Candlewood Suites Ofallon, Il - St. Louis Area by IHG

Hotels
•
Candlewood Suites
7.6 (153 reviews)
1332 Park Plaza Drive , O Fallon , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Central location close to dining/shopping/park/highway
Free, operational washers and dryers
Some rooms reported clean and comfortable
Several helpful/front-desk staff interactions
Cons:
Broken or extremely slow elevator (recurring)
Cleanliness problems: mildew/musty smell, stains, bugs, and even blood reported
Uncomfortable beds and worn/unstable furniture
Lack of advertised breakfast and basic supplies (Kleenex, towels, kitchen utensils)
Inconsistent customer service; occasional poor responses

Categories

Cleanliness
6
Multiple guests reported musty/mildew smells, stained mattresses, blood on walls, bugs, trash in parking lot and dirty stair carpet — cleanliness is inconsistent and needs improvement.
Service
9
Mixed reports but several notes of helpful front-desk staff and staff attempting to remedy elevator problems; some isolated poor customer-service incidents were reported but many interactions were positive.
Location
9.3
Consistently praised: central, close to dining, shopping, soccer park and highway — location is a clear positive for most guests.
Room Quality
6
Frequent complaints about uncomfortable beds, door-lock problems, worn/patched furniture and occasional bugs — rooms are functional but have notable quality issues.
Amenities
7
Positive: free working washers/dryers. Negatives: broken/slow elevator, lacking kitchen supplies, missing towels/Kleenex and no advertised breakfast — amenities are uneven.
Value for Money
9
Several guests noted it was 'decent for the price' and the strong location increases perceived value despite other shortcomings.
Food and Beverage
5.5
Multiple guests reported no breakfast (despite advertising) and lack of basic items such as Kleenex; F&B offering is minimal or absent.
Overall Experience
9
Overall a mixed experience: strong location and some helpful staff raise the overall perception, but cleanliness, bed comfort, elevator and amenity issues detract from stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 17:10

Property Description

Full Kitchen in Every Room
Enjoy the convenience of having a full kitchen in every suite at Candlewood Suites Ofallon, IL – St. Louis Area. Prepare your favorite meals or snacks just like at home.

On-Site Fitness Center and BBQ Facilities
Stay active during your trip by utilizing the fitness center, or unwind and socialize with fellow guests at the BBQ facilities. A perfect way to relax and enjoy your stay.

Convenient Location and Amenities
Located just off Interstate 64, with free Wi-Fi and close proximity to St. Louis city centre, Candlewood Suites Ofallon, IL – St. Louis Area offers comfort and accessibility for your travels.

Book now and experience a delightful stay at Candlewood Suites Ofallon, IL – St. Louis Area!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 153 reviews
Cleanliness: 6
Service: 9
Location: 9.3
Room Quality: 6
Amenities: 7
Value for Money: 9
Food and Beverage: 5.5
Overall Experience: 9
S
Scott • family_with_children • us
7
2026-11-07 • via Nuitee
M
Michael • family_with_children • us
6
Not up to speed
Pros:

The location was central to our needs. The washers and dryers were free to use and operational.

Cons:

The door lock required multiple attempts to operate. Musty smell in room. Bed was uncomfortable, causing back pain. Kitchen was not well supplied... lacked pans, utensils, Plates, etc.

2026-10-29 • via Nuitee
H
Heidi • family_with_children • us
9
2026-10-24 • via Nuitee
J
Jason • family_with_children • us
5
Decent for the price but would probably try somewhere else next time we need to stay out that way.
Pros:

Location was great, quiet area and close to dining, shopping, and the soccer park which was the purpose of our stay. Room was clean.

Cons:

Elevator was either extremely slow or turned off due to over heating. Didn’t have any towels to shower so had to find staff early in the morning and they seemed to not believe me that we didn’t have anything other than 2 hand towels in our room.

2026-10-14 • via Nuitee
B
Bogdan • solo_traveller • us
9
Pros:

easy access
quiet and safe place

Cons:

trash in the parking lot
probably needs more trashcan in place

2026-10-12 • via Nuitee
K
Kirstin • couple • us
5
Chair in rooom needed to be replaced. Customer service was not very good.
Cons:

Poor customer service, and chair in room needed to be replaced instead of patched up.

2026-09-10 • via Nuitee
T
Tom • couple • us
8
Thanks
Pros:

Location - staff and clean

Cons:

Elevator was brutal.

2026-09-07 • via Nuitee
A
April • family_with_children • us
3
Definitely would not stay there again.
Pros:

No breakfast was offered at this hotel.

Cons:

The room smelled like mildew. It was not very clean. The door handle was gross. I couldn’t wait to leave.

2026-08-31 • via Nuitee
A
Anthony • solo_traveller • us
1
Horrible
Pros:

Close to highway

Cons:

The elevator was broke and had to carry bags up to the 3rd floor. The carpet on the stairs was absolutely disgusting! The room was fine but the bed was the worst bed I have ever slept in. The back of my truck would have been more comfortable. The bottom sheet wouldn't stay on and the stains on the mattress only seen in the morning about made me vomit!

I stay in hotels at east 3 time a week for my business. Under ZERO circumstances will I ever stay at a Candlewood again. Stay away at all cost!

2026-08-29 • via Nuitee
S
Stormy • couple • us
1
Cons:

Blood all over the wall like someone was stabbed, bugs in bathroom, uncomfortable bed

2026-08-27 • via Nuitee
D
Diane • solo_traveller • us
8
Had never heard of but room was very nice and clean.
Pros:

Very clean and comfortable

Cons:

Slow elevator. NO Kleenex. No breakfast as was advertised. Was not advertised as an extended stay place.

2026-08-13 • via Nuitee
M
Marco • couple • br
8
2026-08-08 • via Nuitee
P
Phillip • solo_traveller • us
8
2026-07-07 • via Nuitee
C
Carnella • solo_traveller • us
1
I didn’t stay there due to the broken elevator and my disability and inability to climb stairs. I am seeking a refund.
Pros:

The elevator was broken so I couldn’t get to the room. I was told I would get a full refund but didn’t. Bookin says you will not reply to their emails to refund me.

2026-07-04 • via Nuitee
S
Skye • solo_traveller • us
8
Pros:

Clean and comfortable.

2026-06-24 • via Nuitee
J
John • couple • us
8
2026-06-22 • via Nuitee
L
Leniger • couple • us
8
Friendly desk clerk; clean and very comfortable. Great bed and pillows.
Pros:

There wasn't a breakfast. 😒

Cons:

The elevator didn't work most of our experience. Poor lady at the desk had to keep doing something in a small adjacent room to get it to work for people. 🤔

2026-06-09 • via Nuitee
M
megan • solo_traveller • us
10
2026-06-04 • via Nuitee
D
Denise • couple • us
6
Only going back cause of where it’s located
Pros:

Only liked how close it was too everything and the room setup

Cons:

That you had to go downstairs to get your own towels and only clean the room on sundays.

2026-05-18 • via Nuitee
P
Phil • couple • us
7
Getting to your room might have a couple of physical challenges, but for an overnight stay (with dogs), it’s perfect!
Pros:

I’ve stayed here twice in the last month, and the location was great! Close to the interstate but not in a congested area. There are plenty of restaurants close by, and the hotel is very pet friendly. Also the staff is very friendly & helpful.

Cons:

Not major things, but there were small inconveniences that stacked up. Both the entrance and foyer doors are single standard door size and are only manually opened. That makes it difficult for someone carrying luggage or using the luggage cart to maneuver inside.

Once inside, there is just one elevator that is pretty slow, as elevators go in 4-story hotels.

The parking lot has a lot of potholes, so be careful driving in and out.

There are no ice machines. The rooms have icemakers in the freezers, but since you have to turn them on when you check into your room, it will be awhile before you get any. If you need to refill an ice chest, you’ll be out of luck.

Lastly, the hotel room doors are heavy to open, and it’s impossible to keep them open for any length of time, which is frustrating when bringing in luggage with both hands. I ended up with a a bruise on my arm & a sore toe from the door slamming shut with me still in the doorway.

2026-05-11 • via Nuitee