Holiday Inn Express & Suites Chicago - Oak Forest by IHG

Hotels
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Holiday Inn Express
8.3 (297 reviews)
4365 Frontage Road , Oak Forest , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Clean rooms and lobby
Friendly, responsive staff
Comfortable beds
Good/free hot breakfast
Updated rooms and fast Wi‑Fi
Quick maintenance response
Cons:
Inconsistent in-room amenities between same room types
Pool closed
In-room safe and bathroom tile/grout issues
Occasional trash left after housekeeping / carpet spots
Noise from late arrivals and hallway disturbances
Had to move rooms due to internal miscommunication; unsatisfactory compensation

Categories

Cleanliness
8.5
Multiple guests repeatedly praised how clean the rooms and lobby were, though a few mentions of carpet spots, grout crumbling in a bathroom and occasional trash left after housekeeping lowered the score slightly.
Service
9
Staff were frequently described as friendly, helpful and responsive (quick maintenance response, front-desk assistance resolving reservation and safe issues), supporting a strong service rating.
Location
8.4
Several reviewers called the location 'great' and convenient, though one reviewer listed location as a con, so it scores slightly above the overall target.
Room Quality
7.7
Beds and room size were praised (very comfortable, updated rooms and good TV/tech), but inconsistent in-room amenities (missing coffee maker in some rooms), a broken bathroom tile and occasional need to change rooms lowered this category.
Amenities
7.6
Breakfast was repeatedly highlighted as a positive amenity, and Wi-Fi/modern TVs noted, but the pool closure, in-room safe issues and some inconsistencies with room features reduced the score.
Value for Money
8
Overall value is solid given complimentary hot breakfast and comfortable rooms, although a few guests noted price concerns and one guest felt compensation for an inconvenience was insufficient.
Food and Beverage
8.9
Breakfast received strong praise across reviews (described as 'best hotel breakfast ever', good selection and hot offerings), meriting a high score with minor notes that it could start earlier or be slightly improved.
Overall Experience
8.3
Most reviews describe a very positive, consistent Holiday Inn Express experience (clean, accommodating staff, comfortable beds), with a few isolated service/room issues that tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Modern Accommodations: Enjoy stylish and comfortable rooms equipped with modern amenities for a relaxing stay.

Complimentary Breakfast: Start your day right with a delicious and fulfilling complimentary breakfast served daily.

Convenient Location: Explore nearby attractions like the Museum of Science and Industry, Guaranteed Rate Field, and more with easy access to transportation.

Book your stay at Holiday Inn Express & Suites Chicago - Oak Forest for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 297 reviews
Cleanliness: 8.5
Service: 9
Location: 8.4
Room Quality: 7.7
Amenities: 7.6
Value for Money: 8
Food and Beverage: 8.9
Overall Experience: 8.3
Y
YOUNSUNG • solo_traveller • kr
9
Pros:

방 크기가 혼자 지내기에 충분하고 편했습니다.

Cons:

조명이 어둡고 방 안에 배치된 조명 수가 적어서 낮 동안에도 어두웠습니다.

2026-11-06 • via Nuitee
A
Antwan • family_with_children • us
10
2026-10-30 • via Nuitee
A
Antwan • couple • us
10
I had a slight issue with reservation date and while the hotel staff was great in helping resolve to issue, the customer
Pros:

As usual stay and staff was great.

2026-10-30 • via Nuitee
D
Debra • couple • us
10
2026-10-26 • via Nuitee
D
Debra • solo_traveller • us
10
Coming from Tennessee and the hospitality we have as soon as I checked in I can’t remember the woman’s name but she was
Pros:

How clean it was even from the start of the entrance!

Cons:

I didn’t see or notice anything that I didn’t like

2026-10-15 • via Nuitee
T
Taekwon (Tony) • solo_traveller • kr
9
2026-10-13 • via Nuitee
W
Williams • solo_traveller • us
10
2026-10-07 • via Nuitee
S
Suhas • couple • us
10
2026-08-20 • via Nuitee
L
Love • couple • us
1
No towels no cleaning sheets
2026-08-17 • via Nuitee
J
Julio • couple • co
8
2026-08-17 • via Nuitee
S
Sareina • couple • us
1
2026-08-12 • via Nuitee
T
Tonia • couple • us
10
We have stayed here a couple times and it’s always clean and friendly staff.
Pros:

Clean room and lobby, friendly staff

Cons:

Wish the breakfast started a little earlier but it is good, fresh, with a good amount of choices.

2026-08-08 • via Nuitee
A
Anthony • solo_traveller • us
8
Great experience as always
Pros:

You get what you expect when you stay at a Holiday inn and it's very great and wonderful. It's always super clean and the staff is always very accommodating and wonderful when you have any issues or any questions. Being that it's a newer Holiday inn Express everything is extremely updated. The TV being a Samsung and has a connection to Wi-Fi Netflix and everything along with basic cable channels and HBO.

Cons:

Some rooms are different from the others even if you book them at the same room type. For example I stayed at this hotel approximately a month ago and the room that I got which was the same room style was with a microwave and had a coffee maker when I got to this room it only had a microwave no coffee maker the ice bucket was in a weird spot but that's the least of the complaining everything else was great.

2026-08-07 • via Nuitee
R
Rokena • couple • us
10
2026-08-04 • via Nuitee
A
Arup • couple • us
5
2026-08-02 • via Nuitee
T
Timaya • solo_traveller • us
7
2026-07-11 • via Nuitee
M
Marquita • family_with_children • us
1
2026-07-11 • via Nuitee
A
Anthony • solo_traveller • us
10
Great location great hotel equals great stay.
Pros:

The room was perfect. It was a great size and had plenty of space. The Wi-Fi was very fast and the bed was extremely comfortable. The breakfast was a hot breakfast but it could have been a little bit better but it was free nonetheless and the lighting was so great. I would definitely stay at any Holiday inn hotel it's well worth it.

2026-07-11 • via Nuitee
K
Kimberly • couple • us
9
Very nice overall! Staff was very friendly and accommodating! Best hotel breakfast ever!
Pros:

Clean rooms, great breakfast

Cons:

Location

2026-07-09 • via Nuitee
T
Tami • couple • us
8
2026-07-09 • via Nuitee