Pachamaya Holistic Wellness & Spa

Hotels
8.2 (600 reviews)
Avenida Uxmal , Cancún , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Lack of amenities
No breakfast included

Categories

Cleanliness
7.7
Some reviews mention cleanliness issues, including dirty floors and a musty smell in the room.
Service
9.2
Many reviews highlight the staff as helpful and accommodating.
Location
9.2
Numerous guests praised the excellent location near public transport and attractions.
Room Quality
8.2
Rooms were described as comfortable but had some noise issues from the street.
Amenities
7.7
Lacking basic amenities like a kettle and coffee maker, and mention of issues with water quality.
Value for Money
8.2
The price was considered reasonable but was impacted by the absence of breakfast and some amenities.
Food and Beverage
6.7
Breakfast was noted as lacking in variety and quality compared to other hotels.
Overall Experience
8.7
Most reviews express a generally positive experience despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:15

Property Description

Luxurious Accommodation with Top-Notch Amenities

Outdoor Swimming Pool and Sun Terrace
Indulge in relaxation at our outdoor swimming pool and unwind on the sun terrace while enjoying the tropical Cancún weather.

Gourmet Dining and Concierge Service
Savor an exquisite à la carte breakfast each morning and experience personalized assistance with our concierge service for a seamless stay.

Convenient Location and Shuttle Service
Located near popular attractions like Cancun Bus Station and just a short distance from the airport, our hotel offers a paid airport shuttle service for your convenience.

Experience the epitome of luxury and comfort at Pachamaya Suites, Wellness & Retreats. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 600 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.7
L
Luigi • couple • it
8
Una piacevole scoperta in centro A Cancún
Pros:

Un piccolo hotel nella zona centrale di Cancún che ha soddisfatto pienamente le nostre esigenze di viaggio.
Lo staff è tutto giovane e molto disponibile .
L’atmosfera è rilassata e le camere sono ampie come spazi.
Devo sottolineare la disponibilità e la cortesia dei ragazzi della reception che gestiscono l’hotel.
Ci hanno aiutato ad organizzare i nostri Transfer di viaggio e ci hanno messo a disposizione un late check-out usufruendo dei servizi della SPA per poterci cambiare .
Abbiamo scelto questo hotel per due volte e ci hanno sempre aiutato .
Grazie per la vostra disponibilità e cortesia ♥️

Cons:

Le tende delle finestre della camera potrebbero avere una doppia tenda , una più sottile per far entrare la luce pur mantenendo la privacy.

2026-02-13 • via Nuitee
C
Christin • couple • de
9
Pros:

Sehr freundliches Personal, schöner Pool und einladendes Gesamtpaket.

2026-02-09 • via Nuitee
T
TVVkr • couple • ru
9
Спасибо за тёплый и комфортный приём!
Pros:

Останавливались на пару дней, остались приятные впечатления. Номер просторный, чистое постельное бельё и полотенца. Каждый день была уборка. Персонал очень дружелюбный, администратор всё подробно объяснила при заезде. Сотрудники были отзывчивы по всем возникающим вопросам.

Отдельно хочется отметить внутренний двор с бассейном и джакузи: удобные лежаки, есть зона для еды и столики, за которыми можно поработать. Wi-Fi работал нормально.
Отдельное спасибо за рабочую зону, которую нам предоставили через дорогу.

Для любителей кофе: очень вкусный кофе готовят в ресторане - соседняя дверь от входа в отель.

Cons:

Из пожеланий: хотелось бы больше крючков для полотенец и одежды в ванной комнате.

2026-02-08 • via Nuitee
A
Andrea • couple • sk
9
Sehr schönes Hotel, nettes Personal. Frühstück haben wir leider nicht probiert.
Pros:

Personal (haupsächlich Roy) sehr zuvorkommend, proaktiv und nett. Zimmer ist groß mit Klimaanlage. Angebot von Joga-Stunden.

Cons:

Leichter Gestank im Zimmer von Abfluss, aber nichts schlimmes:)
Fehlendes Kühlschrank im Zimmer.

2026-01-28 • via Nuitee
M
Miraglia • couple • be
9
2026-01-26 • via Nuitee
O
Omar • couple • ch
8
Pros:

Stanze grandi belle e pulite

2026-01-22 • via Nuitee
L
Luca • couple • it
10
2026-01-21 • via Nuitee
S
Silvia • extended_group • ar
10
Agradable
Pros:

Amabilidad del personal
Lindo alojamiento

Cons:

Nada

2026-01-20 • via Nuitee
V
Vanessa • extended_group • be
8
2026-01-20 • via Nuitee
N
Nova • solo_traveller • us
8
Great!
Pros:

The check in staff was friendly, the lobby was cozy with incense burning. The yoga shala was lovely and offered a nice class. Bed was fine a little hard for me but typical for MX, bath products decent and everything was clean. I don’t have time for the pool but it looked nice too. Location is not very interesting but very convenient!

Cons:

The he front desk person said luggage storage and use of the showers by pool wa an option after check out since my flight left at 5pm. I didn’t realize the shower was outside with no privacy or soap or anything so just keep that in mind of you intend to explore and then return to prepare for an evening departure.

2026-01-20 • via Nuitee
T
Tracy • extended_group • be
10
Excellent séjour
Pros:

Superbe cadre super apaisant jolie deco personne au petit sois et à l’écoute vraiment une sans faute tout étais au top

2026-01-20 • via Nuitee
D
Dilda • extended_group • fr
8
2026-01-19 • via Nuitee
M
Matylda • extended_group • pl
8
2026-01-19 • via Nuitee
L
Luna • solo_traveller • be
9
2026-01-19 • via Nuitee
A
Adam • couple • cz
9
2026-01-19 • via Nuitee
M
Mattia • extended_group • it
7
2026-01-19 • via Nuitee
J
Johanna • extended_group • de
8
2026-01-19 • via Nuitee
M
manuela • couple • it
5
Molto basico…non c’è neanche la televisione
2026-01-19 • via Nuitee
V
Vanda • couple • pt
6
2026-01-18 • via Nuitee
C
Chalot • extended_group • fr
6
Bien trop bruyant
Pros:

L’accueil sympathique, très grande chambre, le petit déjeuner à 370 pesos à côté.

Cons:

Le bruit de la rue très present, le lit bien trop dur, l’eau presque inexistante au lavabo

2026-01-15 • via Nuitee