Facilities

Free breakfast
Full-service spa
Front entrance ramp
Health or beauty spa nearby
Proposal/romance packages available
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Nice hotel design
Good food quality
Cons:
Issues with cleanliness in bathrooms
Room lighting could be improved
Location is not central

Categories

Cleanliness
7.86
Mixed remarks on cleanliness; some reports of mold and unclean bathrooms.
Service
9.33
Consistently positive feedback on staff being friendly and helpful.
Location
8.37
Some guests noted the distance from attractions but found it manageable with taxi services.
Room Quality
8.32
Rooms are generally well-rated but some complaints about lighting and lack of windows.
Amenities
8.85
Amenities were generally well-received; however, there were some missed expectations regarding the kitchenette.
Value for Money
8.81
Guests feel the price is justified, especially with the quality of breakfast and overall service.
Food and Beverage
8.36
Food quality was high, though some desired more breakfast options.
Overall Experience
8.93
Overall positive experiences with notable comments on beauty and comfort of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:19

Property Description

Luxurious Spa Experience: Unwind and rejuvenate at our full-service spa with massage offerings to pamper yourself.
Gourmet Dining Options: Immerse yourself in a culinary journey with our on-site restaurant, coffee shop, room service, and bar/lounge.
Elegant Rooms with Modern Amenities: Experience comfort in our air-conditioned rooms with plush pillowtop beds, complimentary minibars, and Smart TVs for entertainment.

To book your stay at 22Land Heritage Hotel & Retreat and revel in luxury in the heart of Hanoi, contact us now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.6
Based on 408 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.37
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.93
Đức • couple • vn
10
2026-04-24 • via Nuitee
Đức • solo_traveller • vn
10
2026-04-24 • via Nuitee
Đức • couple • vn
10
2026-04-24 • via Nuitee
J
Jason • extended_group • nz
9
Pros:

It was quite a good stay overall. It’s clear that the owner put a lot of heart and soul into every detail of the property.

Cons:

To reach our room on the top floor, you have to climb the final flight of stairs as there is no lift for the last floor. It felt a bit dark and scary at first.

2026-03-31 • via Nuitee
T
Tseng • couple • tw
8
Pros:

房內的氣味和整潔度很好，櫃檯和其他服務人員的接待和應變能力佳。

2026-03-17 • via Nuitee
C
CHENHUA • family_with_children • tw
10
2026-03-15 • via Nuitee
N
Nguyen • solo_traveller • vn
8
2026-03-07 • via Nuitee
T
Trần • couple • vn
10
2026-02-28 • via Nuitee
H
Hien • couple • vn
8
2026-02-27 • via Nuitee
A
Aleksandr • family_with_children • ee
9
2026-02-25 • via Nuitee
C
Clément • solo_traveller • fr
7
2026-02-25 • via Nuitee
H
Hendrik • solo_traveller • de
10
Mein Aufwntjalt war sehr schön und ruhig. Das Personal war unglaublich freundlich.
Pros:

Alles

Cons:

Etwas weit entfernt von der Altstadt.

2026-02-24 • via Nuitee
H
Huong Giang • extended_group • vn
5
2026-02-22 • via Nuitee
C
CHIH PIN • family_with_children • tw
10
Pros:

飯店很美,早餐美味,櫃台人員英文流利

2026-01-21 • via Nuitee
Y
Young • family_with_children • cn
8
2026-01-21 • via Nuitee
T
THUY LINH • couple • vn
10
2026-01-20 • via Nuitee
M
Michel • extended_group • fr
9
Séjour très agréable dans un cadremagnifique
Pros:

style et décoration

2026-01-20 • via Nuitee
N
NAOKI • extended_group • jp
8
良かった
Pros:

朝食が美味い
部屋が綺麗
店員さんに話しかけやすい雰囲気

Cons:

シャワーのお湯の出し方がわかりにくかった

2026-01-20 • via Nuitee
I
Ian • couple • hk
4
Nice room and friendly staff but poor quality food and inconvenient location
Pros:

The room was very comfortable with very good facilities, including a kitchenette and a Delonghi coffee machine. The bathroom had a bath and a shower and everything was clean and checked daily. The reception staff were helpful with directions and generally friendly.

Cons:

Staring with the things that the hotel could change:
The "very good breakfast" advertised in the app was poor - much of the hot food was cold even at the earliest serving (cooked vegetables served cold from the fridge, the coffee machine was refilled with cold coffee; yes, this really happened); yet some of the yoghurts weren't refrigerated; the food was mediocre; some of the kitchen staff were lounging in the eating area while the empty food buffet wasn't being replenished. Easily the worst breakfast service I've seen in years.
The sauna never seemed to be open; I was incorrectly informed that it was available 24/7 but when I visited in the basement of the hotel the lights were all out - both in the morning and the evening.
The hot water running out late in the evening was inconvenient - happened more than once.
Finally, the location is (as mentioned in other reviews) about 7km out of the centre, which on average means a taxi ride of about 30 minutes. The area has some restaurants but is nothing of interest - just a residential area that was not worth walking around - and the AQI was terrible every day we were there so walking for more than 10 minutes gave us breathing issues. Also, the prices in the local restaurants did not reflect the food quality in terms of value for money.

2026-01-13 • via Nuitee
A
Ana Beatriz • couple • nz
9
Nice place, but not close to the center.
Pros:

It’s on a very quiet spot. Deco is interesting.

Cons:

I didn’t realised that the even though it isn’t far in kms the traffic is a killer, so it took us 30 to 40 minutes to the centre and back each way.

2026-01-12 • via Nuitee