Towers Hotel & Spa

Hotels
7.9 (1536 reviews)
Jersey Marine, Swansea Bay , Swansea , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Good location and amenities
Cons:
Poor food quality
Dated facilities and cleanliness issues

Categories

Cleanliness
7.4
Some rooms were clean but the property is described as dated and shabby.
Service
9.4
Mostly friendly and helpful staff, although some were rude.
Location
8.9
Convenient location for attending Swansea university.
Room Quality
7.4
Rooms were clean but very dated and not comfortable.
Amenities
8.4
Pool and sauna were appreciated but some areas were dated.
Value for Money
7.4
Many felt it was overpriced for the quality of accommodation.
Food and Beverage
6.4
Food was described as tasteless with some complaints about breakfast quality.
Overall Experience
7.9
A mix of good and disappointing experiences lead to moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:47

Property Description

Luxurious Spa and Leisure Facilities
Indulge in relaxation with a sauna, steam room, and spa bath. Enjoy massages and beauty treatments in our luxurious spa.

Dining Excellence
Savor a blend of modern European and traditional Welsh cuisine at our excellent restaurant and bar. Start your day right with a full Welsh breakfast.

Convenient Location
Just a short drive from Swansea city centre and close to the stunning beaches of the Gower Peninsula. Easy access from junction 42 of the M4 motorway.

Book your stay at Towers Hotel for a perfect blend of comfort, convenience, and luxury.

Important information:

Due to treatments taking place around the pool area, children are unable to use the recreational facilities between 11am and 4pm. The hotel operates a flexible approach to this policy.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1536 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 7.9
C
Ceriann • couple • gb
2
2026-06-06 • via Nuitee
T
Tim • solo_traveller • gb
9
2026-06-05 • via Nuitee
P
paul • extended_group • gb
10
Very enjoyable pool was brilliant and food too
Pros:

Very easy to get to great facilities great staff

Cons:

Nothing

2026-06-03 • via Nuitee
J
Jane • couple • gb
10
2026-06-03 • via Nuitee
J
john • extended_group • gb
9
Pros:

the hotel is in an excellent location, and the rooms were very clean and tidy, the spa facilities were first class and very well organised. we had an evening meal which was great and the breakfast in the morning was super, would highly recommend.

Cons:

nothing really was a great place with no complaints from us.

2026-06-01 • via Nuitee
M
Melissa • couple • gb
10
Amazing
Pros:

We was very happy with our stay, the hotel was beautiful and the staff were amazing, will defentily be returning

2026-06-01 • via Nuitee
J
Jeremy • family_with_children • gb
10
Great location for visiting Bay Campus and Swansea, with swimming pool and spa facilities.
Pros:

Excellent staff - really friendly and helpful. We had a really good swim in the pool and used the sauna. The bar was also nice outside in the hot weather. Really good breakfast - my children enjoyed the food. It was also nice to invite my son as a non-resident guest for breakfast.

Cons:

One of my daughters didn't have such a comfortable mattress in their twin room - it was thinner than her sister's. She still managed to sleep well, though.

2026-05-31 • via Nuitee
C
Clare • extended_group • gb
10
We had a relaxing friendly stay!
Pros:

Lovely hotel, clean, breakfast was great. Pool and jacuzzi… friendly helpful staff. Great location

2026-05-31 • via Nuitee
S
Stephen • couple • gb
10
2026-05-30 • via Nuitee
S
Simas • couple • gb
9
Great!
Pros:

Most quiet spa i ever seen.
Waterfalls and amazing beaches 20min drive any direction.
Great staff, everyone friendly, and tasty breakfast :)
Very comfy beds:)

Cons:

Internet almost not existent, and no signal on the phone either. If you work online, big problem:)
Wifi given disconnects every 2min, and they collect data too…

2026-05-30 • via Nuitee
M
Michelle • couple • us
6
We felt the staff was stressed and enjoyed the surroundings, flowers, dinner and spa.
Pros:

Spa
Room

Cons:

Most of the Staff was very tense. Felt like they were all in a fearful state- of pressure and many rules. Somehow felt scolded.

Some staff were even unfriendly. Harsh.

A set time for meals - when I prefer flexibility on holiday.
Lots of rules: no ice allowed- only with a $5 fee because of the ‘no external wine’ rule. I wanted ice for my medication but no one asks- they just charge.

Spa on Saturday was closed from 11am-3pm. This is the main reason for coming.

WiFi was choppy.

Hotel needs lots of maintenance.

2026-05-30 • via Nuitee
P
Paulina • couple • gb
9
Pros:

Breakfast was good, especially croissants , nice and relaxing atmosphere.

2026-05-29 • via Nuitee
C
Christian • family_with_children • gb
7
Good and relaxing stay. Good value for money, but be careful about pool opening times (especially if you want to stay he
Pros:

Rooms were very clean and big.
Good location and overall setup.

Cons:

We booked two rooms and they gave us rooms in different buildings far away from each other. (At first - we managed to get them changed later, but only after multiple rounds of begging and complaining).

The pool area is only accessible during g certain hours that are not reserved for “day spa guests”.
Kids are allowed, but times are even more restrictive for them. That was a pity as none of this was mentioned in the description on booking.com and it was one of the main reasons for us to book…

2026-05-29 • via Nuitee
N
Nicola • couple • gb
1
Don’t think I’ll stay there again. Would have preferred a buffet style breakfast.
Pros:

Lovely staff, very clean great location.

Cons:

Couldn’t sleep because the bed was extremely uncomfortable. Room had No fridge.

2026-05-28 • via Nuitee
S
simon • couple • gb
8
Good for an overnight stay
Pros:

Good to have use of spa facilities. Very pleasant staff. Plenty of on site parking. Accommodation and food represented good value for money.

2026-05-28 • via Nuitee
R
Roman • solo_traveller • ie
9
Pros:

Staff are incredibly friendly

2026-05-27 • via Nuitee
N
Nadia • solo_traveller • gb
8
Pros:

Clean, comfortable

Cons:

A little old fashioned. Steam room not working

2026-05-27 • via Nuitee
R
Richard • couple • gb
10
Lovely hotel good value for money
Pros:

Lovely place and clean food was excellent will be back

2026-05-27 • via Nuitee
R
rees • solo_traveller • gb
9
2026-05-27 • via Nuitee
T
Turner • couple • gb
9
Very good
Pros:

Breakfast excellent

Cons:

Shame there was no steam room

2026-05-27 • via Nuitee