Waldhotel by Bürgenstock

Hotels
9.3 (598 reviews)
Bürgenstock , Bürgenstock , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Outstanding Staff
Beautiful Location
Excellent Room Quality
Cons:
High Prices
Service Delays
Cleanliness Issues

Categories

Cleanliness
8.7
Mention of issues with room cleanliness, particularly during the day and in some reviews.
Service
9.9
Staff were repeatedly praised as friendly and helpful, providing excellent service.
Location
9.7
The hotel's location received positive remarks for its stunning views and accessibility.
Room Quality
9.7
Rooms were described as comfortable and well-designed, although some had issues.
Amenities
9.5
Amenities such as the spa and dining options received high praise, despite some service delays.
Value for Money
8.2
Several reviews noted high prices relative to service and amenities.
Food and Beverage
8.7
Food quality received mixed reviews, with some standout dining experiences, but also negative comments.
Overall Experience
10
Overall experiences were largely positive, with many reviewers indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:50

Property Description

Luxurious Mountain Retreat

Wellness and Dining Experience
Indulge in healthy cuisine at Verbena Restaurant & Bar, offering locally sourced, refined sugar-free dishes. Enjoy the Waldhotel Spa and unwind in rooms with private balconies and relaxation areas.

Medical Excellence and Leisure Activities
Benefit from 24-hour medical facilities with fully equipped personnel. Engage in outdoor activities like tennis, golf, mountain biking, and hiking. Explore the Hammetschwand lift and enjoy free access to transportation services.

Unparalleled Comfort and Convenience
Experience a blend of luxury and relaxation with free WiFi, in-room coffee & tea facilities, and minibar drinks. Access the Waldhotel Spa and enjoy a seamless stay with top-notch amenities.

Book now for an unforgettable stay at Waldhotel Health & Medical Excellence!

Important information:

Please note that dinner includes a 3 course chef choice / set menu at the Verbena Restaurant only. Reservation is required.

Children under the age of 16 are not permitted to access the Waldhotel Spa.

When booking rooms for 5 or more nights different policies and conditions apply.

Spa and pool access for children is limited to some hours in the day

Resort activities and offerings are subject to Seasonality.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for CHF 60 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for CHF 180 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 225 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 598 reviews
Cleanliness: 8.7
Service: 9.9
Location: 9.7
Room Quality: 9.7
Amenities: 9.5
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 10
S
Sophie • solo_traveller • ie
10
Healing
Pros:

This was the most pet friendly and comfortable and kind place I ever experienced. The staff were amazing, especially to my dog, and made sure his experience was just as relaxing and fun as mine. He didn’t want to leave. They were super respectful and always positive and went above and beyond to make sure everything was good. The hotel itself was the most calming environment I have ever been in, and always smelt amazing, in every room. The beds were insanely comfortable - like sleeping on a cloud and the views and air and snow were also amazing. You felt really healthy and happy here.

2026-03-31 • via Nuitee
R
Rawabi • extended_group • sa
9
يستحق التجربه
Pros:

الافضل في سويسرا .. متوفر فيه مطاعم وكافيه و وهايكن و سفنيه تنقلك لوسط لوزيرن ممتاز ليومين لان الاسعار مع الخدمات تعتبر عاليه جداا

Cons:

اسعار الخدمات مطاعم وكافيه عاليه جدااا + يفضل تطلع على قائمه للاسعار قبل حجز اي خدمه

2026-03-27 • via Nuitee
M
Michael • couple • de
10
Ruhe, Entspannung in einzartiger Lage mit herausragendem Personal
Pros:

Die Freundlichkeit des Personals, die Hilfsbereitschaft und die guten Tipps, die wir in sehr netten Gesprächen erhalten haben.
Die Ruhe im Hotel und das perfekte Housekeeping runden den Aufenthalt in diesem schönen Hotel ab.
Die Zimmer sind sehr sauber und die gefüllte Minibar mitsamt der Kaffeemaschine lassen an nichts fehlen.

Cons:

——-

2026-03-16 • via Nuitee
M
Maxime • couple • fr
10
2026-03-15 • via Nuitee
P
Pascal • solo_traveller • ch
10
2026-02-10 • via Nuitee
Z
Zhenyu • couple • cn
10
2026-01-19 • via Nuitee
S
Sabrina • solo_traveller • ch
10
2026-01-19 • via Nuitee
سلطان • family_with_children • sa
3
2026-01-19 • via Nuitee
R
Robert • couple • au
9
2026-01-19 • via Nuitee
A
Ahmad • couple • ae
10
2026-01-18 • via Nuitee
O
Oliver • couple • de
8
Wir kommen gerne wieder
Pros:

Die Lage ist außergewöhnlich, sehr abgeschieden und dennoch nah an der Stadt

Cons:

Die Sauberkeit hätte besser sein müssen, weder unser Zimmer noch im Flur wurde mal gewischt, das habe sogar ich als Mann gesehen

2025-12-20 • via Nuitee
N
Nadav • couple • il
9
2025-12-20 • via Nuitee
M
Mick • extended_group • th
10
2025-12-03 • via Nuitee
A
Abdulla • couple • kw
10
A perfect and unforgettable stay in an exceptional hotel.
Pros:

Everything about the Waldhotel was exceptional. The facilities are modern, peaceful, and beautifully designed, offering a perfect blend of comfort and nature. The staff were truly outstanding—friendly, helpful, and always going above and beyond to make the stay memorable. Their professionalism and kindness made the experience even more special.

Cons:

Honestly, nothing. Every part of my stay exceeded expectations.

2025-11-29 • via Nuitee
J
Jens • solo_traveller • de
10
2025-11-27 • via Nuitee
L
Lidia • solo_traveller • ch
6
2025-11-13 • via Nuitee
H
HAIZHOU • couple • cn
10
Such a splendid hotel, with the best view of the mountain and also the lake. Facilities are new and thoughtful set. we r
2025-10-28 • via Nuitee
M
Mohammed • couple • be
10
Pros:

Absolument tout

2025-10-26 • via Nuitee
A
Ahmed • couple • ae
9
The best hotel in Europe has tried
Pros:

Everything was amazing

Cons:

Nothing

2025-10-21 • via Nuitee
H
Hala • couple • sa
10
2025-10-18 • via Nuitee