Hotel Banana Boutique & Spa - 5th Av Playa del Carmen

Hotels
7.4 (118 reviews)
Quinta Avenida Entre calle 32 y 34 , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Tour desk
Hot tub/Jacuzzi
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Responsive service despite some issues
Cons:
Lack of cleanliness
Noise disturbances

Categories

Cleanliness
5.49
Issues reported with cleanliness, including lack of room maintenance and damp odors.
Service
8.46
Service was generally described as acceptable but had issues with responsiveness to complaints.
Location
9
Location was positively mentioned, being close to attractions.
Room Quality
6.95
Room quality was criticized due to maintenance issues like a leaking ceiling and air conditioning problems.
Amenities
6.48
Limited amenities reported, such as no provided water and sound issues.
Value for Money
7.44
Value for money seems reasonable considering the location, but issues detracted from the experience.
Food and Beverage
7.49
No specific comments on food and beverage; assigned average rating.
Overall Experience
7.86
Overall experience was mixed, balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:29

Property Description

Caribbean-Mexican Decor Rooms
Hotel Banana, located on 5th Avenue in Playa del Carmen, offers air-conditioned rooms with a charming Caribbean-Mexican décor. Each room is equipped with modern amenities like a mini fridge, cable TV, and a safety deposit box. Some rooms even feature a balcony for guests to enjoy the view.

Convenient Location and Nearby Attractions
Situated just 2 blocks from Playa Mamitas Beach, guests at Hotel Banana can easily access the beautiful sandy shores. Additionally, the hotel is surrounded by a variety of restaurants, bars, and shops, providing plenty of entertainment options for visitors.

Additional Amenities and Services
Hotel Banana goes the extra mile to ensure a comfortable stay for guests. From a terrace and 24-hour front desk to a restaurant and free Wi-Fi in the small library, the hotel caters to all needs. Moreover, guests can take advantage of discounts on rental chairs and umbrellas for the beach.

Book your stay at Hotel Banana now for a delightful vacation experience!

Important information:

Great location nearby restaurants and bars, noisy by night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.4
Based on 118 reviews
Cleanliness: 5.49
Service: 8.46
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.44
Food and Beverage: 7.49
Overall Experience: 7.86
M
Martinez • couple • mx
6
PUEDEN MEJORAR BASTANTE
Pros:

La ubicación del hotel es lo mejor que ofrecen, y tienen algunas oportunidades de mejora.
Recomendaría que pusieran un buzón de sugerencias. Ya que así se pueden dar cuenta de muchas cosas para mejorar.
Cabe recalcar que la atención de la señorita de limpieza si es muy buena.

Cons:

No había personal en recepción al momento de mi llegada, intenté comunicarme por teléfono y no tuve suerte.
El área de los baños de la entrada estaban en pésimas condiciones, la taza estaba sucia y tenía desechos dentro así como papeles también.

2026-03-05 • via Nuitee
R
Rodriguez Olivas • family_with_children • mx
4
2026-02-27 • via Nuitee
X
Xochilt • family_with_children • mx
7
Pros:

Buena ubicación sobre la 5a. Avenida

Cons:

No se descansa porque el restaurante que se encuentra abajo cierra a las 12:30 am y abre a las 7:00 am, en los cuartos no hay una silla para sentarte, tienes que hacerlo en la cama, el Internet pésima señal, la tele nunca agarro señal, en el segundo piso hay una terraza con mesas pero pertenece al restaurante de abajo

2026-02-25 • via Nuitee
R
Ruiz • family_with_children • mx
8
Pros:

La ubicación

Cons:

En la noche hay demasiadoooooooo ruido a bajo hay un restaurante que tienen música en vivo asi que el ruido se acaba muy tarde

2026-02-22 • via Nuitee
O
Olegnowicz • solo_traveller • gb
6
A comfortable place at the center of the action
Pros:

Central location, big room and everything very clean. Good quality furnishings

Cons:

Extremely noisy at night, non-stop loud music from the bar downstairs until 3am every single night.

NOT a spa, despite what the name says. There are no spa facilities whatsoever. Arguably not even a boutique either...

2026-02-14 • via Nuitee
N
Normand • couple • ca
6
Très bruyant la nuit
Pros:

Propre

Cons:

Extrêmement bruyant

2026-02-13 • via Nuitee
Øyvind • couple • no
8
Anbefales, rimelig
Pros:

God beliggenhet, bra rom og rimelig

Cons:

Litt støy om kvelden, men overkommelig og forespeilet mtp på beliggenhet

2026-01-29 • via Nuitee
J
Judith • extended_group • mx
9
Pros:

Limpio, bien ubicado

Cons:

Mucho ruido en la noche

2026-01-29 • via Nuitee
D
Donna • couple • ca
10
Woounderful
Pros:

Location

Cons:

It was noisy, bring earplugs, real heavy duty ones

2026-01-28 • via Nuitee
A
Anthony • couple • gb
3
What a trash hotel, trash service, everything about this hotel was utterly poor. I would not recommend to book. We booke
Pros:

The location and the restaurant downstairs.

Cons:

A lot

2026-01-23 • via Nuitee
N
Normand • couple • ca
5
Enlevez le bruit et c’était bien
Pros:

Chambre propre. Personnel très serviable

Cons:

Bruit extrême ( musique et cris ) jusqu’à 3 heures du matin

2026-01-22 • via Nuitee
N
Normand • couple • ca
6
2026-01-22 • via Nuitee
I
ido • family_with_children • il
3
Pros:

the room is really nice spacious and comfy

Cons:

its above a live music restaurant which played every night i stayed there until late.
you want your room to be quite.
the pool on the roof is deserted and only look good in the pictures.

2026-01-19 • via Nuitee
I
Imanol • couple • es
10
2026-01-19 • via Nuitee
M
Manel • couple • es
8
Muy buena y muy buena ubicación
Pros:

Me gustó muchísimo el servicio de habitaciones, limpiaron la habitación perfectamente cada día

Cons:

el ruido del bar es lo peor sin duda, se escucha música desde las 9 de la mañana hasta las 2 de la noche

2026-01-17 • via Nuitee
R
Ruiz • family_with_children • gt
4
Ruido
Pros:

La habitación es similar a las fotos

Cons:

El ruido del restaurante de abajo toda la noche

2026-01-15 • via Nuitee
M
Merle • couple • de
1
Pros:

Nichts

Cons:

Schimmel im zimmer und wollten mir nichts erstatten

2026-01-14 • via Nuitee
N
Nicolas • couple • fr
1
2026-01-10 • via Nuitee
S
Sanhueza Segura • couple • cl
8
Pros:

Excelente ubicación!!

2026-01-06 • via Nuitee
S
Sandra • family_with_children • mx
5
Pros:

Ubicacion

Cons:

Ruido, no se podia dormir
No habia amenidad de agua nisiquiera

2026-01-03 • via Nuitee