Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Great staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Food and beverage dissatisfaction

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues, such as towels being stained and the place not feeling entirely clean.
Service
8.61
The staff received high praise from multiple reviews, indicating good service and attention.
Location
8.65
The location was frequently described as great, near restaurants and attractions.
Room Quality
8.1
Most rooms were described as comfortable, but some had issues like noise and malfunctioning appliances.
Amenities
7.63
Missing amenities like breakfast and hot water affected overall satisfaction.
Value for Money
8.09
Guests felt it offered good value relative to the price, particularly given some positive aspects.
Food and Beverage
7.14
The absence of breakfast and difficulties with available coffee and tea led to dissatisfaction.
Overall Experience
8.11
General satisfaction with certain discomforts indicated a mixed overall experience, landing at good but not perfect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:09

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, WINDAY HOTEL - Cerca 5a Avenida offers easy access to popular attractions such as Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable and Well-Equipped Rooms
Our 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and safety deposit boxes. Some rooms even feature balconies with city views, ensuring a comfortable and enjoyable stay for our guests.

Exceptional Service and Convenience
With a 24-hour front desk staff fluent in English and Spanish, guests can expect top-notch service and assistance at any time. Additionally, we offer a paid airport shuttle service for added convenience, making your travel experience seamless.

Experience the best of Playa del Carmen at WINDAY HOTEL - Cerca 5a Avenida. Book your stay with us now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1664 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 8.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
N
Nathaly • family_with_children • fr
7
2026-03-21 • via Nuitee
J
Jeibis • solo_traveller • us
10
Agradable
Pros:

La tranquilidad y la limpieza

Cons:

Me gustó

2026-03-20 • via Nuitee
R
Rivera • family_with_children • mx
10
Excelente servicio y comodidad.
Pros:

El precio de la habitación. Bastante amplia y cómoda.

Cons:

Lejos de los lugares que visite.

2026-03-19 • via Nuitee
H
Hanga • couple • de
7
Guter Ausgangspunkt für Weiterreisende
Pros:

Man ist schnell zur 5. gelaufen ohne mitten im Trubel zu sein. Das Personal war hilfsbereit und hat uns informiert wie wir wo mit colectivos weiterreisen konnten

Cons:

Die Bilder sind zu sehr aufgebauscht und vermitteln einen größeren Luxus mit einem größeren Pool als es letztendlich wirklich ist

2026-03-19 • via Nuitee
A
Ann • family_with_children • ca
10
Pros:

Location, roof top

2026-03-18 • via Nuitee
M
marco antonio • family_with_children • mx
9
Pros:

Estaba muy limpio

2026-03-17 • via Nuitee
K
Kateryna • solo_traveller • ua
4
Не повернусь
Pros:

Розташування

Cons:

Спиш ніби на вулиці. Це було пекло. Всі гучні звуки в твоєму номері. Сусіди вмикали музику в 2 години ночі, а в 9 ранку нав проти люди займались аеробікою. Поспати не вдавалося.

2026-03-17 • via Nuitee
K
Kaiesha • solo_traveller • us
4
Not worth it
Pros:

Only thing I liked was that there was an elevator and my room had a king bed.

Cons:

Where to begin? First the towels they gave me were brown, the first set. I learned to travel with my own towel because I dont want a rash from unclean towels on my skin. The second set of towels had 1 white clean towel. The head and handle in the sink was gross and clearly hadn’t seen a scrubbing brush in atleast a year. They dont clean well. They use dirty old mops to ‘clean’. They are also located across from a community center that blasts music from early morning till after 10 at night. I slept when I could. I was so stressed I needed to smoke a cig but there’s nowhere on the property to smoke privately. I’m not a smoker btw. I personally felt like the value for the price is not worth it. I wouldn’t stay here again nor would I recommend it.

2026-03-16 • via Nuitee
L
Lizbeth • family_with_children • mx
7
Pros:

Nada

Cons:

Muy sucia la piscina, toda el area

2026-03-16 • via Nuitee
G
Gilles • extended_group • ca
5
Déception
Pros:

Propreté

Cons:

Description des équipements fausse, pas réfrigérateur pour l insuline à ma femme alors que c est inscrit dans la description de la chambre. Le gérant était complètement insensible à cette réalité. Déplus il avait une taxe cachée, le prix était 30% plus élevé.

2026-03-15 • via Nuitee
G
Gilles • couple • ca
6
Déception
Pros:

Propreté

Cons:

La description des équipements de chambre ne correspond pas à la réalité et le gérant fait rien pour y remédier. Il y a des frais caché aussi à l arriver . Piscine pas propre

2026-03-12 • via Nuitee
M
Muller 0 • solo_traveller • fr
10
2026-03-11 • via Nuitee
O
Olivier • extended_group • es
10
2026-03-11 • via Nuitee
H
Hú Pool • family_with_children • mx
10
tranquilidad
Pros:

La ubicación y la amabilidad con la que te reciben y atienden

Cons:

Lo que no me gusto que justo cuando entremos a la habitación estaba todavia un poco mojado el piso y que mi habitación era para 4 personas y solo habia 3 toallas de baño y que tambien no me pudieron proporcionar una plancha

2026-03-10 • via Nuitee
D
Daniel • family_with_children • mx
10
Enojado
Pros:

Todo!!!

Cons:

Pedir aseo!!

2026-03-10 • via Nuitee
M
Martínez Pérez • family_with_children • mx
5
ME ENCUENTRO MUY MOLESTA
Pros:

La atención de la recamarera y la recepcionista de la madrugada

Cons:

Personal de mantenimiento entró a mi habitación sin tocar y lo peor abrió la puerta del baño cuando yo me encontraba bañándome argumentando que la fuga de agua que había era de mi habitación

2026-03-09 • via Nuitee
T
Tomás • couple • cl
7
2026-03-09 • via Nuitee
R
ruben • family_with_children • mx
8
Pros:

Instalaciones
Piscina
Limpieza
Aire acondicionado
Tv

Cons:

La ubicación

2026-03-07 • via Nuitee
G
Gabriel • family_with_children • mx
10
Pros:

La alberca y la vista. Como si estuvieras en tu casa. Hay restaurante abajo para cenar. Y puedes tomar cerveza sábado y domingo ya que afuera termina la venta temprano.

Cons:

Más bien no sabía que podía avisar en recepción qué fueran hacer limpieza mientras no estaba.

2026-03-07 • via Nuitee
J
jacqueline • solo_traveller • es
9
Very well
2026-03-03 • via Nuitee