Alana Hotel By ISH

Hotels
9 (260 reviews)
1 calle el chajon #21, Antigua Guatemala, Sacatepequez , Antigua Guatemala , gt

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Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
24-hour security
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Japanese garden
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Helpful and friendly staff
Cons:
Noise from other guests
Lack of breakfast options

Categories

Cleanliness
8.96
Guests mentioned the hotel was clean, though some concerns were raised about dampness in certain rooms.
Service
9.43
Consistent praise for staff attentiveness and helpfulness across several reviews.
Location
9.47
Well-located according to multiple guests, providing easy access to local attractions.
Room Quality
8.42
Some reviews noted issues with room insulation and noise from other guests.
Amenities
8.95
Free coffee and tea, pleasant garden, with some minor complaints about missing furniture.
Value for Money
8.91
Good value for a basic hotel but mixed feelings regarding pricing versus expectations.
Food and Beverage
8.46
Water and coffee provided, but a breakfast option was notably missing.
Overall Experience
9.43
Overall enjoyment reported in various reviews, with a high recommendation rate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:51

Property Description

Charming Garden Setting
Escape to a tranquil oasis at Alana Hotel By Maya Ik', surrounded by lush gardens and serene ambiance.

Comfortable Rooms with Modern Amenities
Indulge in comfort with flat-screen TVs, free WiFi, and private bathrooms in every guest room.

Convenient Location
Explore nearby attractions such as Santa Catalina Arch and Hobbitenango while enjoying easy access to the airport with our paid shuttle service.

To experience the perfect blend of relaxation and convenience, book your stay at Alana Hotel By Maya Ik' today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 260 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
N
Nora • extended_group • es
9
Pros:

Muy bien situado, muy silencioso. La chica que nos atendió los 3 días fue encantadora y eficiente.

2026-03-12 • via Nuitee
L
Luis Ernesto • couple • gt
9
Pros:

La atención del personal.

2026-03-12 • via Nuitee
E
Ezequiel • couple • ar
10
Pros:

Muy lindo parque y el personal muy cordial.

Cons:

Mi unica observacion es que no tenia donde guardar ropa, ni ventilador o aire acondionado

2026-03-02 • via Nuitee
A
Annika • couple • de
10
Pros:

Wir haben ganz spontan gebucht, da unsere ursprüngliche Unterkunft von Kakerlaken befallen war und wir dort nicht bleiben wollten. Wir wurden sehr freundlich empfangen und das Zimmer war sauber und die Betten sehr bequem. Wir waren sehr froh dorthin umgezogen zu sein. Am Tag darauf haben wir die Acatenango Tour gemacht und konnten unser Gepäck dort lagern. Leider gab es nach der Tour keine Möglichkeit zu duschen aber wir konnten uns im Bad frisch machen und im schönen Garten auf unser Shuttle warten.

2026-03-02 • via Nuitee
T
Tania • extended_group • cr
10
Pros:

Muy limpio personal amable

Cons:

Todo bien

2026-03-01 • via Nuitee
M
Marie • extended_group • fr
10
Pros:

La chambre est propre et confortable . Le jardin est très agréable.. nous avons été très bien accueillis. Très bien situé et au calme. Je recommande 🙂

2026-03-01 • via Nuitee
I
Isaias • solo_traveller • pa
9
Relajación, privacidad y tranquilidad
Pros:

Este fue el lugar favorito de los que me quede mientras estuve en Antigua, está a algunas calles del centro, pero es uno de sus principales atributos, en Alana tienes tranquilidad, quietud, privacidad. Y también seguridad, ya que para entrar al mismo hotel debes utilizar tu llave. Las habitaciones tienen un tamaño superior a las habitaciones regulares, eso me gustó. En verdad muy cómodo estuve durante mi estadía en este lugar.

Cons:

No tengo quejas

2026-02-25 • via Nuitee
N
Nikolaos • couple • gr
10
Very nice stay Highly recommended
Pros:

Very friendly environment,host extremely helpful very clean a few minutes walk from the center.Beautiful [inside] garden.Highly recommended.

2026-02-10 • via Nuitee
J
Julia • extended_group • ie
7
2026-02-08 • via Nuitee
J
James • couple • gb
10
Good location by the lake and nice friendly staff.
Pros:

Lovely location with great views over the lake.

Cons:

Nothing

2026-01-31 • via Nuitee
A
Alejandra • extended_group • co
8
Pros:

Dispone de un jardín hermoso que le da un atractivo al lugar

2026-01-30 • via Nuitee
U
Ulrik • couple • nl
7
Nice garden
Pros:

Nice garden

Cons:

Rooms are very plain. Even the paintings on the wall in the pictures were not there anymore.

2026-01-30 • via Nuitee
D
Darinka • couple • cl
10
Pros:

Habitación amplia, muy cómodo, baño amplio y limpio con disponibilidad de shampoo y jabón de calidad
Jardines exteriores muy bien decorado y mantenido, muy grata experiencia nos hubiera en encantado estar más tiempo, está relativamente cerca del centro al cual en unos 10 a 15 min caminando es posible llegar

2026-01-29 • via Nuitee
M
Mária • couple • sk
9
very nice place to stay
Pros:

Large clean room, bathroom with a good shower, close to the center. Safe airport private transfer at the late evening (55 US dollars). Shuttle from the hotel to Panachel costs 120 Q.
Very nice staff.

Cons:

It would be good to have some hangers and a chair in the room to put the clothes on.

2026-01-29 • via Nuitee
A
Alexander • extended_group • es
10
2026-01-29 • via Nuitee
L
Laura • couple • be
9
Pros:

Het was een super fijn verblijf met een ruime kamer, warme douche en super gezellige gemeenschappelijke tuin.
In de ochtend kreeg je koffie en water aangeboden.
Perfecte locatie om Antigua te verkennen.

2026-01-28 • via Nuitee
J
Jacobo • solo_traveller • mx
9
2026-01-26 • via Nuitee
A
Annette • couple • ca
9
Pros:

Beautiful garden, nice big room, quiet.

Cons:

Lights in common area out very early so couldn’t sit at outdoor tables to play cards or read

2026-01-24 • via Nuitee
D
Daniela • couple • ch
10
Pros:

Top Preis-Leistungsverhältnis. Schöner Innenhof. Sehr ruhig. Dusche mit hohem Wasserdruck.

2026-01-24 • via Nuitee
F
francesco • family_with_children • it
8
2026-01-23 • via Nuitee