Alpen Resort & Spa

Hotels
9.2 (2793 reviews)
Spissstrasse 52 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful views
Great amenities
Friendly staff
Cons:
Renovation noise
Breakfast could improve
Limited room modernity

Categories

Cleanliness
8.91
Standard quality for this hotel tier.
Service
9.88
The service was efficient and friendly, with some minor issues noted.
Location
9.92
Great location with stunning views and accessibility.
Room Quality
8.87
Lovely rooms, though some lacking modernity.
Amenities
9.4
Great amenities including pools and spa access.
Value for Money
8.36
Mixed feelings on quality for price due to renovation disruptions.
Food and Beverage
8.91
Breakfast was okay with room for improvement.
Overall Experience
9.38
Overall experience was fantastic despite minor hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:47

Property Description

Luxurious Accommodation
Alpen Resort & Spa offers spacious rooms with cable TV, minibar, and tea/coffee facilities. En-suite bathrooms with premium amenities ensure a comfortable stay.

Gastronomic Delights
Indulge in Swiss cuisine and a fine selection of wines at the Matterhorn Restaurant. For a variety of dining options, visit the Grill restaurant "Hornox" offering meat and vegan dishes.

Relaxation and Recreation
Enjoy complimentary WiFi, transport from Zermatt Train Station, and access to an outdoor tennis court. Unwind at the spa, utilize the ski storage room, or explore the Internet corner in the lobby.

Book now for an unforgettable stay at Alpen Resort & Spa in the heart of Zermatt!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Alpen Resort Hotel offers transfers from Zermatt Train Station to the hotel free of charge daily from 07:00 until 21:00.

Please note that the rate for an extra bed includes breakfast.

When booking 5 rooms or more, different policies and additional supplements may apply.Swimming pool: Closed from Mon, Nov 2, 2026 until Fri, Nov 6, 2026
Swimming pool: Closed from Mon, Nov 2, 2026 until Fri, Nov 6, 2026
Spa/wellness center is closed from 2026-11-06 until 2026-11-02
Sauna is closed from 2026-11-06 until 2026-11-02
Fitness center is closed from 2026-11-06 until 2026-11-02
Hot tub/jacuzzi is closed from 2026-11-06 until 2026-11-02

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 8 years old stay for CHF 35 per person per night when using an available extra bed.
    Children from 9 years old to 15 years old stay for CHF 60 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2793 reviews
Cleanliness: 8.91
Service: 9.88
Location: 9.92
Room Quality: 8.87
Amenities: 9.4
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.38
V
Varol • couple • ie
9
Outdoor jakuzi under the snow was such an amazing experience
Pros:

Perfect location and excellent outdoor jakuzi

Cons:

Heating system was a bit inefficient but still ok

2026-03-14 • via Nuitee
S
Sofia • family_with_children • pt
7
Pros:

O SPA

Cons:

O Restaurante

2026-03-13 • via Nuitee
S
Sophie • extended_group • au
10
2026-03-13 • via Nuitee
M
maria goreth • couple • ch
10
Pros:

L'albergo é accogliente, bellissimo, le stanze sono grandi e confortevol, la mia aveva la vista per il matterhorn , la posizione è perfetta, lo staff gentilissimo e la colazione molto gustosa, tutto perfetto

Cons:

niente

2026-03-12 • via Nuitee
A
Alexandre • couple • ch
9
Beaucoup de confort et de romantisme
Pros:

Le personnel les équipements et l'ambiance générale

Cons:

Rien

2026-03-11 • via Nuitee
C
Céline • couple • ch
9
Ein rundum sehr schöner und entspannter Aufenthalt in einem Hotel mit toller Atmosphäre, schönem Spa und ausgezeichnetem
Pros:

Uns hat der Aufenthalt sehr gut gefallen. Das Hotel hat eine wunderbare Atmosphäre. Von der Rezeption über das Restaurant bis zum Zimmer. Unser Zimmer mit Balkon war besonders schön, vor allem mit der herrlichen Nachmittagssonne. Den frühen Abend haben wir im sehr schönen und grosszügigen Spa-Bereich verbracht, der im Zimmerpreis inbegriffen ist. Auch das Frühstücksbuffet war hervorragend und liess keine Wünsche offen.

Cons:

Unsere Nachricht über Booking wurde leider erst nach unserem Aufenthalt beantwortet.

2026-03-10 • via Nuitee
T
Tiffany • solo_traveller • ch
10
Un havre de paix et de détente
Pros:

Tout était parfait

2026-03-10 • via Nuitee
T
Tiffany • couple • ch
10
Un moment de détente magique
Pros:

Tout

2026-03-09 • via Nuitee
A
André • family_with_children • pt
9
Pros:

the Portuguese staff was superb

2026-03-09 • via Nuitee
V
Vladimir • family_with_children • ch
8
2026-03-07 • via Nuitee
M
Monika • couple • ch
10
Top
Pros:

Top

Cons:

Top

2026-03-07 • via Nuitee
X
Xingyuan • solo_traveller • cn
8
Pros:

设施完善，环境舒适

2026-03-07 • via Nuitee
A
a • solo_traveller • gb
10
2026-03-06 • via Nuitee
H
Hana • extended_group • de
9
2026-03-05 • via Nuitee
S
Stephan • couple • ch
9
Pros:

Sehr feines Steak Restaurant.
Gutes Frühstück, schöner Spa

2026-03-03 • via Nuitee
V
Valentina • family_with_children • it
10
Pros:

Camere spaziose e accoglienti, ottima posizione vicino la stazione, ottimi ristoranti all' interno della struttura.

2026-03-03 • via Nuitee
T
Theo • couple • ch
9
2026-03-03 • via Nuitee
A
Aleksandra • couple • pl
8
Pros:

Dobry hotel, z bardzo fajną strefą wellness :)

Cons:

W naszym pokoju (D609) śmierdziało wilgocią, co było dosyć nieprzyjemne. Śniadania oferowane przez obiekt są ubogie.

2026-03-02 • via Nuitee
D
David • extended_group • ca
10
Pros:

Great breakfast and diners, all the staff was always helpful and engaging. Well done!

2026-02-28 • via Nuitee
W
weimin • family_with_children • sg
8
2026-02-27 • via Nuitee