NU Hotel @ KL Sentral

Hotels
7.8 (3126 reviews)
No.37 Jalan Thambypillai, Brickfileds , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Convenient access to food
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
6.55
There were mentions of dirty cups and stained sheets, affecting the overall cleanliness impression.
Service
8.55
Staff were described as helpful and prompt, although there were some service-related complaints.
Location
9.05
Multiple reviews highlighted the excellent location near KL Sentral, making it a convenient choice.
Room Quality
7.05
Room issues such as dim lighting and broken bathroom equipment were noted, indicating a need for improvement.
Amenities
7.05
Some amenities like toilet doors and water pressure received criticism, suggesting room for enhancement.
Value for Money
8.05
Overall seen as a budget choice, decent value was implied despite some flaws.
Food and Beverage
8.55
Proximity to various food options was positively noted, creating a favorable impression.
Overall Experience
7.55
Guests have mixed feelings; great location but noted issues could affect future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:15

Property Description

NU Hotel @ KL Sentral offers a modern stay near KL Sentral Train Station, where guests can enjoy free WiFi and a 24-hour front desk. Discover comfortable rooms with flat-screen TVs, a minibar, and free toiletries in the en suite bathroom.

Convenient Location
Explore nearby Brickfields district, home to many Indian and Malaysian restaurants offering delicious cuisines.

Complimentary Services
Benefit from free luggage storage, daily newspapers, and helpful local area recommendations from our attentive staff.

Nearby Attractions
Visit popular landmarks like Merdeka Square and the Petronas Twin Towers, just a short distance away. Book your stay now for a memorable experience at NU Hotel @ KL Sentral.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 3126 reviews
Cleanliness: 6.55
Service: 8.55
Location: 9.05
Room Quality: 7.05
Amenities: 7.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 7.55
M
Mohamed • solo_traveller • sg
7
2026-08-21 • via Nuitee
S
Siva Prasad Varma • solo_traveller • sg
7
2026-08-18 • via Nuitee
H
Hidekazu • solo_traveller • jp
9
Pros:

昼くらいに着いて荷物を預けようとしたのですが、部屋が準備できているということで、
部屋に案内してくれました。
シャワーもお湯がちゃんと出ます。

Cons:

シャワーを浴びていると洗面所がびしょびしょになります。

2026-08-17 • via Nuitee
C
Chai-Bin • couple • be
8
2026-08-16 • via Nuitee
R
Rozita • solo_traveller • my
7
Pros:

Very near kl sentral

2026-08-16 • via Nuitee
A
Azliana • couple • sg
8
Pros:

Great facilities like Nasi Kandar/ Roti Canai/ Thosai Restaurants, Ramli Burger Food Truck, LaundryMat & Mini Marts. Near Nu Sentral Mall and KL Sentral (MRT/ LRT/ Monorail/ Commuter Interchanges). Friendly staff and clean rooms. Nice smell at lobby.

Cons:

NIL

2026-08-15 • via Nuitee
T
Tony • solo_traveller • au
10
Pros:

The location is fantastic

Cons:

Nothing to dislike

2026-08-15 • via Nuitee
S
Sa Siam • couple • sg
8
2026-08-14 • via Nuitee
K
Krishanth • extended_group • in
10
2026-08-13 • via Nuitee
K
Kenneth • solo_traveller • us
10
Super convenient
Pros:

Location near train station, super clean, staff was super nice. Restaurants and convenience stores were very close. Monorail was also super convenient. The room I had must be super insulated because construction crews tore up the cobblestone street in front of my room, and I heard none of it. Also, this location is super convenient when transitioning from air, coming in from KUL, and taking the train to Singapore, or George Town. There is an express train that takes about 30 minutes. I will definitely stay here again.

2026-08-12 • via Nuitee
H
Hiroki • couple • jp
7
Pros:

ターミナル駅から近くて立地は文句なし

Cons:

お風呂場のシャワーを使うとトイレまで浸水してしまうのでシャワールームの扉がもう少し大きいと良い

2026-08-12 • via Nuitee
M
Muhammad Sajid • family_with_children • pk
8
2026-08-11 • via Nuitee
M
Mudassir • family_with_children • pk
8
Pros:

Yes, very good!

2026-08-10 • via Nuitee
P
Peter • couple • au
8
It was a great stay. We were offered an upgrade when the room we booked felt unsuitable. The upgrade was a lovely deluxe
Pros:

Great location for food and shopping and close to KL Sentral.

Cons:

A little untidy on the floors - mattered and clearers stuff.

2026-08-10 • via Nuitee
S
seung kwon • solo_traveller • kr
8
2026-08-09 • via Nuitee
D
Darren • solo_traveller • au
9
Room was well maintained and air conditioning good too.Staff very welcoming had a great time thankyo
Pros:

Location was great right next to KL Central Train station and mall.

2026-08-07 • via Nuitee
J
Jennifer • solo_traveller • au
9
Pros:

Fabulous staff, and nothing was too much trouble.
Very clean and in the heart of Brickfields and Little India, a short walk to Sentral station, and fabulous choices of food on the doorstep.

2026-08-07 • via Nuitee
Z
Zakaria • solo_traveller • my
9
Pros:

Localty nearby NU and KL Sentral.Room was clean and tidy

2026-08-05 • via Nuitee
W
Wilfred • couple • my
7
Warm hospitality from staff, good accessibility to food and transportation, security.
Pros:

Walking distance to food and KL Sentral
Check in before 3pm on request basis
24 hour Indian restaurant below hotel

Cons:

Thin pillows to be replaced with fluffy ones for increased comfort
One additional room access card to be provided where more than one guest in the room

2026-08-04 • via Nuitee
M
Mudassir • family_with_children • pk
10
NU: Novelty and unparalleled service by great people!
Pros:

Quick and friendly response of entire staff - in particular, Risha, Suda, Thila and Kalai.

Their preparedness to help guests was something we would always remember.

Cons:

As they say, there is always room for improvement, I guess following needs to be included:

A shower curtain

A wiper for the bathroom

A mirror in the room

2026-08-04 • via Nuitee