Studio 6 Las Cruces, NM Telshor

Unkept. Dirty carpets

Customer service was very unprofessional

Dirty , pool is super cold didn’t given warm up

They need to make everything is clean inside and outside of the rooms

Sheets hadn’t been changed on 1 bed. They hadn’t put enough towels or wash clothes in room.

The guy running the hotel was rude and unapologetic, couldn't find staff or housekeeping when needed

Our first room that we reserved 326 when arriving at the room door was open strong order of pee (made me gag ) bed was slept in

Went to the front desk and he didn't say sorry but said we don't have any other room so you will have to stay in that room after I asked for a refund he can't do that because it is through a 3 party site
After I demanded the refund then he said he can put us in room 106 a double bed room. The room was cleaner but the beds were not comfortable and at 1am the room next to us was upset that something happened to his truck and kept revving the engine for about 2 hrs and going in and out of the room slamming the room door.
I didn't get any sleep. I had a test for my job that morning and didn't do well due to lack of rest.

The following morning upon return from my test the same man from night before at the front desk said we had to move rooms to 326 I said no this is not fair it's hard for me and wife to pack up and switch rooms (wife is disabled) he said you either move rooms or leave. I said fine give me my refund. He stated he cannot do that because of 3 party. Then I demanded a corporate motel 6 number and he said go ahead and stay in that room 106.

Even after all the hassle and bull crap we were still charged for a king handicap suite room 326 room 106 was a double beda
and non handicap with a cheaper rate when questioned he said he can't do nothing about the price difference and won't refund at least the 96 dollars difference

I will not be back to this hotel

Where do I start. For one very poor customer service. Then as you entered it had a weird smell. We get into the room and the smell is till there. Furniture was broken, beds were stain, shower was not even clean it still had hair from the previous customer. First and last time I book with Studio 6. I will never stay there again.

No clean towels,smelled like cigarettes as you walked in. Hair on bed, in tub. Pillows smell dirty and filthy like sweat. Panel on A/C unit was broken couldn't close it. When went to get towels at front desk was told we need to take our own. Tub smell like pee. Won't be going back.

Staff asking a few hours before check out if we were leaving, and trying to charge me more for my 15yr old thinking she was older also I put I reserved it to pay at facility and they took payment out way before arrival