Kim Liên Hotel HN - by BAY LUXURY

Dirty

No power to the entire hotel on arrival.
Zero toilet paper in the room.
The main light switch was faulty and sometimes didn't work. Room lighting was basic.
It was the first room that I ever stayed in that required a key to lock it on the way out.
The pool was empty, green, disgusting and unusable. Even the sitting area around the pool was filthy and unusable.
Mosquitoes in the room were a problem.
There were mosquito coils in the halls at night and the room had a lingering smell of this.
The bed was hard to the point of being like sleeping on the floor. Pillows were inadequate.
The lift displayed the incorrect floor, and the buttons took you to different floors on different days.
The breakfast was unpalatable, coffee undrinkable, orange juice made from powder and the tea weak and cheap.
Quilt was stained badly on the underside.
Wifi dropped out every minute or two, speed varied and was completely unusable despite multiple days of complaints and empty promises to send a technician to fix it.
Staff were unhelpful and had little English at the best.
Two days after check-in there was a knock at the door and staff wanted to know the dates of the stay as if they had no way of telling.
The hotel demanded a damage deposit three days after check-in, while most of the room already had damage.
The freezer didn't freeze.
There were wires hanging out of the walls at various points around the room.
The toilet seat was broken.
No blackout curtains nor any way of keeping the room dark.
House keeping would bang on the door around 9-9:30am. There were no don't disturb signs, and we ended up making one in English and Vietnamese.
Checked out with two days of the stay left to go, and found a much better place in the centre of town for less money.
Paint, lacquer and plaster were peeling everywhere inside the room and the hotel.
The phone didn't work, the earpiece was quiet to the point where the reception lady was inaudible.

Very old, the beds were too big for the room. I would not have booked it if it wasn’t because of the event next door