Sapphire 2 Ha Long

Hotels
•
Independent
4 (1 reviews)
Bai Chay, 572, Ha Long, Quang Ninh, 200000 , Ha Long , VN
84-987852910

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Facilities

Elevator
Free breakfast
Limo or town car service available
Tours/ticket assistance
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Free self parking
Train station pickup (surcharge)
Beach shuttle (surcharge)
Train station drop-off (surcharge)
See all facilities

Review Highlights

Cons:
Poor service during check-in
Reservation issues with Expedia

Categories

Cleanliness
2
Negative sentiment due to issues with reservation process and lack of staff presence.
Service
6
Service was problematic due to reservation issues.
Location
5
Location implied to be acceptable since they found another hotel near.
Room Quality
4
Room quality could not be assessed due to reservation issues.
Amenities
4
Amenities not mentioned; assumed average.
Value for Money
3
Low value due to issues encountered with booking and payment.
Food and Beverage
4
Food and beverage options not mentioned; assumed average.
Overall Experience
4
Overall experience was negative due to booking problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:49

Property Description

Luxurious Amenities
Indulge in onsite massages or take a refreshing dip in the indoor pool. Complimentary Wi-Fi and gas grills are available for your convenience.

Dining and Services
Enjoy a delicious meal at the hotel's restaurant or grab a quick snack at the coffee shop. Limo service, dry cleaning, and a 24-hour front desk are available for guests.

Convenient Location
Located near popular attractions such as Sun Square and Bai Chay Beach, Sapphire 2 Ha Long offers easy access to the best of Ha Long. Book your stay now and experience luxury by the beach!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

4
Based on 1 reviews
Cleanliness: 2
Service: 6
Location: 5
Room Quality: 4
Amenities: 4
Value for Money: 3
Food and Beverage: 4
Overall Experience: 4
J
Jimmy • family
2
Pros:

We booked this hotel through Expedia. It was odd because we did not receive a confirmation from them before check-in (red flag#1). When we got there after showing them our prepaid reservation, they claimed they did not have it in their system, and they claimed that they had rejected all the reservations booked through Expedia. They said that they would offer me a room for my family to stay for additional money, even after I showed them that it was fully paid through Expedia. After hours and days of back and forth with Expedia, Expedia sent us the refund. And we were lucky, we were able to book a last-minute stay at another hotel. Expedia should do better at vetting hotels like to protect travelers like us. Think twice before coming here. We were there for 5 hours trying to resolve and did not see a single soul checking in.

2025-08-27 • via Nuitee