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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Public Bath
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Television in common areas
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Express check-in
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Free wired internet
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Japanese garden
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Charming Hacienda-Style Hotel on Playa del Carmen's Fifth Avenue
Traditional Mexican Decor
Step into one of our 10 guest rooms adorned in vibrant Mexican style. Enjoy modern amenities like cable TV, air conditioning, and a refrigerator. Relax on your private balcony with views of the ocean, garden, or bustling Fifth Avenue.
Convenient Services
Take advantage of our medical services and laundry facilities to make your stay stress-free. Our attentive staff is here to ensure your comfort and convenience throughout your visit.
Explore Mayan Ruins and Trendy Fifth Avenue
Immerse yourself in history with a visit to nearby Mayan ruins or indulge in shopping and nightlife on Fifth Avenue. Hotel Lunata offers the perfect blend of relaxation and adventure.
Book your stay at Hotel Lunata today for an unforgettable experience in Playa del Carmen!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
An environmental fee of 1.5 USD per room, per night will be requested at the check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children ages 7 and older are allowed.
Children from 7 years old to 17 years old stay for US$10 per person per night when using an existing bed.
People 7 years old and over stay for US$10 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It was very centrally located, so noisy, but with earplugs manageable. Room was nice, bed comfortable, garden beautiful.
TV wasn't working correctly, but it didn't matter anyway for us, because we had little time to watch it
Although the hotel is located on a very busy street—which, by the way, cannot be accessed by car—the soundproofing was excellent. The room was very beautiful, stylish, and well decorated. There is a cozy courtyard, and everything was clean and well maintained.
The street itself is very noisy, but for a short stay and getting to know Playa del Carmen, it’s a perfect choice.
The only odd thing was breakfast—when we arrived, there was only coffee and tea available, which felt quite strange 🙂
Bellissimo stile. Diverso dagli altri hotel. Tutti i dettagli erano curati, incluso il giardino. Ha molto l'aspetto di un posto premium
Purtroppo la sera si sente la musica forte della quinta avenue. I vetri delle finestre sono doppi e spessi ma la musica si sente. Con i tappi per le orecchie (presi in una delle tante farmacie lì vicino) si risolve tutto
Le personnel est très réactif et très aimable
La chambre était belle
L’établissement se trouve sur la 5eme avenue et n’a malheureusement pas les équipements nécessaires pour isoler le bruit.
Extrêmement bruyant donc pas adapté du tout au repos ou aux visites matinales
A pousada tem uma excelente localização, é possível fazer tudo a pé, inclusive pegar o ferry para Cozumel, sem falar que é exatamente na 5ª Avenida então você sai de dia e a noite sem precisar de carro, possuindo restaurantes, lojas, shopping, etc. Fica próxima de estacionamento pago e como eu estava de carro foi muito prático, deixei o carro sem problemas. A recepcionista da pousada muito prestativa e disposta a ajudar e dar dicas, assim como os demais funcionários que tive contato também. Ficaria hospedada novamente com certeza.
Não gostei da localização do quarto TITAN que ficamos acomodados, pois era exatamente de frente para a 5ª Avenida e o som vai até umas 2hs/3hs da madrugada, então para quem tem o sono leve fica bem ruim de descansar.
This truly was an oasis in the middle of a very touristed area. There is a beautiful green courtyard with tables and chairs to enjoy morning coffee and just get away from the crowds and the concrete. The rooms are large and charming and we had a wonderful terrace overlooking the courtyard. A mini fridge and fresh filtered, hot or cold water outside our door was a great convenience. The location is in a very busy but central part of Playa del Carmen. You are minutes from the beach.And the ferries to cosimel are walkable, even with your suitcases. We really enjoyed the hotel. Although less so, the the immediate area. The staff were amazing and so warm and accommodating.
The area was very touristy and the noise level was particularly high.
Very good location and beautiful traditional design with old charm. Room is spacious and bed comfortable.
Friendly and helpful stuff.
Street side room can be litle noisy but its not hotel fault.
La ubicacion
Que me cancelaron el café en la mañana
El personal y las instalaciones
Todo estaba bien
위치도 완벽, 직원들 모두 친절하셨어요.
방도 엄청 깨끗하고 모든게 완벽했습니다.
없어요
Très joli hotel au milieu du centre ville
La chambre qui donne sur la rue principale.
Ils ont aussi des chambres qui donnent sul le patio intérieur beaucoup plus tranquilles
Gostei muito da localização, é na rua do centrinho e muito próxima do CocoBongo.
Beautiful building and decor
Noisy at night as it’s right on the main strip
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