Waldhotel by Bürgenstock

Hotels
9.3 (623 reviews)
Bürgenstock , Bürgenstock , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outstanding Staff
Beautiful Location
Excellent Room Quality
Cons:
High Prices
Service Delays
Cleanliness Issues

Categories

Cleanliness
8.7
Mention of issues with room cleanliness, particularly during the day and in some reviews.
Service
9.9
Staff were repeatedly praised as friendly and helpful, providing excellent service.
Location
9.7
The hotel's location received positive remarks for its stunning views and accessibility.
Room Quality
9.7
Rooms were described as comfortable and well-designed, although some had issues.
Amenities
9.5
Amenities such as the spa and dining options received high praise, despite some service delays.
Value for Money
8.2
Several reviews noted high prices relative to service and amenities.
Food and Beverage
8.7
Food quality received mixed reviews, with some standout dining experiences, but also negative comments.
Overall Experience
10
Overall experiences were largely positive, with many reviewers indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:50

Property Description

Luxurious Mountain Retreat

Wellness and Dining Experience
Indulge in healthy cuisine at Verbena Restaurant & Bar, offering locally sourced, refined sugar-free dishes. Enjoy the Waldhotel Spa and unwind in rooms with private balconies and relaxation areas.

Medical Excellence and Leisure Activities
Benefit from 24-hour medical facilities with fully equipped personnel. Engage in outdoor activities like tennis, golf, mountain biking, and hiking. Explore the Hammetschwand lift and enjoy free access to transportation services.

Unparalleled Comfort and Convenience
Experience a blend of luxury and relaxation with free WiFi, in-room coffee & tea facilities, and minibar drinks. Access the Waldhotel Spa and enjoy a seamless stay with top-notch amenities.

Book now for an unforgettable stay at Waldhotel Health & Medical Excellence!

Important information:

Please note that dinner includes a 3 course chef choice / set menu at the Verbena Restaurant only. Reservation is required.

Children under the age of 16 are not permitted to access the Waldhotel Spa.

When booking rooms for 5 or more nights different policies and conditions apply.

Spa and pool access for children is limited to some hours in the day

Resort activities and offerings are subject to Seasonality.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for CHF 60 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for CHF 180 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 225 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 623 reviews
Cleanliness: 8.7
Service: 9.9
Location: 9.7
Room Quality: 9.7
Amenities: 9.5
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 10
W
Wojciech • couple • mt
5
Not value for money
Pros:

Good hotel

Cons:

Poor cleaning service. On last day of our stay we've left with a little of toilet paper. There was no backup roll so we ran out of it soon. Same with other items, like not adding espresso pods or adding wrong types, given earlier request. Breakfast poor: no seeds, no ingredients for salads, etc.

2026-07-13 • via Nuitee
C
Celine • couple • hk
10
2026-07-12 • via Nuitee
F
Florencia • family_with_children • ar
10
Todo perfecto!
Pros:

Todo

Cons:

Nada

2026-07-12 • via Nuitee
R
Roggo • couple • ch
10
Es waren waren wunderbare Tage und ich konnte es genissen.
Pros:

Keine Leute im Spa, Früchte und Getränke im Spa, Schönes Zimmer, tolle Umgebung, Wasser für die Reise

Cons:

Manchmal sind Mitarbeiter etwas zu zuvorkommend, für meinen Geschmack

2026-07-08 • via Nuitee
C
Chingying • family_with_children • tw
10
2026-07-08 • via Nuitee
A
ABDULRAHMAN • couple • sa
10
Pros:

الفطور والاجواء والاطلاله وجميع المرافق اللي بجانبها

2026-07-07 • via Nuitee
A
Abdullah • solo_traveller • sa
1
2026-07-01 • via Nuitee
M
Michael • couple • de
9
Super
Pros:

Alles

2026-06-29 • via Nuitee
S
Simon • couple • ch
7
2026-06-28 • via Nuitee
C
Christian • couple • de
10
2026-06-27 • via Nuitee
Y
yasmin • couple • sa
8
2026-06-20 • via Nuitee
M
Michael • couple • at
10
2026-06-19 • via Nuitee
C
Chaim • solo_traveller • ch
10
2026-06-17 • via Nuitee
P
Peter • couple • be
10
2026-06-14 • via Nuitee
O
ohad • couple • il
10
חוויה מטורפת
Pros:

אהבנו את המקום את הצוות השירות והאוכל

2026-06-14 • via Nuitee
S
Sarah • family_with_children • be
10
2026-06-07 • via Nuitee
S
Saif • couple • ae
10
2026-06-06 • via Nuitee
A
Ariel • couple • il
4
יש בתי מלון עם יחס הרבה יותר טוב
Pros:

מלבד המיקום שום דבר

Cons:

מזגן גרוע סבלנו ממש לא היו חדרים להחלפה. שני טכנאים ואחראי קבלה בשם רוברט עם תשובות לא קשורות

2026-06-05 • via Nuitee
V
Vanessa • couple • ch
10
2026-06-03 • via Nuitee
V
Vanessa • solo_traveller • ch
10
2026-06-03 • via Nuitee