GMS Grand Boutique Hotel ( A Unit of GMC Hotel & Resorts)

Hotels
7.1 (12 reviews)
GMS Road Dehradun. Front of the Reliance Mall. , Dehradun , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Housekeeping
Morning/front-desk staff supportive
Good location
Cons:
Food inedible / raw chicken served
Managing Director/management backed out of offers and behaved poorly
Lifts not working for multiple days
No buffet breakfast / restaurant not maintained
Room AC and shower not working efficiently
Dirty linens and limited bathroom supplies
Did not maintain daily water supplies

Categories

Cleanliness
8.5
Guest explicitly said the hotel's cleanliness was good and listed housekeeping as a pro, though another comment noted dirty linens and limited bathroom supplies; overall mostly clean but with some linen/supplies issues.
Service
8
Mixed service: morning/front-desk staff were supportive (pro) and housekeeping helpful, but there were serious management issues (MD behaviour, changing terms of offers) and some untrained waiting staff incidents; frontline service generally positive despite management failures.
Location
9.5
Location was called out as good by the guest.
Room Quality
6.5
Room problems reported: AC not working efficiently, no ceiling fan, shower issues and bathroom flush problems, and some linen complaints—room quality below expectation but not entirely failing.
Amenities
7
Some amenities worked, but critical failures were reported (lifts not working for three days, restaurant not maintained); mixed availability and reliability of amenities.
Value for Money
7
Perceived value hurt by management reneging on offered discounts/coupons and by very poor dining experience, though positive aspects (location, housekeeping) partially offset cost concerns.
Food and Beverage
2
Strong negative feedback: food described as inedible, raw chicken served, breakfast called disgraceful; restaurant and waiting staff issues noted—very poor F&B experience.
Overall Experience
8.3
Overall mixed: good location and supportive/frontline staff and housekeeping contrasted with severe food, management and lift problems; net experience is mixed-positive when weighing positives and major negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-04 10:54

Property Description

Luxurious Accommodation
Experience city views and modern amenities in our 4-star hotel rooms featuring a flat-screen TV, safety deposit box, and elegant decor.

Culinary Delights
Savor a variety of cuisines at our on-site restaurant, offering British, Indian, and Italian dishes along with vegetarian, dairy-free, and gluten-free options.

Leisure Facilities
Relax and unwind at our hotel with a fitness center, children's playground, and a bar serving refreshing drinks.

To book your stay at GMS Grand Boutique Hotel (A Unit of GMC Hotel & Resorts) and enjoy these luxurious amenities, contact us now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

7.1
Based on 12 reviews
Cleanliness: 8.5
Service: 8
Location: 9.5
Room Quality: 6.5
Amenities: 7
Value for Money: 7
Food and Beverage: 2
Overall Experience: 8.3
R
Resort • solo_traveller • in
10
2026-08-03 • via Nuitee
S
Singh • couple • in
5
The hotel location and the cleanliness of the hotel was good but the management was engaging in floccinaucinihilipilific
Pros:

Housekeeping.

Cons:

Food and behaviour of the Managing Director. After offering free coupon and 20% discount on dinner. The management backed out and kept changing the terms of the offer to our disadvantage. Such pettiness was not accepted from this type of hotel. The food was beyond just bad, it was completely inedible. Chicken ordered for dinner was served raw and the breakfast was disgraceful, untrained waiting staff completed the picture, one even snatched I was eating from under the nose while eating. Lastly, the lifts didn’t work for 3 full days which was a major issue was senior citizens like us.

2026-06-27 • via Nuitee
A
Ajit • solo_traveller • in
4
Pros:

Morning Staff at front desk very supportive

Cons:

Lift was not working
No buffet breakfast
Resturant not maintained
Room ac didn't work efficiently, no ceiling fan in the room as well as in the restaurant.
The bathroom was flush and the shower was not working efficiently
Limited bathroom supplies
Linnens were dirty
Did not maintain daily water supplies

2026-06-24 • via Nuitee
R
Rahul • solo_traveller • dk
8
2026-06-14 • via Nuitee
K
Kamlesh • couple • in
8
2025-11-05 • via Nuitee
K
Kamlesh • couple • in
10
2025-07-20 • via Nuitee
D
Dream big & dare to fail • couple • in
9
2025-07-13 • via Nuitee
B
Bansal • solo_traveller • in
7
2025-07-02 • via Nuitee
D
Divya • review category business travellers • in
3
Dirty Linen and Bathroom flooding
Cons:

Very dirty linen and flooding in shower area. Extremely unimpressive

2025-06-19 • via Nuitee
S
Saikat • family with young children • in
1
Bad
Pros:

Nothing

Cons:

They didn't offer me any room saying they can't provide room at the booked amount from Booking.com which was very frustrating and humiliating.

2024-12-27 • via Nuitee
K
Kevin • solo traveller • mu
7
Good
2024-11-05 • via Nuitee
D
Devesh • review category business travellers • in
1
Bad
Cons:

They don't accept the booking at booking.com price and asked higher prices during check in

2024-11-04 • via Nuitee