Serena Hotel - Punta del Este - Unico sobre la Playa

Hotels
8.3 (389 reviews)
Rambla William Parada 24 , Punta del Este , uy

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Free
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Cons:
Lack of amenities
Breakfast variety needs improvement

Categories

Cleanliness
8.1
Several reviews speak positively about the cleanliness, although some guests mentioned needing more amenities.
Service
9.1
Many guests highlighted excellent service, with special mention of attentive staff and good service quality.
Location
9.1
Consistently praised by guests for its beautiful beachfront and accessibility.
Room Quality
8.1
Rooms are generally comfortable and well-maintained, although some guests suggested improvements in amenities.
Amenities
7.6
Amenities were mentioned as lacking, particularly the need for a gym and sauna.
Value for Money
7.9
Some guests felt the hotel was overpriced for the offerings; however, many appreciated the overall experience.
Food and Beverage
8.1
Food quality was rated well, but some guests desired more variety in breakfast options.
Overall Experience
8.4
Overall good experience, though there are areas identified for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:14

Property Description

Historic Charm and Modern Elegance

The Serena Hotel, a historic property with a modern twist, offers a unique experience at Playa Mansa. Originally a flour mill, this hotel boasts a rich history that has been beautifully preserved through its architecture and design.

Luxurious Spa and Gastronomy

Indulge in a pampering session at the renovated spa, where top professionals ensure a rejuvenating experience. For food enthusiasts, Al Mar gourmet Restaurant by OLIVO serves up a delectable menu that promises a culinary delight.

Beach Club Bliss

Experience ultimate relaxation at MANSA - The Beach Club, offering premium outdoor pool services right by the beach. Sip on refreshing drinks, soak up the sun on the deck, and enjoy events by top international brands.

Book now to immerse yourself in luxury and history at Serena Hotel.

Important information:

Please note, this hotel does not accommodate children. It is an adult-only hotel.

Based on local tax laws, Uruguayan citizens may be charged value added tax (VAT 10%) from November 15 to the day after Easter. This fee is not automatically calculated in the total costs for the reservation.

The hotel offers the following services: weddings, events, birthdays, sunset parties.
If these are held in the pool area, it stops being used at 5:30 p.m. until the end of the event.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.3
Based on 389 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7.9
Food and Beverage: 8.1
Overall Experience: 8.4
J
Juan • couple • uy
8
2026-03-21 • via Nuitee
M
MARIA LAURA • couple • ar
9
2026-03-18 • via Nuitee
A
armando • couple • br
8
Foi ótima , funcionários do hotel são excelentes . Prestativos e gentis .
Pros:

Gosto muito do hotel , mas o restaurante que antes era maravilhoso , era referência em punta , comida boa , hoje não serve nem pra tomar café da manhã , horrível . Serviço de praia eh péssimo .

Cons:

Acomodação eh muito boa o que eh horrível é o restaurante que é terceirizado e são péssimos . Uma pena

2026-03-13 • via Nuitee
M
Martín • couple • ar
8
Excelente ubicación.
Pros:

Ubicación.

Cons:

Desayuno. Muy lento y de no muy buena calidad.

2026-03-13 • via Nuitee
E
Elba Inés • couple • ar
10
2026-03-11 • via Nuitee
G
Giovanni • couple • br
8
muito boa gostamos e voltaremos mas hotel tem q evoluir nas instalacoes
Pros:

Localizacao
piscina
vista

Cons:

quarto poderia ser um pouco mais requintado

2026-03-09 • via Nuitee
L
LOPEZ • extended_group • es
10
2026-03-06 • via Nuitee
G
giovanni • couple • it
8
2026-03-05 • via Nuitee
S
Silvia Carina • couple • ar
10
Pros:

Un lugar hermoso sobre la playa!
Lo recomiendo!

2026-03-03 • via Nuitee
V
Veronica • couple • ar
8
2026-03-02 • via Nuitee
O
ONPyLIDC • family_with_children • ar
7
Normal
Cons:

Falta mucha atención de sombrillas en la playa y en la piscina de verano.
Siempre hay que buscar a alguien para que atienda y tardaba en venir más de 20 minutos y con soluciones parciales.

2026-03-01 • via Nuitee
J
JESUS ANTONIO • couple • pe
7
Pros:

Instalaciones

Cons:

Se tuvo que avisar para que limpien. Se debitaron y anularon un pago lo cual ocasionó problemas con el banco

2026-03-01 • via Nuitee
R
rodrigo • couple • us
10
2026-02-11 • via Nuitee
M
Martinez • solo_traveller • uy
8
Buena
Pros:

Ubicación y Desayuno

Cons:

En la habitación faltaría un escritorio para poder trabajar. El frigobar hace demasiado ruido

2026-02-10 • via Nuitee
M
Mattia • couple • it
8
2026-02-08 • via Nuitee
A
Agostina • couple • uy
8
El lugar espectacular! El personal súper amable ! Personalmente tuve una mala experiencia u a caída y me esguincé , y
2026-01-29 • via Nuitee
D
Daniel • couple • au
10
2026-01-26 • via Nuitee
B
Bruno • couple • br
8
Foi boa, mas pode melhorar bastante
Pros:

Boa comida, porem o serviço deixou bem a desejar, pelo preço que se paga o serviço do hotel esta bem abaixo.

Cons:

Serviço do hotel, atendimento

2026-01-26 • via Nuitee
D
Dana • couple • ar
9
2026-01-23 • via Nuitee
R
Roman • couple • ua
8
2026-01-19 • via Nuitee