Sen Sai Gon Hotel - Ben Thanh Market

Hotels
6.4 (174 reviews)
82 Le Lai Street , Ho Chi Minh City , vn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location is good
Great value for money
Gym and pool facilities
Cons:
Poor cleanliness
Room quality issues
Service complaints

Categories

Cleanliness
4
Mixed reviews on cleanliness, with some guests mentioning cleanliness issues.
Service
5
Service received mixed feedback, with some guests expressing dissatisfaction.
Location
7.5
Location was generally appreciated for its proximity to key areas, but some guests had concerns.
Room Quality
3.8
Rooms received negative feedback for various issues such as maintenance and cleanliness.
Amenities
7
Amenities were satisfactory overall, with some guests highlighting positive aspects such as the gym and pool.
Value for Money
5.8
Mixed reviews on the value for money, with some guests feeling it was reasonable while others thought it was high.
Food and Beverage
7.5
Food and beverage services were generally well-received, with some guests suggesting more variety.
Overall Experience
3
Overall experience received negative feedback, with many guests expressing dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 19:33

Property Description

Modern Rooms with Free Wi-Fi Access
Experience comfort and convenience at Sen Sai Gon Hotel - Ben Thanh Market with modern rooms equipped with free Wi-Fi access. Relax in style while staying connected during your visit.

Convenient Location Near Local Attractions
Enjoy a prime location just steps away from Zen Plaza Mall and Ben Thanh Market. Explore nearby attractions like Saigon Notre-Dame Basilica and Saigon Opera House within walking distance, making your stay both enjoyable and memorable.

Additional Services for a Hassle-Free Stay
Benefit from services such as laundry, dry cleaning, and airport shuttle options to enhance your stay. With a 24-hour reception, car rental services, and a tour desk available, we ensure all your needs are met seamlessly. Book now for a delightful experience at Sen Sai Gon Hotel - Ben Thanh Market.

Important information:

Please inform Sen Sai Gon Hotel - Ben Thanh Market in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor.
It is possible to extend your stay at this property at no extra cost for Coronavirus (COVID-19) quarantine purposes, with a maximum limit of 10 extra days.
Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.
A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery.
Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 174 reviews
Cleanliness: 4
Service: 5
Location: 7.5
Room Quality: 3.8
Amenities: 7
Value for Money: 5.8
Food and Beverage: 7.5
Overall Experience: 3
H
Herbert family with young children au
1
Bad
Pros:

There was water, but it can't be adjusted. It was very

cold in the morning and very hot in the afternoon. PowerPoint did not work as the sockets were loose.
The morning staff member who had to call us a Taxi at 4.45am did not want to wake up from the Couch. He turned the lights off again after I turned them on to help him wake up.
We do not recommend this place even for only one night.

2025-03-29 via Nuitee
E
Eytan young couple il
2
Very poor
2025-03-19 via Nuitee
L
Lan family with young children au
1
Unpleasant to the max
Pros:

The location is within walking distance to the city centre. Our guided tour departs from this location so we were happy that our bookings were confirmed

Cons:

Our bookings were not honoured. We booked 3 small rooms but when we arrived, there were only 2 large rooms available and the room rates were higher. We had to take the rooms because it was too late to look for accommodations at 8pm. The rooms were in very poor condition. We are definitely not coming back there. The hotel marked our bookings as not showing up. That is beyond deceitful!!! Do not risk! This hotel might ruin your holiday!

2025-02-01 via Nuitee
S
Sheree solo traveller nz
6
Pleasant
2025-01-26 via Nuitee
R
Roy solo traveller gb
5
Passable
Pros:

Very basic accomodation, furniture and decor tatty and basic. No recrption on TV, cleaner does not clean room daily. However, still very good value for money I paid, great location and most important, very quiet, and able to get a good nights sleep. Very good if you are on a budget.

Cons:

No complaints, for the money I paid.

2025-01-09 via Nuitee
R
Rachel young couple au
2
Very poor
2025-01-06 via Nuitee
D
Daniel with friends cz
2
Everywhere dust, holes in walls and ceiling, broken socket, electric wires hanging out od walls, beds in bad condition
Pros:

Location was good

Cons:

Everywhere dust, holes in walls and ceiling, broken socket, electric wires hanging out od walls, beds in bad condition

2025-01-04 via Nuitee
S
Sovuthy family with young children kh
5
price acceptable
Pros:

location is soon good

Cons:

small size of room area

2024-10-02 via Nuitee
P
Philip solo traveller us
8
Very good
Pros:

Great location and clean nothing fancy.

Cons:

Nothing

2024-09-30 via Nuitee
N
Nicole solo traveller au
1
Bad
2024-09-16 via Nuitee
T
Thierry young couple nl
6
Pleasant
2024-08-21 via Nuitee
P
Phillip young couple ph
8
Very good
Pros:

All

2024-07-17 via Nuitee
P
Paddy family with young children nz
6
Pleasant
Pros:

It was cheap, and the bed was comfortable.

Cons:

The bathroom needs a makeover.

2024-05-17 via Nuitee
T
Theky group au
1
Need to work harder to catch up the modern time
Pros:

Very good location. Handy to travel around.

Cons:

All the facilities of the hotel. I have the feeling of going back the time of 50 year ago when the country was in a very poor condition. Have

2024-05-13 via Nuitee
A
Ahsan family with young children pk
5
Passable
Pros:

only location is suitable

Cons:

room size is very small old furniture and no room service anything you need have to go the reception

2024-05-11 via Nuitee
N
Ngolab solo traveller kh
5
Passable
2024-05-09 via Nuitee
S
Silano young couple la
1
Bad
Pros:

The localisation

Cons:

The room is old and dirty

2024-04-16 via Nuitee
V
Vishavdeep group in
1
2 night
Pros:

Very bad room ac not working

Cons:

Book hotel 5230 and hotel check in collection 6500 all most 1200 to 1500 extra collection hotel over price

2024-04-15 via Nuitee
R
Rahul young couple in
6
Pleasant
2024-03-28 via Nuitee
P
Paige young couple au
2
Glad to be out of here! Just absolutely disgusting.
Pros:

-The fact we were very busy whilst in HCM therefore only needed to use this place to sleep

Cons:

We had to be moved rooms because of the state of our first one. Absolutely vile, public bathroom state of dirty. Hairs and spit stains in the sink, pee in the toilet. We even had someone’s clothes hanging in the shower. The room was as if it had been lived in and not cleaned for a long time. Our second room was just as bad…
-The place and rooms are not like the pictures advertised
-Cobwebs everywhere
-Our shower holder was broken so couldn’t shower properly
-Our sheets had been slept in
-The state of the rooms are pure filth
-Bathroom tap only comes out really hot
-The workers would sleep on the seating in reception, you would walk past and nothing would wake them
-Sticky floors, also coated in long womens hairs
-Wallpaper hanging off the walls
-Couldn’t use our wardrobe as there was a couch in front of it blocking the doors, if we moved the couch it would block the front door
-Extremely uncomfortable mattresses
-Ashtrays in hallways

2024-03-27 via Nuitee