Swing & Pillows - KL Kuchai Lama

Hotels
7.3 (356 reviews)
48, JALAN 10, 116B, Jalan Kuchai Lama, Kuchai Entrepreneurs Park , Kuala Lumpur , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Free wired internet
Internet access
Covered parking

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Dirty room and bathroom
Noise issues
Parking hassles

Categories

Cleanliness
5.76
Negative experiences noted with dirty bathrooms, leaking sinks, and dusty surfaces.
Service
8.23
Staff praised for their helpfulness and friendliness, despite some service issues.
Location
8.77
Conveniently located with good access to food and attractions.
Room Quality
6.22
Concerns regarding noise levels, air conditioning issues, and some discomfort reported.
Amenities
6.75
Basic amenities available; however, some equipment like the TV remote was not functional.
Value for Money
7.21
Adequate for a budget hotel but with significant room for improvement in service and maintenance.
Food and Beverage
7.76
Positive mentions of nearby food options, but no on-site dining experiences noted.
Overall Experience
7.73
Guests had mixed experiences, with excellent moments overshadowed by major issues in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:24

Property Description

Convenient Location

Situated in the vibrant Mid Valley district, Swing & Pillows - KL Kuchai Lama offers easy access to popular landmarks such as Axiata Arena, Thean Hou Temple, and KL Sentral.

Modern Amenities

Enjoy 2-star comfort with complimentary WiFi in all rooms. The property is non-smoking for a refreshing stay.

Nearby Attractions

Explore nearby attractions like Berjaya Times Square and Starhill Gallery, just a short distance away. The hotel is conveniently located 5.6 km from the bustling Mid Valley Megamall.

Book your stay at Swing & Pillows - KL Kuchai Lama for a memorable experience in Kuala Lumpur.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MYR 2 per hour.

Location

Guest Reviews

7.3
Based on 356 reviews
Cleanliness: 5.76
Service: 8.23
Location: 8.77
Room Quality: 6.22
Amenities: 6.75
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 7.73
F
Fook ken • solo_traveller • my
10
Pros:

Thank you so much Taufiq and Ishrak for your service ….too satisfying

2026-05-06 • via Nuitee
K
Kon • couple • my
7
2026-05-05 • via Nuitee
J
Jasmine • couple • my
4
Disappointed, but can’t expect too much, since it was a affordable stay.
Pros:

The only positives were the easy check-in process and the affordable price. It is a budget option, so to some extent, you get what you pay for — just don’t expect too much.

Cons:

The stay was very disappointing due to the poor room condition and maintenance.

Upon entering, the room had a stuffy smell and the floor was dusty. The dressing table chair was extremely dirty, which was quite unpleasant. The TV was not functioning, and the shower head handle was broken.

One of the most disturbing issues was that the AC drain pipe from the room above was connected and discharged directly into our shower area. This caused constant water dripping sounds throughout our stay, kept the toilet floor wet, and left visible water stains.

The bedsheet also had stains, which raised concerns about cleanliness. The room’s soundproofing was very poor — we could clearly hear people walking in the corridor and the cleaner sweeping outside.

For privacy and security, the door viewer did not even have a cover, so we had to block it ourselves using toilet paper.

Overall, the cleanliness, maintenance, and room condition were far below expectations and need serious improvement.

2026-05-04 • via Nuitee
E
Endarian • couple • my
10
Pros:

Everything is Good

Cons:

Good service everything is okay

2026-05-01 • via Nuitee
K
khan • family_with_children • pk
10
2026-04-30 • via Nuitee
A
anis • couple • my
7
2026-04-28 • via Nuitee
T
TAN • couple • my
8
2026-04-22 • via Nuitee
• couple • my
1
2026-04-17 • via Nuitee
L
Liu • family_with_children • cn
4
2026-04-09 • via Nuitee
V
Voon • family_with_children • my
10
Pros:

Excellence & Clean Hotel .

Great Customer Service 👍🏻

Sure will come back again

Highly Recommended hotel

Counter staff are all very very very friendly..

Thank You Very Much 🙏

2026-03-20 • via Nuitee
W
Wai keat • family_with_children • my
10
Pros:

The hotel is clear and the staff is so helpful.

2026-03-17 • via Nuitee
W
Wai keat • family_with_children • my
10
Pros:

The staff at here is so helpful and nice location

2026-03-17 • via Nuitee
E
Endarian • couple • my
7
2026-03-10 • via Nuitee
E
Endarian • couple • my
7
2026-03-10 • via Nuitee
L
Li Pei • couple • my
10
good
Pros:

good

Cons:

good

2026-03-08 • via Nuitee
S
Sathish • extended_group • in
7
2026-01-27 • via Nuitee
M
Mohd • solo_traveller • my
8
2026-01-26 • via Nuitee
A
Ahmad • family_with_children • my
10
Pros:

Everything Was Okay
The staff were alright Rayhan, Ishraq, Khurram was nice
Lots of shops around the hotel
Will stay again...

2026-01-23 • via Nuitee
Z
Zaed • solo_traveller • my
10
I always stay at this hotel, clean, good internet connection, staff are friendly and supportive
Pros:

Cleanses and staffs are amazing

Cons:

Nothing

2026-01-19 • via Nuitee
Z
Zaed • solo_traveller • my
10
2026-01-19 • via Nuitee