HomeTowne Studios by Red Roof Richmond, VA - W Broad St

Pretty

There were small cockroaches in the bed and bathtub.

My drain in the shower was backed up

Wi-Fi didn’t work had to walk up stairs and I’m vision impaired.

There was roaches and other bugs in our room, we felt very gross staying there afraid to sleep due to bugs. There was dead bugs in the refrigerator and the couch was dingy, there was hairs in the bathroom sink when we arrived and bugs in the bathroom, hair clumps in our “clean” towels….we refused to even bring luggage into the room for fear of bringing roaches home.

There were no elevators, only narrow dark stairwells, which made moving everything in and out harder. The "kitchen sink" was way too small for convenience. Most of the television channels were very grainy as if the tv was old. The remote didn't even give a channel menu, and there wasn't one in the room. There were no DO NOT DISTURB door signs for housekeeping. There were no flyers in the room to advertise services/deliveries/phone extensions. The full size fridge has a very small freezer. Considering there was no hotplate, we were using frozen dinners and the microwave, but could only store so much for two people. No fan in the bathroom. Laundry only in one building (not ours) so without elevators it was a hard NO. We missed the free breakfast because it was in another building and closed at 9:am. Doesn't work with our schedule, and we were too exhausted to get dressed and walk in the cold up 3 buildings.

I was locked out of my room for over a hour and at the front desk ringing and call trying to get my key rescanned to unlock my door and on the phone with home sweets customers service when then out f nowhere the guys comes from out of the back from a nice nap obviously

The hotel is located near what is now a more ready area. I did not feel comfortable leaving my vehicle. Trash bags littered the walkway the first and only evening we stayed at this hotel. The room smelled of urine, there was live bug in the living room area, and a dead one in the bathroom. We saw a sex worker leaving the facility and worst of all my oldest daughter was solicited to purchasedrugs. We only stayed in the room for one evening. The next morning we packed our belongings and did not return.. I spent the week of our booking utilizing any funds I had remaining to cover a room in a decent area and attempting to fight for a refund for the roobut jm we were unable to use tor the week. My family is currently experiencing housing instability I'm budgeting all of our funds and the loss has been devastating. The question for booking.com when you allow an establishment that runs in this manner and is ok attaching their name and brand to rooms in this unsanitary, unsafe condition why would they ever decide to issue a refund. I am currently pleading with booking.com I personally would not allow this establishment the authority to dictate if a refund is issued tying my name any further to such scrupulous business practices.

Remote halfway worked

The room overall, the pest (roaches and spiders), the slow internet. The customer service overall from staff. The limited breakfast you receive. There is no stove top within room. To get access to the front desk, you have to enter another building adjacent to actual building you’re staying in.

Habían muchas cucarachas y la habitación apestaba a cigarrillo, reservé una habitación libre de humo y me dieron una que apestaba cada vez que entraba y yo llevaba a mi Hijo,