MR Mar Suites (ex Neruda Mar Suites)

Hotels
8.5 (2921 reviews)
Avenida Borgoño, 16180 , Viña del Mar , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High price for quality

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, such as dirty and run-down conditions.
Service
10
Most reviews highlighted the friendliness and helpfulness of the staff.
Location
9.63
Many guests praised the hotel's great location, close to the beach and local attractions.
Room Quality
7.67
Several comments referred to issues with room conditions and furnishings.
Amenities
8.62
Mixed reviews on amenities, with good mentions of jacuzzi and sauna, but issues with the gym and kitchen utensils.
Value for Money
7.65
Some guests felt the price did not match the quality received.
Food and Beverage
7.11
Lack of breakfast options and limited kitchen supplies mentioned negatively.
Overall Experience
9.16
Overall, the experience was positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Stunning Seaside Views

Luxurious Amenities

Convenient Location

Set right in front of the sea, MR Mar Suites (ex Neruda Mar Suites) offers modern, self-catering apartments in Viña del Mar, very near to Reñaca beach. Enjoy the relaxing rooftop swimming pool and 3 hot tubs with splendid sea views. The property also boasts a fitness center, game room, and 24-hour front desk.

Units feature private bathrooms, fully-equipped kitchens, and cozy living and dining areas. Cable TV, heating, and free parking (subject to availability) are provided. Additionally, guests can access barbecue facilities for a fee. Explore nearby restaurants, bars, and Reñaca's vibrant nightlife during your stay at MR Mar Suites (ex Neruda Mar Suites).

Important information:

The maximum car height for the parking lot is 5.9 feet.

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Foreign business travelers must show their passports and immigration forms when checking-in and when being invoiced during the check-out.

Cleaning is performed on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays. Cleaning is not performed on Sundays.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 2921 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 7.67
Amenities: 8.62
Value for Money: 7.65
Food and Beverage: 7.11
Overall Experience: 9.16
S
Sarmiento • extended_group • ar
9
2026-03-01 • via Nuitee
A
alex • extended_group • cl
1
2026-03-01 • via Nuitee
L
Liss Falcon Mejias • extended_group • cl
10
Pros:

Todo excelente

2026-02-28 • via Nuitee
M
Maki • family_with_children • ar
8
Pros:

El lugar ofrece jacuzzi, sala de pool ping pong y metegol sin costos adicionales.
Este año notamos nuevo personal muy atento y cordiales.
La ubicación es fantástica

Cons:

Apenas llegamos una de la habitaciones tenía el baño tapado por lo q se inundó apenas prendimos la ducha

2026-02-28 • via Nuitee
G
Gonzalez • extended_group • cl
7
Pros:

Close to the beach

Cons:

Very noisy, they started fixing the water pipes at 12am and went on til about 2am!

2026-02-27 • via Nuitee
T
Tania • extended_group • cl
10
2026-02-27 • via Nuitee
L
Lorena • extended_group • cl
10
Pros:

Departamentos impecables

Cons:

Nada

2026-02-27 • via Nuitee
C
Claudia • solo_traveller • cl
10
Maravilloso !!!Vista Panoramica!!!
Pros:

Todo.Nos gusta mucho ir para alla con mi familia.!!!
La ubicacion es perfecta para ir caminando donde uno quiera.Reñaca , Playa Cochoa y Restaurantes cercanos o simplemente caminar por borde costero.Porque queda en la.misma Avenida Borgoño , abajo.
Las vistas de los departamentos y sobre todo la piscina son espectaculares !!!Es un ambiente muy familiar , tranquilo cuenta con jacuzzis a disposición , piscina , salón de juegos , juegos para niños y gimnasio .Los departamentos todos son bien equipados con lo necesario para llegar y disfrutar la estadia.(refrigerador, microonda, tostador , hervidor), baños con shampoo , balsamo y toallas. Secador de pelo .Habitaciones con camas y sábanas.
Hay servicio de mucama que deja todo impecable : baños , cocina , camas listas .
Cabe destacar la atención del personal de recepción siempre son tan amables y preocupados en atendernos que es un agrado de verdad !!! ♧Felicitaciones a los chicos de recepción.♧
Si busca pasar unas lindas vacaciones o durante el año pasar un descanso en la playa sin duda yo recomiendo Mr.Mar Suites.
Gracias

Cons:

Me parece que podrian poner mas reposeras en sector piscina.
Gracias

2026-02-27 • via Nuitee
M
Ma. Angelica • family_with_children • cl
9
Recomendable para grupos familiares
Pros:

Tuvimos una muy grata experiencia de estadía. El equipo fue muy diligente en resolver situaciones puntuales. Sin embargo, el personal de aseo tiene una zona de descanso para fumar en un patio interior que da a las habitaciones. Las conservaciones loquiales, su vocabulario y risas nos despertaron ambos días a las 9 de la mañana lo que no fue tan grato. Todo lo demás impecable.

2026-02-26 • via Nuitee
M
Mauro • extended_group • ar
10
2026-02-26 • via Nuitee
A
alonso • family_with_children • cl
8
buena estancia
Pros:

buena ubicacion

2026-02-26 • via Nuitee
R
Ricardo • extended_group • ar
10
Pros:

La atención y ubicación

Cons:

Un poco de suciedad en las escaleras

2026-02-24 • via Nuitee
R
Renata • family_with_children • br
6
Não recomendo
Pros:

Eu gostei apenas da localização.

Cons:

Os quartos com beliche não são confortáveis. Nos alocaram em um quarto próximo ao salão de jogos que era muito barulhento, impossível de dormir. Por volta de meia noite tivemos que ir até a recepção reclamar do barulho. As cortinas não vão até o chão e a luz do corredor é tão forte que parece que tem uma luz acesa dentro do quarto a noite inteira. O hotel não fornece água para beber e também não a vende, sendo obrigatório recorrer a um local para comprá-la.

2026-02-24 • via Nuitee
F
Fernando • extended_group • ar
10
Pros:

La ubicacion, las instalaciones, todo

2026-02-24 • via Nuitee
S
Sabattini • extended_group • ar
9
Pros:

La ubicacion y la vista al mar. El departamento adaptado tambien

Cons:

Tal vez el ruido de la gente de limpieza en el piso superior

2026-02-23 • via Nuitee
I
Ingeborg • family_with_children • cl
10
Pros:

Amabilidad y tranquilidad

2026-02-23 • via Nuitee
M
Marylin • extended_group • cl
10
,
Pros:

Los masajes piscinas y paisajes

Cons:

Falta un poco de mantencion

2026-02-23 • via Nuitee
C
Carolina • family_with_children • cl
10
Excelente lugar de descanso con buena vista
Pros:

La ubicación

Cons:

La vista al mar, la atención y la ubicación

2026-02-22 • via Nuitee
J
Jessica • extended_group • cl
7
Pros:

El paisaje

Cons:

Tapados los lavamanos y mal olor

2026-02-22 • via Nuitee
V
Vergara • solo_traveller • cl
9
2026-02-22 • via Nuitee