Love St - Hanoi Hotel

Hotels
29A , Alley 399, Au Co Streeet , Hanoi , VN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.08
Multiple reviews highlight issues with cleanliness, including dirty bathrooms and unkempt rooms.
Service
7.55
Several reviews praise the helpfulness and kindness of the staff.
Location
7.09
Many guests appreciate the hotel's central location and proximity to local attractions.
Room Quality
5.54
Mixed sentiments with some rooms being comfortable while others were in poor condition.
Amenities
6.07
Standard amenities were available, but some guests noted lack of attention to detail.
Value for Money
6.03
Several guests feel the hotel offers fair value for the price, but complaints about services impact the perception.
Food and Beverage
4.58
Numerous criticisms of breakfast options and hygiene standards.
Overall Experience
6.05
A mix of positive and negative experiences lead to a neutral overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:27

Property Description

City Views and Comfortable Stay
Enjoy breathtaking city views from our 4-star hotel in Hanoi. Relax in our air-conditioned rooms with free WiFi and private bathrooms.

Delicious Dining and Convenient Services
Indulge in American or Asian breakfast at our on-site restaurant. Benefit from free private parking and paid airport shuttle service for a hassle-free stay.

Multilingual Staff and Nearby Attractions
Feel at ease with English and Vietnamese speaking staff at the reception. Explore Quan Thanh Temple and Ho Chi Minh Mausoleum just a few kilometers away.

Book your stay at Love St - Hanoi Hotel to experience luxury and convenience in the heart of Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 5.08
Service: 7.55
Location: 7.09
Room Quality: 5.54
Amenities: 6.07
Value for Money: 6.03
Food and Beverage: 4.58
Overall Experience: 6.05
J
Jenny • solo_traveller • us
5
Very disappointing experience
Pros:

None.

Cons:

Terrible service and misleading room description. We booked a room with a city view, but all we got was a wall of the neighboring building. When we arrived, staff saw us struggling with our luggage but nobody bothered to help or greet us. To make matters worse, housekeeping didn't even change the bed sheets, leaving them dirty.
Very disappointing experience.

2026-10-17 • via Nuitee
H
Hương • couple • vn
10
Pros:

Nhân viên hỗ trợ chúng tôi rất tốt, tất cả mọi người đều rất vui vẻ hỗ trợ chúng tôi!
Phòng rất sạch và tiện nghi

Cons:

none

2026-10-17 • via Nuitee
V
Văn • couple • vn
8
2026-10-16 • via Nuitee
M
Mai • couple • vn
4
2026-09-13 • via Nuitee
N
Nhi • couple • vn
10
Pros:

Siu ok

2026-08-25 • via Nuitee
D
duan • couple • vn
9
2026-08-06 • via Nuitee
N
nguyen • solo_traveller • vn
9
2026-07-21 • via Nuitee
D
Dũng • couple • vn
10
2026-07-18 • via Nuitee
J
James • extended_group • ie
10
Pros:

Clean, comfortable, spacious

2026-07-14 • via Nuitee
H
HoangThao • extended_group • vn
8
Pros:

Sạch sẽ, tiện nghi, phòng đẹp

2026-07-12 • via Nuitee
J
JUNYONG • couple • kr
9
Pros:

꺠끗하고, 모든 직원들이 친절하였습니다.

2026-06-10 • via Nuitee
S
Shuenkaman • solo_traveller • th
7
2026-06-04 • via Nuitee
K
Karen • couple • za
10
2026-05-29 • via Nuitee
H
Hong Yuen • couple • tw
10
2026-05-18 • via Nuitee
N
Nhi • extended_group • vn
10
2026-05-14 • via Nuitee
M
Mai • solo_traveller • vn
9
2026-04-30 • via Nuitee
M
Mai • solo_traveller • vn
9
2026-04-30 • via Nuitee
K
Kim • family_with_children • be
10
Fantastisch
Pros:

Fijn hotel, fijn personeel. We hebben onze koffers zelfs 3 weken daar mogen laten, omdat we zelf gingen rondtrekken door Vietnam. Dit was geen enkel probleem en kosteloos. Uiteraard hebben we hiervoor wel een tip gegeven. (Die ze niet eens wouden aannemen) zeer tevreden! Indien ik terug in Hanoi ben, zal ik niet twijfelen om voor dit hotel te kiezen.

Cons:

Niets

2026-04-22 • via Nuitee
F
Francisco Rod • solo_traveller • cl
7
Quite fair option in Hanoi, in a quiet neighborhood
Pros:

Well located, clean room. Spacious.

Cons:

The check-in experience was not the best. At the beginning, they couldn't find my reservation; then they mentioned charging a 3% extra because of card payment (standard in Vietnam), but that ended up being a 9% extra instead. I didn't feel like fighting for it.

2026-04-21 • via Nuitee
K
Kim • family_with_children • be
10
Prima!
Pros:

Netjes, schoon. Vriendelijk en behulpzaam personeel.

2026-04-05 • via Nuitee