EG Hotel, Setia Tropika, JB

Hotels
5.6 (189 reviews)
18 Jalan Setia Tropika 1/1 18 & 20 , Johor Bahru , my

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
Covered parking

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Uncomfortable stays
Poor maintenance

Categories

Cleanliness
3.35
Numerous complaints about room cleanliness, including dirty rooms and bad odors.
Service
7.35
Fair service from staff but issues reported were not addressed effectively.
Location
8.35
Convenient location near highway and attractions.
Room Quality
4.35
Rooms described as small and uncomfortable with various maintenance issues.
Amenities
5.35
Basic amenities available, but some essential facilities are lacking.
Value for Money
6.35
Perceived to be overpriced for the quality provided.
Food and Beverage
5.35
Limited comments on food quality, thus rated average.
Overall Experience
4.35
Overall dissatisfaction expressed, leading to early check-out by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:19

Property Description

Convenient Location

Located just 26 km from Night Safari and 38 km from Holland Village, EG Hotel in Johor Bahru offers easy access to popular attractions in the area.

Comfortable Accommodation

Featuring air-conditioned rooms with private bathrooms and free WiFi, guests can relax and unwind in a cozy setting after a day of exploring the city.

Friendly Staff

Our bilingual staff members are available round the clock at the reception to assist you in English and Malay, ensuring a seamless and pleasant stay.

Contact us now to secure your stay at EG Hotel, Setia Tropika, JB for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.6
Based on 189 reviews
Cleanliness: 3.35
Service: 7.35
Location: 8.35
Room Quality: 4.35
Amenities: 5.35
Value for Money: 6.35
Food and Beverage: 5.35
Overall Experience: 4.35
A
AZMAN • couple • my
1
It was a terrible stay with cockroaches and dirty room.
Pros:

At first when I booked, I like the location

Cons:

The place is full of cockroaches. After that I called hotel owner and asked to get another room as replacement. He said the hotel was full and will come in 15 minutes and meet me to sort out the matter. He failed to turn up in 30 minutes so I left and look for another acommodation.

2026-05-16 • via Nuitee
M
Maizura • couple • my
1
2026-05-11 • via Nuitee
Z
Zarina • solo_traveller • my
8
2026-05-04 • via Nuitee
C
Chin • couple • my
1
2026-05-03 • via Nuitee
L
Lady Dila • solo_traveller • my
7
2026-04-25 • via Nuitee
Z
Zuarifah • couple • my
3
Pros:

Location

Cons:

Room not clean, very small and no window.

2026-04-20 • via Nuitee
M
Muhammad • couple • my
9
2026-04-18 • via Nuitee
N
NOR AZIAH • extended_group • my
2
Pros:

Bilik kecil untuk 3 orang…nak solat pun x ada ruang…masuk2 tengok anak lipas berkeliaran…bantal ada kesan bertompok-tompok kotor…tuala koyak

Cons:

Bilik gambar dalam booking cantik tapi keadaan bilik sebenar lain daripada original yang kita tengok

2026-04-07 • via Nuitee
Z
Zulhilmi • extended_group • my
3
2026-04-03 • via Nuitee
H
HaikalHaruddin • extended_group • my
9
Pros:

Surrounded by kafe, restaurant, convenience store. Great location for short stay.

2026-04-02 • via Nuitee
S
Sabariah • couple • my
2
2026-04-01 • via Nuitee
Z
Zazemishah • extended_group • my
8
2026-04-01 • via Nuitee
H
Hasanudin • couple • my
8
Good
Pros:

Nice

Cons:

Nice

2026-03-23 • via Nuitee
H
Hasanudin • extended_group • my
8
Good
Pros:

Nice

Cons:

Nice

2026-03-23 • via Nuitee
M
Mohd Hairo • couple • my
10
2026-03-20 • via Nuitee
M
Ming Wei • solo_traveller • au
1
Terrible
Pros:

Nothing

Cons:

The whole property smelled, and there’s no lift in the property. But that’s not the worst. Cleanliness of the property is terrible. First thing I saw when I walked into my room was cockroach crawling on the bed. And the sound insulation is very bad as I still able to hear the tv sound coming from the next few door (the guest was half naked watching tv with the door opened).

So the next thing I did, I walked to S Hotel (highly recommended compare to EG Hotel) to check whether there’s still any empty room for me as I couldn’t find any on their website. Then I walked back to EG Hotel and hope to request for check out and refund as they didnt meet my requirements (cleanliness and quiet room).

When I got back to my room and took my stuff, I found 2 more cockroaches under my luggage🤮 The staff did offer to change a room for me, but I rejected. Because I’m sure there’s cockroaches everywhere in this property. Guess they never do pest control at all.

When I asked for refund, the staff told me to request through booking.com and I did it immediately but needed to wait for 2 days. 2 days later I got an email from booking.com saying the property wasn’t responding to the request at all, and suggest me to call the property directly. I did it immediately again and it was the same staff who picked up my call. She said need to wait for HQ to respond, not sure when will their HQ response, could be forever because she couldn’t give me a time and just asked me to wait. I feel like she was just lying, trying to brush me off because it’s already been a week and I haven’t got any reply from them yet.

This is the first time ever I walked into a hotel room and decided to move away without any hesitation. Don’t waste your time and money on EG Hotel, it’s not worth it. Rather to pay a little bit more to have a better stay and experience.

2026-03-16 • via Nuitee
S
SAHRI • couple • my
8
2026-03-10 • via Nuitee
Z
Zamri • couple • my
6
2026-03-09 • via Nuitee
E
En • family_with_children • my
7
2026-03-04 • via Nuitee
R
Rajesh • couple • my
1
Pros:

Nothing EG hotel is waste

Cons:

Everything in EG hotel

2026-02-24 • via Nuitee