Towers Hotel & Spa

Hotels
7.9 (1683 reviews)
Jersey Marine, Swansea Bay , Swansea , gb

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and welcoming staff
Good location and amenities
Cons:
Poor food quality
Dated facilities and cleanliness issues

Categories

Cleanliness
7.4
Some rooms were clean but the property is described as dated and shabby.
Service
9.4
Mostly friendly and helpful staff, although some were rude.
Location
8.9
Convenient location for attending Swansea university.
Room Quality
7.4
Rooms were clean but very dated and not comfortable.
Amenities
8.4
Pool and sauna were appreciated but some areas were dated.
Value for Money
7.4
Many felt it was overpriced for the quality of accommodation.
Food and Beverage
6.4
Food was described as tasteless with some complaints about breakfast quality.
Overall Experience
7.9
A mix of good and disappointing experiences lead to moderate overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:47

Property Description

Luxurious Spa and Leisure Facilities
Indulge in relaxation with a sauna, steam room, and spa bath. Enjoy massages and beauty treatments in our luxurious spa.

Dining Excellence
Savor a blend of modern European and traditional Welsh cuisine at our excellent restaurant and bar. Start your day right with a full Welsh breakfast.

Convenient Location
Just a short drive from Swansea city centre and close to the stunning beaches of the Gower Peninsula. Easy access from junction 42 of the M4 motorway.

Book your stay at Towers Hotel for a perfect blend of comfort, convenience, and luxury.

Important information:

Due to treatments taking place around the pool area, children are unable to use the recreational facilities between 11am and 4pm. The hotel operates a flexible approach to this policy.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1683 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 7.9
K
Krystal solo_traveller gb
7
A bit disappointed 😞
Pros:

Restaurant food was really nice, staff very friendly.
Room was clean.

Cons:

Pool water was cold, not enough loungers there for everyone who was there at the time.
Robes + slippers should be provided for anyone who has spa sessions not just for treatments.
Also place needs a bit of updating.

2026-08-29 via Nuitee
M
Martin family_with_children gb
10
Had a lovely stay and look forward to coming back
Pros:

Was nice and clean my wife and daughter loves the pool breakfast was lovely and the staff couldn't be more helpful or friendly

2026-08-29 via Nuitee
L
Lucy solo_traveller gb
7
As expected.
Pros:

Friendly staff. We had a room in the annex part of the hotel. Room was a good size but is showing signs of age now.
Pool area was clean and nice to use.
Evening meal was very nice, ate from the set menu.
Breakfast felt disorganised.

Cons:

The way breakfast was served.
Continental was buffet style. Cooked was served to you canteen style, which was ok except if you wanted toast or poached egg on your breakfast then tbese were cooked to order. Meaning my partners breakfast arrived a good 10-15 mins after i'd sat down with mine. Not the best .

2026-08-29 via Nuitee
I
Ian694 solo_traveller gb
9
Pros:

Spacious rooms with air con, clean, good breakfast, excellent spa/pool, ample free parking.

Cons:

Rooms a little dated snd a fridge would be good. Wifi pretty terrible.

2026-08-28 via Nuitee
S
STEVEN couple gb
9
Friendly, clean and good facilities.. Food was good and prices for restaurant were good.
Pros:

Friendly, clean and good facilities.. Food was good and prices for restaurant were good for the quality of the food.

2026-08-28 via Nuitee
T
Tammy extended_group gb
8
Friendly welcoming spa facilities free parking
Pros:

Very welcoming staff friendly
Room was lovely bed very comfortable nice bath open patio doors in the room
Breakfast was very nice too

Cons:

Everything to be fair

2026-08-28 via Nuitee
S
sanjiv solo_traveller gb
1
Pros:

The view

Cons:

The place is run down with tired facilities

2026-08-27 via Nuitee
J
Julie couple gb
6
Great leisure club, easy access from M4, though rooms tired.
Pros:

Lovely well maintained pool area, sauna and sunbeds.
Easy access from M4. Friendly staff. Air con n rooms.

Cons:

Room was tired and dated, floor not hoovered before arrival (we didn’t arrive till 10pm on a Sunday and had pre-booked months earlier, so no excuses). Cleaning in corners of en-suite and bedroom not thorough; maintenance of room/bathroom not upto date, bathroom fan making loud noise (needed replacement). Disappointing considering we paid £234 for two nights in a twin. Ground floor room allocated with patio door, wasn’t told beforehand and would not have chosen ground as patio door as a window so couldn’t leave open for air re. security and no privacy. Breakfast offered a reasonable, but old fashioned selection and was strangely laid out in the bar - lots of staff on, but ridiculous procedures, eg, wait 10 min for poached egg and hot had to be served but wasn’t fresh cooked, whereas rest self service.

2026-08-27 via Nuitee
B
Becky couple gb
9
Overall, it was a really enjoyable and relaxing stay, and we’d happily come back again.
Pros:

We really enjoyed our stay at Towers and Spa. Our room was lovely , clean, comfortable and really spacious. The food was excellent, both in the evening and at breakfast, and we were really pleased with the great choice of gluten-free options on the menu. We also loved spending time in the swimming pool. The hotel staff were all very friendly and helpful.

Cons:

We honestly were very happy with our stay but if we had to mention anything to improve we would have loved to have a small fridge in the room and skimmed milk! The room doors also slam quite loudly if not held, which can be annoying for other guests, and we didn’t realise you need a £1 coin for the swimming pool lockers.

2026-08-27 via Nuitee
M
MICHAEL solo_traveller gb
10
A Nice time
Pros:

I liked everything about our stay. It was my Birthday and I enjoyed all the Hotels facillities

Cons:

There was nothing I did not like. I will stay at this Hotel again

2026-08-26 via Nuitee
K
Katy couple gb
8
Enjoyable
Pros:

Fabulous facilities

2026-08-26 via Nuitee
M
March solo_traveller gb
10
Great stay will come back
Pros:

Easy to find , clean , comfortable, easy acfess to things like air con, great food choices throughout the day , great views , friendly staff

Cons:

Shower head could be improved
Other than that there wasnt anything else I didnt like

2026-08-25 via Nuitee
K
Kawsar family_with_children gb
10
Clean and comfy rooms with friendly staff and great breakfast
Pros:

The hotel facilities and the extremely helpful staff is the reason for really liking this hotel

Cons:

It is school holidays and they put a restriction on the swimming pool usage for children. They don't allow children to enjoy the swimming pool after 7pm and some of the staff wait there until you leave. Had I known this before hand maybe we would have looked into a different hotel. But overall it was a good stay

2026-08-25 via Nuitee
S
scoobysnow solo_traveller gb
7
2026-08-25 via Nuitee
K
Kelly solo_traveller gb
10
2026-08-25 via Nuitee
A
Aisha solo_traveller gb
10
Great hotel
Pros:

The spa facilities were great wish the steam room was working but none the less all else were great part of our stay. The hotel offers plenty of parking and the staff were kind and welcoming. The room was nicely serviced too. Staff here work super hard and efficiently which makes all the difference to wanting to come back again.

Cons:

Steam room was not working.
Thats all I could think of all else good.

2026-08-24 via Nuitee
E
Evans family_with_children gb
8
lovely stay we will be back
2026-08-24 via Nuitee
J
Jeff couple gb
10
Really enjoyed and will book again
Pros:

Excellent breakfast and a good variety

Cons:

We had an evening ( not included in the booking ) and the parsnips and stuffed balls were rock hard and inedible.

2026-08-24 via Nuitee
D
Diane couple gb
10
Comfortable, lovely friendly staff, everything is great! Breakfast was delicious, and great for vegetarians!
Pros:

Great location, close to M4, not far from town centre. Spa area is lovely

Cons:

Nothing

2026-08-24 via Nuitee
H
Hart-Davies couple gb
5
Average
Pros:

Breakfast was quite good 7/10.
Rooms were decent 7/10 (little outdated/bare)

Area looked a bit run down. Dead plants, overgrown. Scruffy looking. Definitely needs a touch up.

Cons:

Very average - outdated, spa was average (steam room didn’t work)

They are still hanging on to their “best Spa award 2013” which was quite funny. Closer to the 90s than present.

Paid £122 for the night. £60 max.

2026-08-23 via Nuitee