Nuée Hotel & Beach Club

Hotels
•
Independent
7 (41 reviews)
C. 2 Pte. , Tulum , MX
52-9841343608

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Facilities

Free WiFi
Wheelchair accessible
Front desk (limited hours)
Housekeeping on request
Mosquito nets
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Cons:
Poor cleanliness
Unresponsive staff
Noisy location
Unfinished rooms
Lackluster amenities
Poor value for money
Inadequate service
Negative overall experience

Categories

Cleanliness
2
Multiple guests highlighted poor cleanliness standards, including dirty rooms and cold water.
Service
1
Guests experienced severe service issues with unresponsive staff and lack of assistance.
Location
3
The location was negatively impacted by noise from a nearby cantina, preventing guests from resting.
Room Quality
2
Rooms were described as unfinished and not properly cleaned, contributing to the overall poor experience.
Amenities
1.5
Guests did not mention any positive aspects of the amenities provided, indicating a lackluster offering.
Value for Money
1.5
Many guests felt that the price paid did not align with the poor quality of services and facilities.
Food and Beverage
1
No specific feedback was provided regarding food and beverage services, suggesting they were not notable.
Overall Experience
1.5
The overall sentiment from guests was overwhelmingly negative, indicating a highly unsatisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:34

Property Description

Luxurious Amenities

Indulge in the outdoor pool and complimentary wireless internet access during your stay at the Nuée Hotel & Beach Club. Relax in one of the 200 air-conditioned rooms, each equipped with Smart televisions and free Wi-Fi to keep you entertained and connected.

Convenient Services

Benefit from the limited hours front desk and housekeeping services upon request. The bathrooms feature refreshing showers with rainfall showerheads, ensuring a rejuvenating experience. Additionally, microwaves can be provided upon request for your convenience.

Prime Location

Located in Tulum City Center, the hotel offers easy access to popular attractions such as Dos Aguas Park, Tulum Mayan Ruins, and Tulum Beach. With the nearest airport just 26.2 miles away, convenience is at your doorstep.

Book your stay at Nuée Hotel & Beach Club for a memorable Tulum getaway!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties not allowed

  • Accessibility

    No elevators

  • General

    Private host property

  • Pets

    Service animals are allowed

Location

Guest Reviews

7
Based on 41 reviews
Cleanliness: 2
Service: 1
Location: 3
Room Quality: 2
Amenities: 1.5
Value for Money: 1.5
Food and Beverage: 1
Overall Experience: 1.5
E
Enrique • partner
2
Pros:

Muy mala experiencia, no deberia considerarse hotel. Esta casi en obra negra. No limpian la habitación. El agua es muy fria. Solo hay personal de recepción cuando entras, despues no hay quien te atienda, intente llamar varias veces por telefono y no respondieron. Enfrente hay una cantina y nodejan descansar. Pésimo!

2025-03-01 • via Nuitee
F
FULL
10
TULUM FAI DA TE
Pros:

STRUTTURA MERAVIGLIOSA, PERSONALE ASSENTE

2025-01-30 • via Nuitee
A
Ana Edith
10
Buen servicio
Pros:

Un buen servicio, tanto en comodidad y limpieza, además de contar con una buena ubicación dentro de Tulum

2025-01-20 • via Nuitee
O
Oscar Adolfo • friends
6
Pros:

El lugar muy agradable pero en temas de limpieza nunca fueron ha realizar el aseo y estuvimos 5 días, se pidió en el 3 día y nunca fueron hacer el aseo a la recámara

2025-01-14 • via Nuitee
R
Roberto • friends
2
Pros:

Nos dejaron sin una habitación, nadie nos recibió

2025-01-13 • via Nuitee
D
Darwin manuel
10
Pros:

Excelente

2025-01-02 • via Nuitee
P
Patricia
4
Pros:

No había agua, el cuarto está en obra gris y cuando salimos no había nadie no pudimos hacer el chek out por que no habia nadie

2024-12-30 • via Nuitee
F
Francisco Javier
10
Pros:

Muy bonito lugar y acogedor

2024-12-28 • via Nuitee
L
Lionel Juste
4
Not a hotel
Pros:

The room condition is not good. No tiles, cement flooring, cement sink and toilet. Shouldn’t be called a hotel. Wifi stops all the time and no front desk to help. No water for a full day. Couldn’t brush my mouth nor take a bath. Couldn’t flush the toilet and when asked, they said they can do nothing

2024-12-26 • via Nuitee
S
Stas
2
Pros:


I just said a whole bunch it seems to have disappeared. I will call to explain what happened the truth is they said I had an attitude problem because the door was consistently not opening for me or them. Also there was no hot water in the shower and no hot tub that was hot or ready. I was directed to more than one tub. None of them would be considered a hot tub. The water was simply not even available this morning and they were Sort of nice but mostly not able to take care of things as they went. It was over three hours before I was able to get into a warm tub and my shower only worked later and when it did work, it turned off very quickly

2024-12-11 • via Nuitee
J
Julio
6
Pros:

El primer pasillo cuando llueve se inunda para poder entrar a tu habitación y servicio pésimo además de que no hay quien de una toalla

2024-11-21 • via Nuitee
D
David • friends
8
Pros:

Staff was friendly. Spacious room but very humid inside. The bedsheets felt like they were damp.

2024-11-08 • via Nuitee
A
alejandro
2
Pros:

No la ofrezcan mala en toda y frente a un mens club de pueblo y la zona insegura

2024-11-05 • via Nuitee
J
Juan David
8
Pros:

Hotel con mucho potencial, excelente ubicación a dos pasos de todo, habitaciones amplias y camas muy cómodas. Repetimos!

2024-11-04 • via Nuitee
E
Edubiel
10
Pros:

Esta muy limpio todo y su personal es amable

2024-11-04 • via Nuitee
B
Benny
10
Pros:

Todo bien

2024-11-03 • via Nuitee
A
Andrea
2
Pros:

No contestan el telefono

2024-10-24 • via Nuitee
F
Fernando
6
Pros:

Tiene algunos deterioros la habitación y no nos dieron más papel de baño

2024-10-12 • via Nuitee
G
Geronimo
6
Pros:

Not comfortable at all, shower has problems, construction kind of weird

2024-09-24 • via Nuitee
L
Lya Pamela
6
Pros:

Se inundo uno de los cuarto desde el primer dia y nunca fueron a limpiar por mas que se solicitó.
No hay limpieza diaria en ningun lado

2024-09-20 • via Nuitee