Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent views
Delicious food
Cons:
Door maintenance issue

Categories

Cleanliness
8.09
Some concerns about maintenance as a door did not close properly.
Service
9.06
Staff were friendly and accommodating, providing a welcoming atmosphere.
Location
9.1
Great location for nature, with beautiful views and access to hiking.
Room Quality
9.05
Rooms are new and well-furnished with excellent beds and amenities.
Amenities
8.58
The pool has excellent views and was well-maintained.
Value for Money
8.54
Good overall value, especially in light of location and service quality.
Food and Beverage
9.09
Breakfast and coffee were exceptional according to reviews.
Overall Experience
8.86
Overall, a very pleasant stay with minor issues that didn't overshadow the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 08:04

Property Description

Mountain Views and Indoor Pool
Step Inn - Kazbegi offers stunning mountain views from each room and provides access to an indoor pool for relaxation and leisure.

Elegant Rooms with Balconies
Experience luxury in every detail with rooms that feature balconies, private bathrooms with free toiletries, and modern amenities like flat-screen TVs and hairdryers.

Ideal Location for Outdoor Enthusiasts
Located in Stepantsminda, guests at Step Inn - Kazbegi can easily indulge in outdoor activities like skiing, making it a perfect choice for adventure seekers.

Book now to experience the perfect blend of luxury and adventure at Step Inn - Kazbegi!

Check-in and check-out hours:

Location

Guest Reviews

8.8
Based on 851 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 9.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 8.86
T
Tako • couple • ge
10
Pros:

The hotel was decent overall. The pool could have used a bit more cleaning, and there were some minor details that needed improvement, but we still had a good stay. Regarding the staff: the woman at reception was initially quite rude when a small issue arose. However, a very lovely girl (I believe her name was Ana) stepped in and resolved the problem immediately. She was very polite and had a great smile. Overall, thanks to the hotel for a nice vacation

2026-02-14 • via Nuitee
S
SAVERIO • couple • it
5
Tutto da rivedere
Pros:

É difficile dire cosa ci sia piaciuto di questa struttura… forse la vista dal giardino, visto che dalla camera invece non si vedeva quasi nulla a causa degli edifici di fronte.

Cons:

Qui invece la lista è lunga.
Iniziamo dal prezzo davvero molto alto a fronte dei servizi pessimi e della qualità della struttura.
Per citare solo alcune delle problematiche riscontrate, la camera era fredda, molto puzzolente di marcio, è piuttosto sporca.
La colazione aveva un costo talmente alto che abbiamo comprato delle cose da mangiare in camera, peccato che il frigorifero non funzionasse. Abbiamo chiamato lo staff, che ha risposto inizialmente che qualcuno sarebbe subito arrivato. Nessuno si è mai presentato. Nessuno ha mai più risposto né al telefono né via Booking, salvo mandare un messaggio automatico di scuse quando ormai eravamo ripartiti il giorno dopo. La metà delle lampade era rotta. Ci siamo trascinati dietro un calorifero elettrico per passare la notte. I piumoni del letto erano minuscoli. Negli armadi c’erano resti di ospiti precedenti. Non c’erano coperte in più… imbarazzante!

2026-02-14 • via Nuitee
A
Ana • extended_group • at
7
Pros:

The location is great.

Cons:

The spa area- Sauna is extra charge, which was not clear for me while booking

2026-02-14 • via Nuitee
L
Lika • solo_traveller • ge
8
2026-02-12 • via Nuitee
Z
Zurab • solo_traveller • ge
10
2026-02-11 • via Nuitee
T
Tsotne • extended_group • ge
10
2026-02-10 • via Nuitee
M
Mesx • solo_traveller • us
3
2026-02-10 • via Nuitee
P
Paulina • couple • pl
10
Pros:

Very beautiful view and clean, big room.

2026-02-09 • via Nuitee
G
Giorgi • couple • ge
10
2026-02-09 • via Nuitee
I
irakli • couple • ge
10
2026-02-08 • via Nuitee
A
Ahmad • extended_group • il
10
2026-01-31 • via Nuitee
T
Tekla • couple • ge
9
2026-01-30 • via Nuitee
V
VOLHA • extended_group • by
6
2026-01-30 • via Nuitee
Елена • family_with_children • by
10
Pros:

Впечатляющий вид из номера! В отеле было комфортно. Аккуратный удобный номер. Теплый и чистый бассейн.

Cons:

Немного подтекала вода в туалете.

2026-01-29 • via Nuitee
T
Travel 4 Life • solo_traveller • mt
10
Short visit Solo traveller
Pros:

The view is amazing. Room was cosy and spacious.

Cons:

Nothing

2026-01-23 • via Nuitee
B
Baloglan • family_with_children • ru
1
Мы в отеле были единственные гости, не удивительно
Pros:

Ничего, персонал абсолютно некомпетентный
Максимум из хорошего официант поиграл и немного успокоил нашего ребенка

Cons:

Отказались убирать хинкали из счета, они были магазинные и невкусные мы их даже есть не стали, но оплатили.
Спросил у в ресторане с чем кекс, мне ответили что он ванильный, я спросил точно не шоколадный, мне ответил и что ванильный.
В итоге принесли шоколадный))))
Спросил есть ли черный чай, мне сказали нет. Затем сказали что есть и принесли мне чайник чефира и 3 чашки. Чайник рассчитан на 2 чашки, пришлось самому идти и просить долить кипяток.

Мне сказали что могу приехать к 9 утра, мол разберемся, в итоге я приехал в 11 30 и на ресепшене никто не было, парень из ресторана сказал что нужно ждать 16 00)) хорошо что я не приехал к 9 утра)
Заселились в итоге 14 00.

2026-01-23 • via Nuitee
Z
Zsóka • couple • hu
10
2026-01-22 • via Nuitee
M
Mariamm • couple • ge
8
2026-01-21 • via Nuitee
Y
yasser • extended_group • sa
3
تصميم و موقع جميل و موظفه استقبال الي شعرها احمر اسلوبها خايس
Pros:

اعجبني التصميم بس

Cons:

الي ما عجبني انه مافي مكيف حتى لو المكان او المنطقه بارده لابد انه يكون فيه مكيف في ناس ما يبون يفتحون الدرايش عشان ما تدخل الحشرات و ثاني شي الموظفه الي شعرها احمر اسلوبها خايس و كانها مغصوبه تستقبلنا و يوم طلبنا اكثر من بطاقه للغرفه عصبت و قالت تدفع 10 دولار ب شكل عام اسلوبها خايس و مافي اي ترحيب او تقدير و تتكلم من طرف خشمها

2026-01-19 • via Nuitee
G
Gal • couple • il
8
סהכ חוויה ממש ממש טובה
Pros:

החדרים נקיים ומקסימים, הבריכה למטה חמה וזה כיף מאוד!!! אחרי יום בטיול להגיע
המסעדה לא רעה
נוף יפה

Cons:

אין מזגן והחדר צובר חום, אז בחודשי הקיץ בעיה .
אוקטובר נעים אז החדר מתקרר שפותחים דלת
הסאונה עולה כסף
והדלפק לא עובד בלילה ובבוקר מוקדם

2026-01-19 • via Nuitee