Hôtel du Château & Spa - Teritoria

Hotels
•
les Collectionneurs
8.4 (928 reviews)
2 Rue Camille Saint Saens , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Small rooms
Value for money concerns
Noise issues

Categories

Cleanliness
8.15
Some mentions of cleanliness were positive, but concerns about room size and decor were noted.
Service
8.91
Staff was described as friendly and helpful across multiple reviews.
Location
9.16
Multiple reviews highlighted the ideal location near historical sites.
Room Quality
7.61
Several comments indicated rooms were small, impacting comfort.
Amenities
8.32
SPA and parking highlighted positively, but some amenities were critiqued.
Value for Money
7.9
Some guests felt the price didn't align with the room quality and amenities.
Food and Beverage
8.65
Breakfast and general food quality were well-received.
Overall Experience
8.51
General satisfaction with the stay, despite minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:06

Property Description

Luxurious Amenities
Hôtel Du Chateau - Les Collectionneurs offers a range of luxurious amenities, including free access to an outdoor pool, a spa with an indoor pool, hot tub, and hammam. The perfect way to unwind and relax during your stay.

Panoramic Views and Culinary Delights
Indulge in a drink at the panoramic bar, offering stunning views of the city. Snacking options are available for a quick bite, and guests can even participate in cooking classes upon request. A treat for both the eyes and the taste buds.

Convenient Location
Conveniently located just 30 metres from the entrance of the medieval Cité de Carcassonne, Hôtel Du Chateau is also close to the N113 motorway exit and various attractions like the Basilica of Saint Nazaire and Saint Celse. With private parking and a 24-hour reception, your stay will be hassle-free.

Book now for an unforgettable stay at Hôtel Du Chateau - Les Collectionneurs.

Important information:

Please note that access to the indoor pool, hot tub and hammam is at an extra cost.

Please note that the outdoor pool is heated from Easter season until the end of October.

In case of arrival after 18:00 please contact the hotel.Swimming pool: Closed from Sat, Jan 24, 2026 until Thu, Apr 2, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 928 reviews
Cleanliness: 8.15
Service: 8.91
Location: 9.16
Room Quality: 7.61
Amenities: 8.32
Value for Money: 7.9
Food and Beverage: 8.65
Overall Experience: 8.51
O
Olaf • solo_traveller • de
5
Wir würden ein anderes Hotel buchen, sofern wir Carcassonne nochmals besuchen.
Pros:

Die Lage: sehr dicht an der Altstadt. Im Mai ist der Verkehrslärm (das Hotel liegt direkt an einer Zubringerstrasse für die Touristen) absolut ok. In der Hochsaison könnte es arg laut werden. Der Garten ist schön.
Der bewachte Parkplatz ist ebenfalls gut, allerdings für heute übliche SUVs etwas eng.

Cons:

Das Zimmer war schön, allerdings nur über eine sehr schmale Treppe (Hühnerleiter) erreichbar. Wir haben die notwendige Kleidung am Auto in eine kleine Tasche umgepackt. Das Badezimmer hatte in der Dusche überwiegend schimmelige Fugen und das Wasser in der Dusche lief nur sehr schlecht ab.
Es wurde leider nichts gegen sehr laute Hotelgäste unternommen, die um Mitternacht betrunken auf der Terrasse gesungen haben.

2026-05-15 • via Nuitee
K
Katherine • couple • us
9
2026-05-14 • via Nuitee
A
andrew • couple • gb
9
Amazing Hotel, fantastic staff and no better view of Carcassonne. Would return in a heartbeat. :)
Pros:

Location was amazing, Staff were absolutely lovely and went above and beyond to make us welcome. Breakfast was superb and the whole place has a friendly and open feel and it very much became a perfect base to explore the amazing medieval city. Being a stones throw from the main gate of the Medieval city makes wandering in and out for meals, exploring etc a much more relaxed affair. We were able to explore every inch of the place at our own pace, in no small part to the hotels proximity to the city.

Cons:

The Room although stylish and well set out, was smaller than expected for the price, and missing a few basics, for example: Coat hooks for the outside coats, and a few more drawers/surfaces to be able to keep it tidy when accumulating items from exploring. Accept that there is limited space to work with, but there were for example, two leather stools which although looking very nice had limited use as storage.

2026-05-06 • via Nuitee
J
Jeffrey • couple • es
9
it was a really good experience. I had staid at their property in Aiges Mortes, and this was similar
Pros:

Located right at the city gates. It really made the entire experience even better than planned. The room was super fun, colorful and cozy.

Cons:

Not having a giant pillow on the bed that we couldn't figure out why it was there :). Seriously, that was all. Great experience, and even the giant pillow added some fun.

2026-05-05 • via Nuitee
R
Richard • extended_group • gb
9
Everything about our stay was excellent.
Pros:

Great location, friendly and very helpful staff. Lovely breakfast and service.

2026-05-01 • via Nuitee
M
Michael • couple • gb
10
All good. Staff exceptional.
Pros:

Location excellent.

Cons:

Nothing

2026-04-30 • via Nuitee
B
Bibiana • family_with_children • ch
6
overrated
Pros:

welcome by the reception guy, he called me to check in arrival and breakfast choice

Cons:

room for 3 extremely small for mor then 200eur, breakfast and parking on top. spa another 45e for 60’ per person. no way recommending

2026-04-24 • via Nuitee
S
STACHURA • solo_traveller • pl
8
2026-04-23 • via Nuitee
J
Joseph • couple • fr
10
2026-04-22 • via Nuitee
H
Herwig • couple • be
10
Unieke ligging om middeleeuwse stad te bezoeken.
Pros:

Locatie is uniek, zo dicht bij de poort van de middeleeuwse stad.

2026-04-22 • via Nuitee
• family_with_children • fr
8
2026-04-21 • via Nuitee
M
Marie-Laure • couple • ch
10
2026-04-19 • via Nuitee
E
Elizabeth • solo_traveller • us
8
2026-04-19 • via Nuitee
C
Cindy • couple • fr
10
2026-04-19 • via Nuitee
D
David • couple • gb
7
Great location.
Pros:

Great location and nicely designed

Cons:

Might be a bit style over substance! To be fair it was an overnight stop and perhaps we didn’t have time to appreciate its greater charms. Expensive but possibly worth it for location.

2026-04-17 • via Nuitee
S
Sandra • couple • fr
9
Great stay in Carcassonne
Pros:

Great location, staff, ambiance

Cons:

Small room but nice. Mattress was too hard

2026-04-13 • via Nuitee
G
Gerd • solo_traveller • de
10
2026-04-12 • via Nuitee
A
Angelique • couple • fr
10
Très bon sejour
Pros:

L accueil était super . Le petit déjeuner très copieux et le personnel très sympathique et la chambre très bien

2026-04-09 • via Nuitee
C
Christelle • couple • fr
10
2026-04-06 • via Nuitee
M
Michela • family_with_children • it
9
Struttura molto accogliente e raffinata, posizione eccezionale, in prossimità delle mura della città medioevale. Camera
Pros:

Ottima posizione
Ottima colazione
Camera molto bella

2026-04-06 • via Nuitee