Pachamaya Holistic Wellness & Spa

Hotels
8.2 (600 reviews)
Avenida Uxmal , Cancún , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Lack of amenities
No breakfast included

Categories

Cleanliness
7.7
Some reviews mention cleanliness issues, including dirty floors and a musty smell in the room.
Service
9.2
Many reviews highlight the staff as helpful and accommodating.
Location
9.2
Numerous guests praised the excellent location near public transport and attractions.
Room Quality
8.2
Rooms were described as comfortable but had some noise issues from the street.
Amenities
7.7
Lacking basic amenities like a kettle and coffee maker, and mention of issues with water quality.
Value for Money
8.2
The price was considered reasonable but was impacted by the absence of breakfast and some amenities.
Food and Beverage
6.7
Breakfast was noted as lacking in variety and quality compared to other hotels.
Overall Experience
8.7
Most reviews express a generally positive experience despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:15

Property Description

Luxurious Accommodation with Top-Notch Amenities

Outdoor Swimming Pool and Sun Terrace
Indulge in relaxation at our outdoor swimming pool and unwind on the sun terrace while enjoying the tropical Cancún weather.

Gourmet Dining and Concierge Service
Savor an exquisite à la carte breakfast each morning and experience personalized assistance with our concierge service for a seamless stay.

Convenient Location and Shuttle Service
Located near popular attractions like Cancun Bus Station and just a short distance from the airport, our hotel offers a paid airport shuttle service for your convenience.

Experience the epitome of luxury and comfort at Pachamaya Suites, Wellness & Retreats. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 600 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.7
Q
Quentin • couple • fr
9
Reposant et agréable
Pros:

Calme agréable et la gentillesse du personnel

Cons:

Pas assez de prise dans les chambre, le lit pas de hyper bonne qualité

2026-03-21 • via Nuitee
R
Ross • extended_group • gb
8
2026-03-15 • via Nuitee
K
Kyoko • couple • fr
9
Wonderful 💛
Pros:

The staff was very nice and helpful! We felt a lot of hospitality and kindness 🙏 Everytime we needed something, they were willing to help us and respond our request. Wonderful! The swimming pool was very lovely at night. It was a relaxing time with quality. The hotel provided a free lesson so we took Rismo Latino. The professor was very friendly and we had fun with other guests! The room is very spacious and every morning the cleaning lady made it tidy.

Cons:

The hotel is next to the road so sometimes we heard some sound but we didn’t care much.

2026-03-10 • via Nuitee
C
chloé • couple • gp
10
Parfait !
Pros:

Proximité de ADO
Confort
Environs

2026-03-04 • via Nuitee
S
Szilvia • couple • hu
8
Pros:

Terasz, központi elhelyezkedés, zöld kert.

Cons:

Hangos a forgalom zaja miatt.

2026-03-03 • via Nuitee
K
Karine • family_with_children • fr
8
2026-03-03 • via Nuitee
P
Per • couple • se
6
Bra läge men känns som ett översminkat budgethotell som paketerats om till Yoga retreat på ytan
Pros:

Läget, personalen

Cons:

Rummet, Hotellets skick

2026-02-28 • via Nuitee
D
Dora • couple • hu
9
Very nice, cozy hotel with a super pool and nice staff
Pros:

The hotel is very nicely decorated. Pool and jacuzzi with a lot of sunbeds and all in a calm and beautiful environment. The staff was very kind as well!

Cons:

Unfortunately we stayd only one night before our flight back to Europe, it was a pity because we could not enjoy extensively all the amenities of the hotel. we would definitely come back if we would be in Cancun again!

2026-02-26 • via Nuitee
C
Clb • couple • fr
7
Pros:

Le personnel est très agréable et sympathique on est bien accueillis. La chambre était grande.

Cons:

Mais la chambre est mal insonorisée c’était très bruyant, le rideau ne me cache absolument pas de la lumière donc même la nuit c’était éclairé à cause de l’éclairage urbain. La salle de bain est vraiment petite on ne peut pas poser d’affaires dedans

2026-02-25 • via Nuitee
A
Alina • couple • it
7
2026-02-22 • via Nuitee
S
Sarah • couple • gb
8
2026-02-22 • via Nuitee
S
Stephanie • couple • gb
6
2026-02-22 • via Nuitee
L
Luigi • couple • it
8
Una piacevole scoperta in centro A Cancún
Pros:

Un piccolo hotel nella zona centrale di Cancún che ha soddisfatto pienamente le nostre esigenze di viaggio.
Lo staff è tutto giovane e molto disponibile .
L’atmosfera è rilassata e le camere sono ampie come spazi.
Devo sottolineare la disponibilità e la cortesia dei ragazzi della reception che gestiscono l’hotel.
Ci hanno aiutato ad organizzare i nostri Transfer di viaggio e ci hanno messo a disposizione un late check-out usufruendo dei servizi della SPA per poterci cambiare .
Abbiamo scelto questo hotel per due volte e ci hanno sempre aiutato .
Grazie per la vostra disponibilità e cortesia ♥️

Cons:

Le tende delle finestre della camera potrebbero avere una doppia tenda , una più sottile per far entrare la luce pur mantenendo la privacy.

2026-02-13 • via Nuitee
C
Christin • couple • de
9
Pros:

Sehr freundliches Personal, schöner Pool und einladendes Gesamtpaket.

2026-02-09 • via Nuitee
T
TVVkr • couple • ru
9
Спасибо за тёплый и комфортный приём!
Pros:

Останавливались на пару дней, остались приятные впечатления. Номер просторный, чистое постельное бельё и полотенца. Каждый день была уборка. Персонал очень дружелюбный, администратор всё подробно объяснила при заезде. Сотрудники были отзывчивы по всем возникающим вопросам.

Отдельно хочется отметить внутренний двор с бассейном и джакузи: удобные лежаки, есть зона для еды и столики, за которыми можно поработать. Wi-Fi работал нормально.
Отдельное спасибо за рабочую зону, которую нам предоставили через дорогу.

Для любителей кофе: очень вкусный кофе готовят в ресторане - соседняя дверь от входа в отель.

Cons:

Из пожеланий: хотелось бы больше крючков для полотенец и одежды в ванной комнате.

2026-02-08 • via Nuitee
A
Andrea • couple • sk
9
Sehr schönes Hotel, nettes Personal. Frühstück haben wir leider nicht probiert.
Pros:

Personal (haupsächlich Roy) sehr zuvorkommend, proaktiv und nett. Zimmer ist groß mit Klimaanlage. Angebot von Joga-Stunden.

Cons:

Leichter Gestank im Zimmer von Abfluss, aber nichts schlimmes:)
Fehlendes Kühlschrank im Zimmer.

2026-01-28 • via Nuitee
M
Miraglia • couple • be
9
2026-01-26 • via Nuitee
O
Omar • couple • ch
8
Pros:

Stanze grandi belle e pulite

2026-01-22 • via Nuitee
L
Luca • couple • it
10
2026-01-21 • via Nuitee
S
Silvia • extended_group • ar
10
Agradable
Pros:

Amabilidad del personal
Lindo alojamiento

Cons:

Nada

2026-01-20 • via Nuitee