Alana Hotel By ISH

Hotels
9 (376 reviews)
1 calle el chajon #21, Antigua Guatemala, Sacatepequez , Antigua Guatemala , GT

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Helpful and friendly staff
Cons:
Noise from other guests
Lack of breakfast options

Categories

Cleanliness
8.96
Guests mentioned the hotel was clean, though some concerns were raised about dampness in certain rooms.
Service
9.43
Consistent praise for staff attentiveness and helpfulness across several reviews.
Location
9.47
Well-located according to multiple guests, providing easy access to local attractions.
Room Quality
8.42
Some reviews noted issues with room insulation and noise from other guests.
Amenities
8.95
Free coffee and tea, pleasant garden, with some minor complaints about missing furniture.
Value for Money
8.91
Good value for a basic hotel but mixed feelings regarding pricing versus expectations.
Food and Beverage
8.46
Water and coffee provided, but a breakfast option was notably missing.
Overall Experience
9.43
Overall enjoyment reported in various reviews, with a high recommendation rate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:51

Property Description

Charming Garden Setting
Escape to a tranquil oasis at Alana Hotel By Maya Ik', surrounded by lush gardens and serene ambiance.

Comfortable Rooms with Modern Amenities
Indulge in comfort with flat-screen TVs, free WiFi, and private bathrooms in every guest room.

Convenient Location
Explore nearby attractions such as Santa Catalina Arch and Hobbitenango while enjoying easy access to the airport with our paid shuttle service.

To experience the perfect blend of relaxation and convenience, book your stay at Alana Hotel By Maya Ik' today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 376 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
A
Andrea • couple • au
10
Excellent
Pros:

Everything was perfect. The staff were very supportive and kind. The breakfast was delicious .

Cons:

I like everything. Maybe just say that the road outside is blocked due works and we walked a few minutes to take our shuttle bus as they couldn’t pick us up from the hotel.

2026-10-28 • via Nuitee
A
Andrea • couple • au
10
2026-10-28 • via Nuitee
G
German • couple • co
10
2026-10-27 • via Nuitee
A
AnaCristinaZ • couple • br
7
Pros:

Hotel bonito, limpo, com funcionários muito atenciosos.

Cons:

A janela do nosso quarto ficava atrás da recepção. Não podíamos abrí-la, pois não teríamos privacidade. Além disso, estava difícil conseguir dormir, pois ouvíamos todas as conversas de funcionários e hóspedes que chegavam e saíam durante a madrugada. Não foi uma experiência muito boa.

2026-10-27 • via Nuitee
P
Philippe • extended_group • fr
8
2026-10-26 • via Nuitee
M
Marta • extended_group • sv
10
2026-10-25 • via Nuitee
C
Cristian Javier • couple • co
10
2026-10-24 • via Nuitee
M
Manuel • couple • de
9
Ruhiger Aufenthalt etwas abseits des Zentrums
Pros:

Nettes Personal, schöne Zimmer und Frühstück in einem schönen Garten.
Kostenlose Gepäckaufbewahrung als wir danach auf den Vulkan gewandert sind.

Cons:

Die Frühstücks Auswahl war etwas merkwürdig, manches von der Karte war inklusive und manches nicht, was aber nur mündlich erklärt wurde.

2026-10-23 • via Nuitee
C
Carlos • family_with_children • gt
1
Cons:

Distancia y mal trato del personal

2026-10-21 • via Nuitee
M
McP • solo_traveller • us
9
Good value, very attentive staff
Pros:

The staff was excellent. They took all of my questions and concerns seriously and took immediate action to resolve everything. The location and price were good, just a 10 minute walk from everything.

Cons:

The room was rather sparse in terms of furniture, however the staff provided a chair. The floor was not clean when i arrived, and the staff took immediate action to clean it. While there were some issues, i would definitely stay here again given the overall value and attentiveness and diligence of the staff.

2026-10-20 • via Nuitee
L
LUCIANO ROCHA • extended_group • br
8
2026-10-20 • via Nuitee
W
Wined • solo_traveller • us
10
2026-10-18 • via Nuitee
F
Franklin • couple • bz
10
2026-10-18 • via Nuitee
E
Elkin Urango • extended_group • co
10
Estadía excepcional
Pros:

La atención del personal, su colaboración para desarrollar las actividades durante el viaje.

Cons:

Un poco la falta para ubicar o colocar el equipaje.

2026-10-18 • via Nuitee
A
ARTURO YEPES • extended_group • co
9
Buen descanso
Pros:

La ubicación y la disponibilidad del personal . Muy atentos . Muy agradable el lugar.

Cons:

Nada que me hubiera disgustado

2026-10-16 • via Nuitee
B
Byron • solo_traveller • mx
9
Mucha Paz
Pros:

Céntrico tranquilla, seguro!

Cons:

La cama dura.

2026-10-13 • via Nuitee
I
Ivan Arturo • solo_traveller • co
9
Pros:

Todo bien

Cons:

Buenas

2026-10-12 • via Nuitee
G
Gemma Mercedes • family_with_children • co
10
Experiencia hotel Alana
Pros:

Ubicación cerca al centro de la ciudad.
Habitación amplia y limpio.
Desayuno bien.
Tiene una zona de jardín muy bonito.
Personal muy amable.

Cons:

Falta un closet.

2026-10-09 • via Nuitee
M
Monica • solo_traveller • it
10
2026-10-08 • via Nuitee
G
Giovanni • extended_group • co
8
Hotel en antigua
Pros:

Hotel en antigua cerca de todo

2026-10-07 • via Nuitee