Towers Hotel & Spa

Hotels
7.9 (1683 reviews)
Jersey Marine, Swansea Bay , Swansea , GB

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Good location and amenities
Cons:
Poor food quality
Dated facilities and cleanliness issues

Categories

Cleanliness
7.4
Some rooms were clean but the property is described as dated and shabby.
Service
9.4
Mostly friendly and helpful staff, although some were rude.
Location
8.9
Convenient location for attending Swansea university.
Room Quality
7.4
Rooms were clean but very dated and not comfortable.
Amenities
8.4
Pool and sauna were appreciated but some areas were dated.
Value for Money
7.4
Many felt it was overpriced for the quality of accommodation.
Food and Beverage
6.4
Food was described as tasteless with some complaints about breakfast quality.
Overall Experience
7.9
A mix of good and disappointing experiences lead to moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:47

Property Description

Luxurious Spa and Leisure Facilities
Indulge in relaxation with a sauna, steam room, and spa bath. Enjoy massages and beauty treatments in our luxurious spa.

Dining Excellence
Savor a blend of modern European and traditional Welsh cuisine at our excellent restaurant and bar. Start your day right with a full Welsh breakfast.

Convenient Location
Just a short drive from Swansea city centre and close to the stunning beaches of the Gower Peninsula. Easy access from junction 42 of the M4 motorway.

Book your stay at Towers Hotel for a perfect blend of comfort, convenience, and luxury.

Important information:

Due to treatments taking place around the pool area, children are unable to use the recreational facilities between 11am and 4pm. The hotel operates a flexible approach to this policy.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1683 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 7.9
T
Terry • couple • gb
9
2026-10-17 • via Nuitee
R
Rob • solo_traveller • nl
8
2026-10-15 • via Nuitee
D
Don • couple • gb
5
Should and could be better. Needs money spending on it.
Pros:

Friendly staff and parking good.

Cons:

Dirty carpet on third floor landing, restaurant in need of deep clean and investment. Bathroom needs maintenance and fixing. Smells musty.

2026-10-15 • via Nuitee
S
Shaun • couple • gb
7
Good
Pros:

The food in the restaurant was and is always good. Room size was good. Pool was good

Cons:

Pillows in the room weren't very good at all. Gave us a headache sleeping at night. Also the tv in the room and sky box were ancient, no smart tv, no sockets beside the bed, shower wasn't the best

2026-10-14 • via Nuitee
A
Andy • couple • gb
8
Pros:

The pool. Parking. Clean and easily accessible.
The pool was great

Cons:

No Sauna. No steam room. One of the beds was a little uncomfortable.

2026-10-14 • via Nuitee
M
Mohammed • couple • gb
9
Great hotel
Pros:

Location and customer service was exceptional

2026-10-14 • via Nuitee
S
Siobhan • solo_traveller • gb
8
One night stay
Pros:

Comfortable bed and great breakfast. Access to leisure facilities. Free parking. Not far from central Swansea.

Cons:

A little tired e.g. bathroom shower temperature control loose and the a little mould or black bits on shower hose. Woodwork a little worn.

2026-10-12 • via Nuitee
J
john • couple • gb
8
Pros:

Breakfast was great hot lots different food to choose from,spa pool to deep for young kids went down at 4pm for swim no one at towel station had to go get room towels instead nothing explained.

Cons:

Bit out dated needs revamp

2026-10-12 • via Nuitee
G
Garry • couple • gb
5
Disappointing
Pros:

pool was nice

Cons:

Beds were very uncomfortable, room was very noisy, especially the plumbing and noise from other rooms.
Breakfast was disappointing like going back to the 1970's

2026-10-12 • via Nuitee
C
Carol • solo_traveller • gb
10
Pros:

Staff were very helpful and polite

Cons:

There was nothing, staff go above and beyond

2026-10-11 • via Nuitee
G
Görgényi • family_with_children • gb
6
Pros:

Location wes perfect, spa facilities was very good and planty of parking with ev charcging ponits

Cons:

the hotel a bit dated, needs a refurb

2026-10-11 • via Nuitee
A
Alastair • solo_traveller • gb
10
2026-10-11 • via Nuitee
J
Joanna • solo_traveller • gb
10
2026-10-11 • via Nuitee
H
hannah • solo_traveller • gb
9
2026-10-10 • via Nuitee
S
Sue • couple • gb
8
2026-10-09 • via Nuitee
N
Nia • couple • gb
10
2026-10-08 • via Nuitee
R
Rachel Cale Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿 • solo_traveller • gb
6
Pros:

I enjoyed the pool, the bed was comfy. Breakfast was nice too. The staff at breakfast were lovely.

Cons:

I didn't like the receptionist who was on when I arrived not sure if she was south African or another nationality. I said I wanted to get checked in to get in & use the pool. She questioned if I had paid I said yes. She was quite abrupt, but I was stating I booked it last minute & wanted to use the pool before it shut at 9pm. She gave me a room which hadn't been used much the bathroom was shoddy & dusty too.

2026-10-08 • via Nuitee
L
Lewis • solo_traveller • gb
8
This was the 2nd time I’ve stayed there and I’m not sure there will be a 3rd.
Pros:

It’s a good location and seems to have plenty of amenities. I didn’t use the spa but it was available.

Cons:

There’s a sky box in the room to watch TV but it had very poor signal and the handful of channels that worked were random ones.
There’s no plug socket near the bed so had to charge my phone on the other side of the room. Also meant when my alarm went off no doubt it woke next door up as well.

2026-10-08 • via Nuitee
S
Steven • solo_traveller • gb
10
Pros:

Fantastic hotel, great pool and great breakfast

Cons:

Steam sauna wasn't working

2026-10-07 • via Nuitee
C
Claire • solo_traveller • gb
9
Excellent getaway
Pros:

The staff were very friendly and helpful. The beds were really comfortable with nice firm mattresses and there were extra pillows in the cupboard if you needed them. An excellent shower in the bathroom with lots of space to easily move around inside. A good selection of teas and coffees in the room. The breakfast was good with a decent selection of items for the self serve continental which included croissants, toast, fresh fruit salad, yoghurt (lots of flavours), grapefruit, watermelon. For drinks there were fruit juices, water, milk and tea and coffee. This is followed by a cooked breakfast with all the usual goodies bacon, sausage, mushrooms, tomato, beans and a choice of poached, fried or scrambled eggs all with a side of toast. They offer vegetarian options too.

We thoroughly enjoyed our 2 night break there and would happily recommend.

Cons:

Would have been nice to have plug sockets on both sides of the bed. The room we had only had them on 1 side. The bathroom door in our room was a tiny bit stiff and needed a firm push to fully close but it was a very minor issue. The only other thing I would mention is the tea and coffee served with breakfast could have been hotter but I appreciate that when it's self serve you are limited to how you can keep the drinks hot. Again a very minor issue.

2026-10-07 • via Nuitee