The Hacienda & Spa

Hotels
9 (179 reviews)
537 South Guadalupe Street , Santa Fe , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Tasty breakfast
Cons:
Outdated facilities
Issues with cleanliness
Poor lighting in rooms

Categories

Cleanliness
7.83
Issues with maintenance and cleanliness were noted, such as broken fixtures and a decaying facility.
Service
9.8
The staff was consistently described as friendly, helpful, and attentive.
Location
9.84
Location was mentioned positively, being walkable to local attractions.
Room Quality
8.29
Room quality was mixed, with mentions of dim lighting and outdated facilities.
Amenities
8.82
Amenities such as the hot tub and shuttle service were well-received, but some needed improvements.
Value for Money
8.78
Value for money was perceived as fair, though some felt the room rates were high.
Food and Beverage
9.33
Breakfast and wine happy hour were described positively, though delivery issues occurred.
Overall Experience
9.3
The overall experience was positive, with memorable moments despite some hotel shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:25

Property Description

Unique Native American Art Decor

Experience a stay like no other at this Santa Fe property, where each guestroom is adorned with beautiful Native American art, creating a truly unique and cultural atmosphere.

Luxurious Amenities and Services

Indulge in the comfort of guestrooms featuring cozy fireplaces, spacious seating areas, and attentive butlers ready to cater to your every need, ensuring a pampering and relaxing stay.

Relaxing Spa and Fine Dining

Unwind at the on-site spa and savor exquisite meals at Amaya Restaurant. After a rejuvenating massage or a delicious dinner, immerse yourself in the charm of historic Santa Fe just waiting to be explored.

Book your unforgettable stay at the Hacienda now and create lasting memories in the heart of Santa Fe!

Important information:

You must show a valid photo ID and a credit card upon check-in. Special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: When booking more than 3 rooms, different policies apply. Please contact the property directly.

The resort fee includes:
- a shuttle service to downtown between 8 am and 10 pm
- shuttle service within a just under 1-mile radius
- Wi-Fi
- full use of the business center
- daily newspapers
- parking on site
- use of the swimming pool and hot tub
- use of the fitness center
- fresh coffee and tea from 7 am to 12 pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-12-31 until 2026-07-08
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 179 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
C
connie • solo_traveller • us
9
charming, friendly, conveniently located, & native american owned
Pros:

friendliness of staff, shuttle service, happy hour, & pleased that it was native american owned!

Cons:

just wished there hadn’t been a fire at the santa fe hotel would have liked a restaurant on property. I wish them well in the repairs.

2026-08-17 • via Nuitee
R
Regina • couple • us
9
A disaster averted by the lovely Katrina!
Pros:

The location was across from many restaurants and stores I frequent when I’m in Santa Fe.

Cons:

I was NOT informed until the day of travel (via text) that the hotel had actually experienced a fire so significant that it made the restaurant and main hotel uninhabitable. Imagine I am boarding a train to Dante on learn this. I panicked. There was no one to call. Finally, I was able to get hold of a lovely woman at the Hacienda part of the hotel, Katrina. We worked out a deal and I didn’t have to make a last-minute hotel change. I’d booked the hotel for its restaurant and location so it was a bummer. I had to manage the situation instead of just enjoying my short vacation so for that, I wasn’t very pleased.

2026-08-13 • via Nuitee
P
Phillippa • couple • gb
9
2026-08-03 • via Nuitee
C
clancy • couple • us
9
Very nice expensive big hotel set super conveniently
Pros:

Nice rooms nice pool area good location

2026-06-19 • via Nuitee
D
Danae • couple • us
9
Enjoyed Santa Fe with our stay at The Hacienda.
Pros:

The staff was kind, engaging and helpful. We enjoyed the delicious breakfasts and the generous happy hours in their upper floor indoor and outdoor setting in the Hacienda building. Although we were not right near the square we walked most places but did utilize the shuttle after dinner a couple of evenings. Quick walk to the farmers market on Saturdays which was a highlight.

Cons:

Nothing

2026-06-17 • via Nuitee
D
Daniel • couple • us
8
2026-06-06 • via Nuitee
A
Amity • solo_traveller • us
4
2026-06-03 • via Nuitee
P
Philip • extended_group • us
10
2026-06-02 • via Nuitee
J
Jack • couple • us
10
2026-05-30 • via Nuitee
K
Kim • couple • us
8
Would recommend to others
Pros:

Breakfast was nice but not exceptional. Room was good sized and nice and clean

2026-05-26 • via Nuitee
T
Timothy • couple • us
8
Overall OK, some disappointment
Pros:

The property is clean, the Hacienda is nicely removed from the main facility.

Cons:

Parking is difficult due to smaller spaces. It left me feeling concern for getting door dents. My vehicle was not damaged, but I have tree sap ALL over a rather expensive vehicle. We received a text the evening before departure asking about our leave plans and then knocking on the door at 8:26am Sunday morning and again at 9:20am to see when we would vacate the room. I found that distasteful for a room costing $750 per night. There was an amazing individual monitoring the Hacienda lounge. She had been with the hotel 15 years, was such a delight to speak with and truly enjoyed working for the organization and helping guests. I believe her name was Alliana. We really enjoyed talking with her as we were both locals and had quite a bit in common.

2026-05-25 • via Nuitee
H
Heidi • couple • us
8
Pros:

Was very easy to get around they had a shuttle that could take you to the plaza, which wasn't far within walking distance

Cons:

The housekeepers they purposely set our alarm for 5 AM on our last day there🤬

2026-05-25 • via Nuitee
E
Erika • solo_traveller • hu
7
2026-05-24 • via Nuitee
M
Michelle • couple • us
8
Great New Mexico feel hotel
Pros:

I liked the friendly service and the size of the room.

Cons:

I did not like the pillows (way too lumpy) and the TV was way too small for comfortable viewing.

2026-05-21 • via Nuitee
D
Daniel • solo_traveller • us
5
Pros:

some of the staff. !!!!!

Cons:

To much to disclose

2026-05-20 • via Nuitee
M
Marcy • couple • us
10
2026-05-14 • via Nuitee
K
K • solo_traveller • us
10
If you’re looking for a romantic spot to stay on Santa Fe then look no further. This is your spot.
Pros:

Beautiful property well taken care of staff was lovely. Walking distance to downtown Santa Fe and right next to the Santa Fe Depot train station.

Cons:

Pool wasn’t opened but very minor we didn’t realize it was still off season.

2026-05-12 • via Nuitee
M
Manette • couple • nl
9
Sfeervol, comfortabel.
Pros:

We verbleven in de Hacienda. De kamers waren comfortabel, sfeervol ingericht. En de haard was heerlijk! Het was nog fris toen we er waren.
De douche is heerlijk. Volle, stevige straal. Heerlijk bed!

2026-05-07 • via Nuitee
D
Darien • solo_traveller • us
10
2026-04-28 • via Nuitee
B
Bryan Douglas • solo_traveller • us
10
Pros:

Friendly service

Cons:

Nothing

2026-04-18 • via Nuitee