Towers Hotel & Spa

Hotels
7.9 (1683 reviews)
Jersey Marine, Swansea Bay , Swansea , GB

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Good location and amenities
Cons:
Poor food quality
Dated facilities and cleanliness issues

Categories

Cleanliness
7.4
Some rooms were clean but the property is described as dated and shabby.
Service
9.4
Mostly friendly and helpful staff, although some were rude.
Location
8.9
Convenient location for attending Swansea university.
Room Quality
7.4
Rooms were clean but very dated and not comfortable.
Amenities
8.4
Pool and sauna were appreciated but some areas were dated.
Value for Money
7.4
Many felt it was overpriced for the quality of accommodation.
Food and Beverage
6.4
Food was described as tasteless with some complaints about breakfast quality.
Overall Experience
7.9
A mix of good and disappointing experiences lead to moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:47

Property Description

Luxurious Spa and Leisure Facilities
Indulge in relaxation with a sauna, steam room, and spa bath. Enjoy massages and beauty treatments in our luxurious spa.

Dining Excellence
Savor a blend of modern European and traditional Welsh cuisine at our excellent restaurant and bar. Start your day right with a full Welsh breakfast.

Convenient Location
Just a short drive from Swansea city centre and close to the stunning beaches of the Gower Peninsula. Easy access from junction 42 of the M4 motorway.

Book your stay at Towers Hotel for a perfect blend of comfort, convenience, and luxury.

Important information:

Due to treatments taking place around the pool area, children are unable to use the recreational facilities between 11am and 4pm. The hotel operates a flexible approach to this policy.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1683 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 7.9
Y
Yasinthan • couple • gb
8
2026-09-19 • via Nuitee
J
jamie • solo_traveller • gb
10
Delightful, friendly hotel with a great vibe.
Pros:

I loved the vibe of this hotel. All the staff were so friendly and made you feel very welcome. The pool and sauna were very clean, as was the room. Just seems like a really well-run place. Evening food very reasonable too and good breakfast.

Cons:

Nothing

2026-09-18 • via Nuitee
Y
Yvonne • solo_traveller • gb
8
Very good stay had a good swim staff lovely
Pros:

Location near Swansea city

Cons:

Granola I picked for breakfast did contain peanuts there was no notice of this on the glass jar that they may contain nuts

2026-09-18 • via Nuitee
M
Maria • solo_traveller • ie
5
Pros:

Brought my partner he was shocked by service and how dirty and dingy the whole place was

Cons:

Cold hot tub, dirty carpets, so many staff yet no real service. Cold stewed coffee for breakfast. Very disappointed. Bar is so dismal and although cocktail was delicious I didn't want to stay there a minute longer than necessary .

2026-09-17 • via Nuitee
F
Francis • solo_traveller • gb
8
2026-09-17 • via Nuitee
M
Michael John • solo_traveller • nl
8
Pros:

Could not have asked for better, staff and service were outstanding

2026-09-15 • via Nuitee
J
Jones • solo_traveller • gb
10
Pros:

Everyone was absolutely lovely. The food is out of this world.

Cons:

Nothing

2026-09-15 • via Nuitee
M
Michele • solo_traveller • gb
9
Friendly,attentive staff. Good selection of meals for dinner. Great selection of fresh vegetables . Wonderful selection
Pros:

Large double room
Great pool and spa
Easily accessible to the town

2026-09-15 • via Nuitee
T
Teresa • solo_traveller • gb
5
Overpriced dirty carpets
Pros:

Food good for our evening meal but breakfast disappointing and luke warm. Poached eggs were unedible bullets.
Staff were lovely.

Cons:

Breakfast...took two attempts at poached eggs and they arrived after I finished. Toast had to be done twice and cheap bread clearly used.
The worst was the state of the carpets. Awful.
Considering I paid £127 a night, very overpriced and needs a big facelift with deep cleaning.
I wouldn't stay again unless it was £80 a night.
Bathroom door wouldn't shut. Mirror in the bathroom needs replacing and nowhere in the shower to put toiletries.

2026-09-14 • via Nuitee
T
Thomas • couple • gb
7
2026-09-14 • via Nuitee
K
Kerry • couple • gb
7
2026-09-14 • via Nuitee
N
Neil • solo_traveller • gb
8
2026-09-14 • via Nuitee
F
Felicity • family_with_children • gb
4
Pros:

Not very good found it greasy and cold and toast was not toasted that also was cold was Mitch better years ago when you could help your self to brackfast

Cons:

Our room was 14 a room with disabled facilities witch was very small bath not good also was working up very early by the noise of hour keeping out side in corridor it was very annoying brochures it clearly was too early to be cleaning the rooms and I think the receptionist at the desk knew it would be noisy because she turned into a colleague and asked should she put us in a deferent room that would be Mitch nicer but continued to put us in 14 we have stayed with your self for a number of years and enjoyed it but last few times as not been good going down hill to wot it use to be the rooms could do with a little make over

2026-09-14 • via Nuitee
M
Marc • couple • gb
10
A great base if you’re exploring Swansea, Gower and the Neath valleys
Pros:

Plenty of parking spaces on arrival. A warm welcome at reception. Our room was clean and spacious. The bed was very comfortable. The bar and restaurant area were well furnished and decorated. Arrive was again excellent. Food was lovely. We visited the Spa and pool which was also clean and had good facilities

2026-09-13 • via Nuitee
J
Jeff • solo_traveller • gb
9
Highly recommended
Pros:

The hotel room was excellent, very convenient location for computing into swansea
The spa was great. My regret was break was cut short due to illness we will be returning

Cons:

Prefer a bigger bar area but still enjoyable excellent staff.
Restaurant and food was fantastic

2026-09-13 • via Nuitee
I
Ian • couple • gb
9
2026-09-13 • via Nuitee
S
sarah • solo_traveller • gb
9
Pros:

Pool/Spa also food was lovely

Cons:

Slow service for food had to ask at the bar to take our order. There was a wedding there so was busy.

2026-09-12 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-09-12 • via Nuitee
A
Andrea • couple • gb
10
Clean comfy room only problem the steam room wasn’t available
Pros:

Very nice

Cons:

It was lovely

2026-09-12 • via Nuitee
A
Angela • solo_traveller • gb
9
2026-09-11 • via Nuitee