Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Food and beverage dissatisfaction

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues, such as towels being stained and the place not feeling entirely clean.
Service
8.61
The staff received high praise from multiple reviews, indicating good service and attention.
Location
8.65
The location was frequently described as great, near restaurants and attractions.
Room Quality
8.1
Most rooms were described as comfortable, but some had issues like noise and malfunctioning appliances.
Amenities
7.63
Missing amenities like breakfast and hot water affected overall satisfaction.
Value for Money
8.09
Guests felt it offered good value relative to the price, particularly given some positive aspects.
Food and Beverage
7.14
The absence of breakfast and difficulties with available coffee and tea led to dissatisfaction.
Overall Experience
8.11
General satisfaction with certain discomforts indicated a mixed overall experience, landing at good but not perfect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:09

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, WINDAY HOTEL - Cerca 5a Avenida offers easy access to popular attractions such as Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable and Well-Equipped Rooms
Our 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and safety deposit boxes. Some rooms even feature balconies with city views, ensuring a comfortable and enjoyable stay for our guests.

Exceptional Service and Convenience
With a 24-hour front desk staff fluent in English and Spanish, guests can expect top-notch service and assistance at any time. Additionally, we offer a paid airport shuttle service for added convenience, making your travel experience seamless.

Experience the best of Playa del Carmen at WINDAY HOTEL - Cerca 5a Avenida. Book your stay with us now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1791 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 8.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
C
Carolina • solo_traveller • mx
10
2026-07-25 • via Nuitee
V
Vazquez • solo_traveller • mx
9
Ojalá en un futuro pudiera tener estacionamiento
Pros:

La ubicación y la limpieza

Cons:

que no tiene estacionamiento

2026-07-25 • via Nuitee
R
Romero • solo_traveller • mx
10
Cons:

una recepcionista una bien otra no

2026-07-24 • via Nuitee
L
Leslye Nayara • solo_traveller • mx
7
Mal servicio
Pros:

Pues solo fuimos a dormir cama cómoda, fue lo único

Cons:

Casi nada, servicio, limpieza, estacionamiento,

2026-07-24 • via Nuitee
L
Leslye Nayara • solo_traveller • mx
7
NO ME GUSTO EN CUESTIÓN DE LIMPIEZA, ESTACIONAMIENTO, no sirven las planchas.
Pros:

Pues nos tocó recamara amplia

Cons:

Que no tiene estacionamiento, dice que dos lugares pero siempre están ocupados, te pueden multar si lo dejas afuera y no pagas.
Nos toco una cucaracha y nada padre

2026-07-24 • via Nuitee
R
RAMOS GONZALES • solo_traveller • mx
10
2026-07-23 • via Nuitee
P
Prosperi • family_with_children • ar
10
2026-07-22 • via Nuitee
J
José David • solo_traveller • mx
2
Pros:

La vista

Cons:

El personal terrible inconsciente

2026-07-21 • via Nuitee
C
Canche • solo_traveller • mx
10
Pros:

Las habitaciones

Cons:

Nada

2026-07-20 • via Nuitee
G
Gretel • solo_traveller • mx
1
Cons:

La señorita de la recepción fue grosera, las habitaciones son pequeñas y se escucha mucho ruido de los demás huéspedes.
Gritos de niños etc.

2026-07-19 • via Nuitee
R
rafael francisco • solo_traveller • mx
9
Pros:

El hotel es cómodo, pues está cerca de Oxxos y de supermercados, hay comida por todos lados diferentes opciones

Cons:

Un poco lejos del centro

2026-07-18 • via Nuitee
L
Lucie • couple • fr
8
simple et efficace : bon rapport qualité prix
Pros:

Le rapport qualité prix

Cons:

Nous avons dû changer de chambre car la clim ne fonctionnait plus

2026-07-18 • via Nuitee
A
Aguilar • solo_traveller • mx
8
2026-07-14 • via Nuitee
R
Raquel • family_with_children • de
1
2026-07-14 • via Nuitee
C
Claudia • family_with_children • mx
8
Buena relación costo veneficio
Pros:

La ubicación

Cons:

El jabón que estaba en la ducha olía muy feo

2026-07-13 • via Nuitee
S
Salvador • couple • mx
1
Cons:

Mucho ruido en la mañana

2026-07-13 • via Nuitee
N
Nivia • solo_traveller • mx
10
2026-07-12 • via Nuitee
C
Canche • solo_traveller • mx
9
2026-07-12 • via Nuitee
J
Jaime • solo_traveller • mx
9
2026-07-11 • via Nuitee
E
Elena • couple • es
7
2026-07-10 • via Nuitee