items to handle the transaction. He comes back out with paper work for me to sign and again disappears into the closed room. I am not a fan of letting certain items with sensitive information out of my sight. He could have easily rolled up the steel current and handled all this. Then I was given a room that someone was already in. My apologies to the lady I awoke when attempting to get into to her room (232). I think we were both very startled. I went back down stairs and informed the concierge out what happened. Then I was told, "stay here while I go locate a room that is not occupied". How do you not know what room you have issued out??? He then got into the elevator and disappeared. He returned later, by this time I am about to pass out on the chair in the lobby, He says, I'm pretty sure I found you one. He goes into the closed room and brings me a new key card. I go back up to the new room and the door opens. Room is hot and muggy. Grrrrr!!! Shortly after being in the room, The concierge calls the phone in the room and ask me "how is the room? Is everything good? No one is in the room, right?" WHAT???? Is this really happening??? After about an hour, the temp in the room got to where i could a least fall asleep. In my opinion, there is some funny business going on at this property during the graveyard shift.

2026-01-19 • via Nuitee
E
ELIZABETH • couple • us
8
2026-01-19 • via Nuitee
R
Rocha • solo_traveller • us
9
2025-12-28 • via Nuitee
D
Deodato • family_with_children • us
9
Was okay
Pros:

Clean no complain

Cons:

The elevator was not working

2025-12-10 • via Nuitee
S
SHANTELL • couple • us
8
2025-12-05 • via Nuitee
D
Deodato • couple • us
9
Nice people clean place
Pros:

Clean

Cons:

elevator is broken!

2025-11-25 • via Nuitee
M
mary • extended_group • us
1
Did not stay there. Very unhappy with booking.com. Unreliable
Pros:

Nothing

Cons:

The entire hotel smelled like mold & mildew. Eyes started burning when I walked into the room

2025-11-17 • via Nuitee
R
Robert • couple • us
8
Pros:

The breakfast was skimpy. You could brew real coffee over having instant coffee.

Cons:

We stayed there as the hotel close by we usually stay at elevator's were out of order. I was very disapointed to find out the elevators at your hotel were out of order also.

2025-10-26 • via Nuitee
D
Dan • solo_traveller • us
7
pleasant, although somewhat inconvenient, due to renovations underway.
Cons:

property is under renovation - part of parking area is unavailable for use.

2025-10-08 • via Nuitee
T
theresa • couple • us
10
2025-10-01 • via Nuitee
M
Mohamed • family_with_children • eg
7
2025-09-29 • via Nuitee
O
Olayinka • solo_traveller • ng
8
very good
Pros:

no breafast as advertized. location is great , very central

Cons:

extention of stay becomes expensive from initial rates

2025-09-16 • via Nuitee
L
Lewis • family_with_children • us
1
Pros:

Nothing

Cons:

Elevator been out for 2 weeks and still will be another week. I had to leave downstairs which was very risky of falling

2025-09-03 • via Nuitee
H
Hien • couple • us
8
209 qua go cua hoac nhan tin
Pros:

sach..

Cons:

giò này cug chua thay ai nua

2025-08-15 • via Nuitee
L
Limas • family_with_children • us
10
2025-08-08 • via Nuitee
D
Draper • extended_group • us
10
2025-08-07 • via Nuitee
R
Ruben Antonio • family_with_children • sv
6
Cons:

El olor a Humedad, algunos indigentes en el estacionamiento fumando, estacionamiento bastante sucio, instalaciones antiguas, microondas no funciona, acensor con mucho ruido.

2025-08-04 • via Nuitee