St. Croix Inn

Staff was rude. Only 8 people were staying but yet we had to stay upstairs, when there was plenty of rooms we could have had

The doors to the main lobby were locked so no access to coffee or breakfast until 8am. The main area was not accesable so anyone wanting to check out before 8 or had a problem a or get a receipt was not possible. I was not able to have breakfast as it was not available until 8amwhich is ridiculous for a Hotel. I need to leave at 7:30am and rate customer service as poor.

No map, not sure of vending machine location, no coffee available, floor not swept or clean

The mini fridge was set too cold and froze the pop that I kept in it. The soda vending machine gave me a 12 Oz root beer when I pressed the button for a 20 oz Powerade.

Small parking lot.

Pillows, dow feathers mess with me. I believe i found a foam pillow... which was overly firm. I usually bring pillows. But I forgot due to being under the weather with a cold.

The front desk/bar tender, first thing he told us was that he made $50,000 a year and got a free place to live.
Then we booked there because they had a pool and they closed it right after we got there at about 3:30pm.

Dirty towel was left on the balcony. Facilty was a little worn.

very thin walls, the room had a constant banging noise, the front desk staff were not very courteous, the breakfast was poor quality, the pool was not operational, and the mattress cover did not fit the bed

I arrived at my confirmed booking and check in time and was told the cabin cottage I booked was double booked and “it’s not possible to book for just one night.” Well I did and paid for it! The proceeded to tell me that I couldn’t cancel and receive a refund because it was through a third party site. She then offered me to rooms that were the “same price”. I asked for a broken down fee of that and it was valued at $53 less what I paid! I told her I didn’t want to leave a bad review but this is ridiculous. She then offered me two bar pizzas that “almost cost $50”. They cost $23 total. Later on I check my booking after taxes and it’s actually and $83 dollar differences so I’m still out $50. They seem pretty desperate for money and would not recommend. Later that night, we are unpacking and I over hear they gave away the last handicap room to the wrong person and offered to carry a mature older woman with a colonoscopy bag in a wheelchair up the stairs….we gave her our second room. Then when we were doing the paperwork, the front desk guy said he wouldn’t charge me up charge for lakeside. My response was yeah, because you still owe me money…and I gave my room to a handicapped woman at 7:30 pm when the nearest hotel is Superior, WI. Buyer Beware!!

The breakfast was a little sparse but adequate. Some fruit would have been nice but enough there to start the day. While there are some local bars that serve food, you do have to drive a bit if you want something more upscale - this is more of a statement about the current economy. You can still find a lot. Parking was a bit of a challenge with a full house but it worked out.