MR Mar Suites (ex Neruda Mar Suites)

Hotels
8.5 (3223 reviews)
Avenida Borgoño, 16180 , Viña del Mar , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High price for quality

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, such as dirty and run-down conditions.
Service
10
Most reviews highlighted the friendliness and helpfulness of the staff.
Location
9.63
Many guests praised the hotel's great location, close to the beach and local attractions.
Room Quality
7.67
Several comments referred to issues with room conditions and furnishings.
Amenities
8.62
Mixed reviews on amenities, with good mentions of jacuzzi and sauna, but issues with the gym and kitchen utensils.
Value for Money
7.65
Some guests felt the price did not match the quality received.
Food and Beverage
7.11
Lack of breakfast options and limited kitchen supplies mentioned negatively.
Overall Experience
9.16
Overall, the experience was positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Stunning Seaside Views

Luxurious Amenities

Convenient Location

Set right in front of the sea, MR Mar Suites (ex Neruda Mar Suites) offers modern, self-catering apartments in Viña del Mar, very near to Reñaca beach. Enjoy the relaxing rooftop swimming pool and 3 hot tubs with splendid sea views. The property also boasts a fitness center, game room, and 24-hour front desk.

Units feature private bathrooms, fully-equipped kitchens, and cozy living and dining areas. Cable TV, heating, and free parking (subject to availability) are provided. Additionally, guests can access barbecue facilities for a fee. Explore nearby restaurants, bars, and Reñaca's vibrant nightlife during your stay at MR Mar Suites (ex Neruda Mar Suites).

Important information:

The maximum car height for the parking lot is 5.9 feet.

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Foreign business travelers must show their passports and immigration forms when checking-in and when being invoiced during the check-out.

Cleaning is performed on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays. Cleaning is not performed on Sundays.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 3223 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 7.67
Amenities: 8.62
Value for Money: 7.65
Food and Beverage: 7.11
Overall Experience: 9.16
C
Cristavel • couple • cl
4
Instancia interrumpida por huéspedes desubicados.
Pros:

La ubicación estaba buena

Cons:

Que, reclame por ruidos molestos en las tinas de hidromasaje y no pasó nada.

2026-06-04 • via Nuitee
J
Javiera • extended_group • cl
9
2026-06-04 • via Nuitee
F
flores • solo_traveller • cl
9
2026-06-02 • via Nuitee
G
Galaz • family_with_children • cl
9
Pros:

Excelente para ir en Familia, el personal muy Amable, la Conserjeria todos los turnos y tambien la Supervisora muy atenta y preocupada de los detalles.

Cons:

La temperatura de los Jacuzzis en temporada de invierno es critica.

2026-05-31 • via Nuitee
A
Ali • solo_traveller • cl
7
Pros:

Ubicación

Cons:

Tienen jacuzzi pero no se preocupan de la temperatura. En la hora asignada el agua estaba fría

2026-05-30 • via Nuitee
T
Tregea • extended_group • ar
8
2026-05-30 • via Nuitee
M
Mardones • solo_traveller • cl
10
2026-05-30 • via Nuitee
P
Paz F • solo_traveller • cl
9
2026-05-29 • via Nuitee
C
Catherina • couple • cl
10
2026-05-29 • via Nuitee
J
JORGE • couple • ar
10
Excelente
Pros:

Excelente estadía

Cons:

Nada

2026-05-27 • via Nuitee
N
Nicolas • extended_group • cl
8
Agradable
Pros:

Todo

Cons:

Estacionamiento

2026-05-27 • via Nuitee
V
VANIA • extended_group • cl
10
Muy bien
Pros:

El departamento amplio con una terraza amplia, la atención del personal siempre atentos, muy buena experiencia.

Cons:

Todo muy bien

2026-05-26 • via Nuitee
R
Rodrigo • couple • cl
1
Pésima estadia
Cons:

El precio muy caro, el wifi no servía, el jacuzzi estaba sucio y demasiado caliente, le avisamos a conserjería y no pudo solucionar nada, pésima experiencia

2026-05-25 • via Nuitee
L
Luis Daniel • solo_traveller • cl
10
2026-05-25 • via Nuitee
L
LUIS • extended_group • cl
9
2026-05-25 • via Nuitee
C
Carlos • extended_group • cl
7
Pros:

La calefacción para la temporada está perfecto

Cons:

El cablerio de los postes de luz de afuera hacen perder la vista hermosa que tiene ( aunque no tiene nada que ver el hotel con ese problema). Y lo otro los carros de supermercado que tienen para trasladar las maletas son muy ordinarios y hacen que el hotel sea vea de muy baja calidad.

2026-05-24 • via Nuitee
F
Francisco • family_with_children • cl
8
2026-05-24 • via Nuitee
J
Jorge • solo_traveller • cl
9
Pros:

La ubicación excelente,,la habitación muy cómoda,,sábanas y toallas impecables,,se agradece la dedicación a la limpieza,,tema muy importante,, volveré con todo agrado,,no utilize sauna ni jacuzzi por ahora no tengo comentarios

Cons:

El acceso al estacionamiento con desniveles que afectan a los vehículos más bajos,,una observación más que todo

2026-05-23 • via Nuitee
M
Max • solo_traveller • cl
10
Pros:

Departamento espacioso

Cons:

Ruido autos afuera

2026-05-23 • via Nuitee
P
piñeiro • family_with_children • cl
10
2026-05-23 • via Nuitee