Kingston Hotel 1 - Bukit Bintang

Hotels
7 (305 reviews)
74 - 76 Jalan Bukit Bintang , Kuala Lumpur , my

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Facilities

Arcade/game room
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Currency exchange
See all facilities

Review Highlights

Pros:
Excellent central location (Bukit Bintang)
Friendly/helpful staff (mentions of Nafis, Mudasir, Joy, Mr Sami)
Good value/price and promotions
Some guests found rooms comfortable and clean
Convenient for walking/near metro and meeting areas
Nearby food options
Cons:
Serious cleanliness issues reported (stains, long hairs, flies, mold)
Missing amenities in rooms (no hairdryer, no shampoo/body wash, shared iron)
Room quality inconsistencies (no window, no wardrobe, AC failures)
Security concerns (room keys opening other rooms, unexplained door openings)
Occasional poor service responses (slow or absent technician response)

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues (stained towels/sheets, long hairs, flies, mold, dirty toilets), though a few reviews called rooms clean. Overall cleanliness is below expectation.
Service
9.4
Many reviewers praised staff by name (Nafis, Mudasir, Joy, Mr Sami) and described reception/housekeeping as helpful and cordial. There are isolated service lapses (slow AC response), but staff friendliness and helpfulness are frequently noted.
Location
9.2
Location is repeatedly described as excellent/strategic (Bukit Bintang, easy to walk around, near metro and meeting areas). Very strong positive sentiment for location.
Room Quality
5.8
Room quality is mixed: some guests found rooms nice and comfortable, others reported problems (no window, no wardrobe, AC failure, security issues with keys, long hairs). Moderately below average overall.
Amenities
5.2
Several reviews note missing or limited amenities (no hairdryer, no body wash/shampoo, shared iron, thin towels). Amenities are noticeably lacking for some guests.
Value for Money
8.4
Multiple guests commented the price is good and the promotion/value is worth it. Overall perception of value is positive.
Food and Beverage
7
Little direct feedback on F&B; one comment notes many food options nearby. Insufficient detail, so assigned the target/neutral rating.
Overall Experience
6.5
Overall sentiment is mixed: strong positives for location and staff but significant negative experiences (cleanliness, security, AC failures) led some guests to be very disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 11:33

Property Description

Experience the vibrant heart of Kuala Lumpur at Kingston Hotel 1 - Bukit Bintang, where comfort meets convenience.

Prime Location
Nestled in the bustling Bukit Bintang area, enjoy proximity to top shopping malls and delectable dining at Jalan Alor, all just a short walk away.

Comfortable Accommodations
Our air-conditioned guest rooms feature modern amenities including flat-screen TVs, coffee/tea makers, and complimentary bottled water to ensure a refreshing stay.

24-Hour Services
With our dedicated 24-hour reception, guest convenience is prioritized. We offer luggage storage, airport transfers, and concierge services, all designed to enhance your stay.

Book your unforgettable escape today and make Kingston Hotel 1 - Bukit Bintang your home away from home!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 305 reviews
Cleanliness: 4.5
Service: 9.4
Location: 9.2
Room Quality: 5.8
Amenities: 5.2
Value for Money: 8.4
Food and Beverage: 7
Overall Experience: 6.5
M
Melanie De • couple • my
10
Great stay here and great hospitality. Friendly staff named JUTT assist us.
Pros:

Great and excellent place. Very strategic place in Bukit Bintang.

Cons:

none

2026-04-18 • via Nuitee
M
Mudasir • solo_traveller • id
10
Pros:

Thanks vry nice staff is very good jutt give good srvs every Day I hope I come again

Cons:

All is good

2026-04-18 • via Nuitee
D
delaiz • solo_traveller • au
4
Pros:

Location

Cons:

Everything

2026-04-09 • via Nuitee
A
Angshuman • solo_traveller • bd
7
okay!
Pros:

Location, staffs' cordialness

Cons:

Bathrooms should be better

2026-03-24 • via Nuitee
I
Islam • family_with_children • bd
10
Pros:

Joy

Cons:

Service

2026-03-24 • via Nuitee
A
Aslı • extended_group • tr
4
Pros:

The location is good.

Cons:

I didn't feel safe because the room keys could also open the doors to other rooms.My friend was staying in another room, and his key opened my room door.Also, the room has no window and no wardrobe.

2026-03-23 • via Nuitee
M
Mohd • solo_traveller • my
10
Pros:

Nafis thank you

2026-03-21 • via Nuitee
M
Mudasir • couple • my
10
Good job by jutt
Pros:

Very nice and Deep and clean room by HSK Mudasir jutt room number 619 I stay in 2 Days every Day Mudasir come my room and Asked need srvs this very good attitude and Hardworking HSK inshallah I come again

Cons:

I clean my room very nice

2026-03-18 • via Nuitee
Y
Yusuke • solo_traveller • jp
1
最低。
Pros:

何もない。

Cons:

写真と全く異なり不潔すぎる。
バスタオルやシーツはシミつき。
トイレは前の宿泊者の排泄物残り。
シャワーには長い女性の髪がべったり。
不潔なためショウジョウバエが5.6匹は当たり前。
実際にドライヤーは部屋に完備なしでした。
家具もカビだらけ。最低！

2026-03-11 • via Nuitee
N
norkamariah • couple • bn
1
2026-03-10 • via Nuitee
F
FENNY • family_with_children • my
10
Pros:

LOCATION WAS GREAT
STAFF WAS GREAT ESPECIALLY MR SAMI PM RECEPTION
THANK YOU

2026-03-10 • via Nuitee
S
Susana karenina • solo_traveller • mx
7
2026-03-06 • via Nuitee
H
Hasçınar • family_with_children • tr
1
2026-03-06 • via Nuitee
M
M I M K • couple • my
10
Pros:

Tempat yang strategik di temgah pusat bandar Bukit Bintang, dikelilingi pelbagai kedai.

2026-03-06 • via Nuitee
C
Cheng Yu • solo_traveller • tw
2
I stayed for 2 nights in room 511, when I went into the room, less shampoo and body wash 2 in 1, also the shampoo qualit
Pros:

Location is good

Cons:

All of it

2026-03-02 • via Nuitee
L
Lim • couple • my
10
Pros:

Room good
Front office joy good

2026-03-01 • via Nuitee
G
Guoting • couple • my
10
2026-02-27 • via Nuitee
A
Aung • couple • my
10
Pros:

Room is very nice

Cons:

Stuff his atomic way was so good
Well person

2026-02-27 • via Nuitee
N
noraida • family_with_children • my
10
Pros:

Nafis is an awesome guy. Very good and very professional

2026-02-13 • via Nuitee
H
Hasnizah • family_with_children • bn
7
2026-02-10 • via Nuitee