Best Inn & Suites

Hotels
5 (71 reviews)
1274 Oakdale Avenue , El Cajon , us

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Non-smoking throughout
Shallow end
See all facilities

Review Highlights

Pros:
Excellent services
Friendly staff
Cons:
Dirty rooms
Infestation issues
Rude front desk staff

Categories

Cleanliness
1.58
Reviews mention severe cleanliness issues, including dirty rooms and cockroaches.
Service
7.05
While there were complaints about the front desk staff, some reviews mention excellent services from other staff.
Location
5.59
Location near the freeway and a rehabilitation facility negatively impacts the perception.
Room Quality
1.54
Specific mentions of disgusting room conditions with physical damage and insects.
Amenities
7.57
Amenities like free parking and standard supplies were highlighted positively.
Value for Money
7.53
Some reviews indicated satisfaction with pricing, despite cleanliness issues.
Food and Beverage
4.58
No specific sentiment mentioned regarding food and beverage.
Overall Experience
4.55
Mixed reviews leading to a neutral overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 14:08

Property Description

Experience comfort and convenience at Best Inn & Suites in El Cajon. Seasonal Outdoor Swimming Pool and Free WiFi throughout make your stay enjoyable. Free Private Parking adds to the ease for guests who drive. Explore nearby attractions such as San Diego Zoo and Balboa Park. Book now for a memorable stay!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5
Based on 71 reviews
Cleanliness: 1.58
Service: 7.05
Location: 5.59
Room Quality: 1.54
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 4.58
Overall Experience: 4.55
C
Colleen Ann friends
4
Pros:

The owner was very pleasant but the room/bathroom were dirty-filthy. 0ne little packet of conditioner & shampoo & 2 little soap bars. Water was ridiculous in shower. Would not recommend this place. It's located rt by the freeway with homeless living out back & across the street is a rehabilitation facility. Most of the tenants r from the rehab. I'm not one to complain but ....

2025-10-09 via Nuitee
R
Raymond
10
Pros:

Excellent services

2025-10-07 via Nuitee
H
Hector de Jesus friends
10
Pros:

Me gustó los empleados son muy amables

2025-10-04 via Nuitee
R
Rachell
4
Pros:

Rooms are disgusting, boogers and greasy fingerprints are on walls, the curtains smell like smoke and urine there are holes in the walls, the worst part is the cockroaches were unbelievable, i left with bugs in my belongings! The front desk staff was rude and made paying with my hotel app difficult, would NOT recommend this hotel to anybody

2025-09-24 via Nuitee
C
Chad
10
Pros:

It was nice for a quiet night out.

2025-09-18 via Nuitee
V
Verified traveler
2
Horrible cleanliness
Pros:

Im not happy with this place, ive stayed here on many occasions, the price is good and the best thing they have going is no deposit... Besides that u would think they would get better but instead its gotten worse:the housekeeping sucks they dont clean that good at all, there are boogers and blood marks on the walls, clothes left in the drawers from the people that stayed before me and the worst part is there are ALOT of cockroaches everywhere, turn the lights off wen they come back on theres bugs everywere, very disappointed 😞

2025-09-06 via Nuitee
A
ANMAR
2
Pros:

Very, very bad hotels

2025-08-23 via Nuitee
S
Susana
2
Pros:

This was absolutely dirty. There were roaches and the bathroom curtain was filthy. The floors were so dusty and dirty my feet were black walking from the bathroom to the bedroom. Bed was surprisingly comfortable. But will never stay at this place.

2025-08-11 via Nuitee
R
Ryan
4
Pros:

Shower took a long time to heat up. Place was pretty dirty but cheapest in San Diego that night… I got bit by some kind of bug too when I was sleeping in the bed…

2025-08-03 via Nuitee
J
Jerry
2
Pros:

Checked after was in room for 5 Min

2025-07-28 via Nuitee
K
Katelyn
2
Pros:

Dont do it , horrible rooms and bad service absolutely not !!!

2025-07-27 via Nuitee
S
Seb
2
Pros:

The room has very bad smell and also the walls and other things was very dirty I don’t recommend for others

2025-07-27 via Nuitee
F
Florentino
4
Roach Motel
Pros:

Dirty, needs to be painted, saw a few roaches, alive and dead. Bad smell in the room of cigarettes. Small window AC didn't cool the room. Large homeless population in the area and on the property. Noisy all night. No hair dryer, no iron.

2025-07-26 via Nuitee
S
Steven
10
Pros:

Great Place

2025-07-25 via Nuitee
V
Verified traveler
10
Staff helpfull but cleanliness sux
Pros:

The room was horrible as far as interior decorating, the walls were dirty with fingerprints and other gross bodily fluids, the toilet seat was dirty with pube-hair, i saw blood smeared on bathroom wall, there was an occasional cockroach scurrying about... The towels were dingy and an offwhite color along with the sheets, the customer svc at the front desk was good, nice people, very helpful at all times day or night

2025-07-22 via Nuitee
A
Anonymous solo traveller us
4
"You get what you pay for." I was trying to save some money. Not next time!
Pros:

N/A

Cons:

The room was poorly furnished without any lamps of any kind except the overhead light so there was no way to read in bed, if needed.
Once the light was turned out, you were in total darkness.
The room was shabby.

2025-07-21 via Nuitee
A
Allison
2
Pros:

They wouldn’t take care of the bugs in both rooms I tried.
I ended up leaving
I did not feel safe as a solo traveler here
DONT RISK IT

2025-07-20 via Nuitee
T
Tiana partner
4
Pros:

I will never book a room here again first room had crumbs in the bed bedding not clean facility looks nothing like pictures online it was the worst stay at any hotel ive ever stayed

2025-07-19 via Nuitee
R
Robert
4
Pros:

Very rundown. Paint is cheap. Walls dirty , even the towels were dirty. So I left early.

2025-07-19 via Nuitee
L
Laura partner
8
Pros:

There's an IHOP right next door and a 24 hour taco shop or two.. super convenient

2025-07-13 via Nuitee