Sterling Inn & Spa

Hotels
9.2 (2963 reviews)
5195 Magdalen Street , Niagara Falls , ca

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Complimentary breakfast
Cons:
Outdated room features
Cleanliness issues noted

Categories

Cleanliness
8.38
Some reviewers mentioned issues with cleanliness in the rooms, particularly the shower glass.
Service
9.85
Many reviews praised the staff for being friendly and helpful.
Location
9.39
The hotel is conveniently located near attractions, which many guests appreciated.
Room Quality
8.34
Some rooms were noted as outdated, although others were spacious and comfortable.
Amenities
9.37
Reviewers enjoyed the breakfast service and the presence of fireplaces.
Value for Money
9.33
Guests found the pricing fair, especially with complimentary breakfast included.
Food and Beverage
9.38
The breakfast received consistent praise for quality and service.
Overall Experience
9.55
Many guests expressed a desire to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:35

Property Description

Luxurious Spa Experience
Indulge in relaxation with our 2-person spa bath or in-shower steam unit in every room.

Gourmet Dining at AG Restaurant
Savor delectable dishes at our on-site restaurant, AG, offering a culinary experience like no other.

Convenient Location
Located less than a mile from the iconic Maid of the Mist Niagara Falls boat tour, Sterling Inn & Spa offers easy access to nearby attractions like Casino Niagara and Marineland.

Experience luxury and convenience at Sterling Inn & Spa. Book your stay now for an unforgettable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 18 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 2963 reviews
Cleanliness: 8.38
Service: 9.85
Location: 9.39
Room Quality: 8.34
Amenities: 9.37
Value for Money: 9.33
Food and Beverage: 9.38
Overall Experience: 9.55
D
Daniel Bellido family_with_children es
10
Pros:

La habitación que me dieron, increíble todo

Cons:

Que a las 8 de la mañana estuvieron haciendo obras en la habitación de al lado. Pero bueno, solo un detalle

2026-04-04 via Nuitee
G
Ginette couple ca
10
Pros:

Le service professionnel du personnel, la beauté et la propreté de la chambre .

2026-04-03 via Nuitee
S
Sean family_with_children ca
7
Cons:

Items were stolen out of my car from their parking lot.

2026-04-02 via Nuitee
M
Malinthea couple us
9
It was great. Very relaxing until morning checkout.
Pros:

Breakfast was pretty good. High protein kept me full for an extended part of the day. Loved the steam shower. The cleanliness and comfort of the facility and our room.

Cons:

Staff was noisy during cleaning time. Last day of visit our visit we were awakened by construction in the unit next door. 8:45am. Called front desk and they were to take care of it. At 10:30 am construction started again. Banging through the walls. In the shower and the wall connecting where our bed was. That made me angry because they had to know we had not checked out because our do not disturb sign was posted on our door.

2026-04-02 via Nuitee
B
Begoña family_with_children ca
10
2026-04-02 via Nuitee
F
Fran family_with_children ca
5
Pros:

The room was large,as was the bathroom.

Cons:

The mattress was horrible. My husband and I kept sliding to the middle. Worst night for sleep. At 4:00 am. I moved to the couch. It was stable but since I have issues with my knees it was a painful night.

2026-04-02 via Nuitee
I
Ioulia family_with_children ca
10
Pros:

Beautiful room. I was upgraded when the staff realized that I celebrated my birthday. I got a very nice room with Jacuzzi.

Cons:

Nothing

2026-04-01 via Nuitee
O
Olga family_with_children ca
1
Pros:

Nothing

Cons:

It was very noisy at night. We had room 222, on the second floor. There was a lot of noise during the night, plus the rain was pounding hard on the roof. We didn't sleep all night, and our wedding anniversary was ruined. I will never book a room at this hotel again.

2026-03-31 via Nuitee
T
Tina solo_traveller us
9
Wonderful stay! Great staff.
Pros:

Rooms were large, steam shower in bathroom was awesome! Location was easy walk to restaurants and falls. Didn’t eat at restaurant but had fabulous cocktail!

Cons:

Paid $18 to park and then realized lot across street charged $5 (off season)

2026-03-30 via Nuitee
K
Karlo couple ca
10
A pleasant 2 night stay we wish could have been longer !
Pros:

The suite was huge !....lots of space...the aroma in the room was pleasant .. not overpowering (chemical) smell like we've experienced in other establishments ! Breakfast was a reasonable balance and enough to keep you satiated till lunch time. Overall we had a good stay and would come back again ( this was our second stay ).

Cons:

Can't really say we found any faults on our stay

2026-03-29 via Nuitee
H
Hussain couple pk
1
Cons:

The policy no where says that you can’t check in if you are under 21. And when you arrive they pop up with the thing that you can’t check in as you aren’t 21 or older which is like ridiculous

2026-03-28 via Nuitee
G
Gerald solo_traveller us
10
2026-03-28 via Nuitee
S
Sahib couple in
10
2026-03-28 via Nuitee
N
Natasha family_with_children gb
10
Pros:

This was a really fantastic hotel. The room was beautiful with a jacuzzi tub. The fireplace in the room and reception was lovely and cosy.

Breakfast in the room was also a nice touch.

The staff were so friendly and helpful.

The location was perfect. A short walk to the falls and nearby bars and restaurants.

I'm really glad we found this hotel.

Cons:

Nothing.

2026-03-27 via Nuitee
M
Michal couple sk
10
2026-03-27 via Nuitee
L
Lorenzo family_with_children it
10
Pros:

The room was very big, the bed big and comfortable, great shower. But the most noteworthy thing was probably the breakfast, delicious and served in your room at the desired time. Highly recommended!

2026-03-26 via Nuitee
C
Chow couple ca
10
Always pleasant.
Pros:

The only hotel I stay

Cons:

Noticed how loud the foot steps of the guests upstairs..next time, I would like a room on the second floor. Thank you

2026-03-26 via Nuitee
K
Kirstin couple ca
10
A wonderful place to stay!
Pros:

It’s a good location, walkable to the falls, restaurants and tourist attractions. The staff were all courteous, helpful and friendly. The jacuzzi tub was incredible and the breakfast delivered to the door was delicious.

Cons:

Parking is expensive at $18.00/day plus tax.

2026-03-25 via Nuitee
G
Giacinto couple ca
10
Peaceful spa stay.
Pros:

Property was clean and staff was wonderful

Cons:

No dislikes

2026-03-25 via Nuitee
L
Laura family_with_children ca
10
2026-03-24 via Nuitee