Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Great staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Food and beverage dissatisfaction

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues, such as towels being stained and the place not feeling entirely clean.
Service
8.61
The staff received high praise from multiple reviews, indicating good service and attention.
Location
8.65
The location was frequently described as great, near restaurants and attractions.
Room Quality
8.1
Most rooms were described as comfortable, but some had issues like noise and malfunctioning appliances.
Amenities
7.63
Missing amenities like breakfast and hot water affected overall satisfaction.
Value for Money
8.09
Guests felt it offered good value relative to the price, particularly given some positive aspects.
Food and Beverage
7.14
The absence of breakfast and difficulties with available coffee and tea led to dissatisfaction.
Overall Experience
8.11
General satisfaction with certain discomforts indicated a mixed overall experience, landing at good but not perfect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:09

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, WINDAY HOTEL - Cerca 5a Avenida offers easy access to popular attractions such as Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable and Well-Equipped Rooms
Our 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and safety deposit boxes. Some rooms even feature balconies with city views, ensuring a comfortable and enjoyable stay for our guests.

Exceptional Service and Convenience
With a 24-hour front desk staff fluent in English and Spanish, guests can expect top-notch service and assistance at any time. Additionally, we offer a paid airport shuttle service for added convenience, making your travel experience seamless.

Experience the best of Playa del Carmen at WINDAY HOTEL - Cerca 5a Avenida. Book your stay with us now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1652 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 8.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
A
alejandra • family_with_children • mx
9
2026-02-14 • via Nuitee
M
mario • solo_traveller • ca
3
Pas recommandé
Pros:

Rien

Cons:

Propreté. Très bruyant

2026-02-13 • via Nuitee
C
Cindy • family_with_children • fr
7
Séjour extrêmement bruyant
Cons:

Je tiens à signaler un point très important pour les futurs voyageurs : juste en face de l’hôtel se trouve un complexe sportif. Tous les matins à partir de 8h, des cours de fitness et de stretching sont organisés avec la musique extrêmement forte. Même avec des boules Quies le bruit est infernal et il est impossible de dormir ou de se reposer.
Certains soirs la musique dure jusqu’à 21h30. L’ambiance sonore est telle qu’on a l’impression d’être en boîte de nuit alors qu’on est censé être dans sa chambre d’hôtel.
Si vous cherchez un endroit calme pour vous reposer et vous détendre après votre journée ce n’est clairement pas l’hôtel qu’il vous faut. Très décevant sur ce point !
À noter également que le ménage est fait uniquement sur demande. Sinon aucun passage n’est prévu dans les chambres.
Par ailleurs pour dormir il n’y a qu’un seul drap fourni. Or le soir il fait un peu frais et un simple drap ne suffit pas. L’hôtel ne met pas à disposition de petite couverture fine il faut donc demander des draps supplémentaires ce qui reste peu confortable.
Point négatif supplémentaire : les transats à la piscine ne sont pas confortables du tout et les tables sont sale !

2026-02-12 • via Nuitee
T
Tania BEG • family_with_children • mx
9
2026-02-12 • via Nuitee
C
Carlos • family_with_children • mx
7
2026-02-12 • via Nuitee
S
Soto Gonzalez • extended_group • cl
3
Buena ubicación no obstante la atención no fue la más cordial por parte de un recepcionista.
Pros:

La ubicación!!!

Cons:

Mala higiene y pésima atención de la recepción además pésima experiencia con los equipos ( TV - Internet).

2026-02-11 • via Nuitee
L
Ljubov • family_with_children • ee
10
Pros:

We had a nice, spacious, clean room. The air conditioner worked well. The 5th avenue is close enough to walk, but do not disturb at night. The WiFi was fast and stable. We had a fridge and microwave oven in the room.

2026-02-11 • via Nuitee
V
Vincenzo • extended_group • it
8
Pros:

Hotel pulito , comodo x il mare ,passeggiata seratle e locali per mangiare .

Cons:

Nulla

2026-02-11 • via Nuitee
A
Anna • couple • it
6
Cons:

Le finestre sembrano non esistere: di notte si sentono tutti i rumori della strada. Lo stesso vale per la porta, che ha uno spiraglio sul corridoio; basta che qualcuno passi parlando perché ci si svegli. Ho dormito malissimo.

2026-02-10 • via Nuitee
T
Tomasz • couple • pl
7
its just okay , not bad not
Pros:

Place was nice, but because i traveled kind of a lot i would probably choose other place to stay , its very basic, I do love more like studios then that simply rooms, but well price is around 30 usd i guess por night so you know, in other places way better, but what i do loved a lot is that service is very good, people are super kind, so i would go back just because they were very helpful but to stay for night i would stay only if would be cheaper, because standard is just basic. northing to expect like from 5 star hotel, but localisation is good , like 10 min to 5 th avenue

Cons:

elevadora no funciono y ruido a la manana !!! Becareful with that in the morning they have zumba or something, a lot of noice !!!!

2026-02-10 • via Nuitee
V
Villa Torres • couple • mx
4
RESPECTO AL HOTEL ,PERSONAL Y CALIDAD EXCELENTE. RESPECTO AL CONTROL DE HUESPEDES , MAL.
Pros:

BUEN SERVICIO , LIMPIEZA Y COMODIDADES

Cons:

NO TUVIERON CONTROL CON UNOS HUEPEDES ESCANDALOSOS BORRACHOS HASTA CERCA DEL AMANECER, DABAN PORTAZOS Y TENIAN MÚSICA TODO EL TIEMPO, NO DEJABAN DORMIR. NO HAY TELEFONO EN EL CUARTO PARA REPORTAR CUALQUIER ANOMALÍA.

2026-02-10 • via Nuitee
S
Sergiy • family_with_children • ua
10
2026-02-10 • via Nuitee
L
Luzy Pat • family_with_children • mx
10
Pros:

La cama muy comoda

2026-02-09 • via Nuitee
R
Rangel Yañez • family_with_children • mx
8
2026-02-09 • via Nuitee
A
ALEJANDRO ALBERTO • couple • cl
7
En general buena
Pros:

Buena ubicación ,limpio

Cons:

No me gustó y creo que se puede mejorar ,no había hervidor de agua en la habitación, un microondas y frigobar , teníamos que bajar al primer piso a buscar agua caliente

2026-02-09 • via Nuitee
A
Alejandro • family_with_children • mx
9
Pros:

La ubicación y la habitación

Cons:

Todo bien

2026-02-09 • via Nuitee
N
Nancy • family_with_children • mx
9
2026-02-09 • via Nuitee
R
Rémy • couple • fr
10
2026-02-08 • via Nuitee
L
Ludovic • family_with_children • fr
8
Pros:

L'emplacement, le rapport qualité prix, l'accueil.

Cons:

Un peu bruyant et ascenseur en panne (4 étages)

2026-01-31 • via Nuitee
E
Ernesto • family_with_children • mx
8
2026-01-30 • via Nuitee