Alana Hotel By ISH

Hotels
9 (376 reviews)
1 calle el chajon #21, Antigua Guatemala, Sacatepequez , Antigua Guatemala , GT

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Helpful and friendly staff
Cons:
Noise from other guests
Lack of breakfast options

Categories

Cleanliness
8.96
Guests mentioned the hotel was clean, though some concerns were raised about dampness in certain rooms.
Service
9.43
Consistent praise for staff attentiveness and helpfulness across several reviews.
Location
9.47
Well-located according to multiple guests, providing easy access to local attractions.
Room Quality
8.42
Some reviews noted issues with room insulation and noise from other guests.
Amenities
8.95
Free coffee and tea, pleasant garden, with some minor complaints about missing furniture.
Value for Money
8.91
Good value for a basic hotel but mixed feelings regarding pricing versus expectations.
Food and Beverage
8.46
Water and coffee provided, but a breakfast option was notably missing.
Overall Experience
9.43
Overall enjoyment reported in various reviews, with a high recommendation rate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:51

Property Description

Charming Garden Setting
Escape to a tranquil oasis at Alana Hotel By Maya Ik', surrounded by lush gardens and serene ambiance.

Comfortable Rooms with Modern Amenities
Indulge in comfort with flat-screen TVs, free WiFi, and private bathrooms in every guest room.

Convenient Location
Explore nearby attractions such as Santa Catalina Arch and Hobbitenango while enjoying easy access to the airport with our paid shuttle service.

To experience the perfect blend of relaxation and convenience, book your stay at Alana Hotel By Maya Ik' today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 376 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
O
Olga • solo_traveller • es
10
Atención y estacia excelente
Pros:

La atención por parte del personal del hotel es inmejorable, muy amables y atentos en todo momento. Esta muy limpio, y es muy tranquilo , a unos 15' andando del centro. El desayuno muy rico Si volviese a Antigua repetiría sin duda.

Cons:

Nada que mencionar

2026-09-16 • via Nuitee
K
Karla Estephania • extended_group • gt
10
Pros:

El lugar muy bonito, limpio y la habitación muy cómoda, el personal muy amable, nos quedamos con habitacion que incluía desayunos y también muy rico, muy buena estadía

2026-09-15 • via Nuitee
M
Marieanne • couple • pa
9
2026-09-11 • via Nuitee
D
Diana • solo_traveller • co
10
Excelente relación calidad - precio
Pros:

Instalaciones buenas, tal como se ven en las fotos. Amabilidad del personal, siempre estaban pendientes de mi. Comodidad y limpieza de las habitaciones

2026-09-11 • via Nuitee
S
Salas • solo_traveller • co
10
2026-09-11 • via Nuitee
L
Lina Maria • solo_traveller • co
10
Comodidad !
Pros:

El personal es super amable, la habitación comoda y amplia super espectacular ! Son muy creativos con las toallas, muy limpio todo, me encantó lo super recomiendo, el lugar para desayunar es en un jardín super tranquilo, un hotel que supero todas las espectativas! Volvere!

Cons:

Todo me gusto!

2026-09-07 • via Nuitee
K
Karina • solo_traveller • cr
10
Pros:

Todo fue excelente

2026-09-05 • via Nuitee
D
Dario • couple • co
10
Comodidad y amabilidad
Pros:

Me encantó, muy limpio, cama cómoda, amabilidad del personal, buen desayuno, inmejorable costo beneficio. Además, te dan planes para hacer tours a buen precio.

Cons:

Nada!

2026-09-05 • via Nuitee
A
Andrea • extended_group • gt
8
Pros:

La habitación en general era muy cómoda

Cons:

Que los albañiles empezaron a trabajar a las 8:00 am

2026-09-03 • via Nuitee
A
Alexandra • solo_traveller • ca
8
Very pleasant stay I would recommend you to stay here if you come to Antigua it is a very nice hotel :)
Pros:

Nice garden, pretty environnement overall, well located in the city and nice staff. They changed our towels and bedding daily and it was nice and clean.

Cons:

Toilet had issues (would only flush once every few hours), the room had a bit of a humid smell and some bedding had some small brown-reddish stains.

2026-08-31 • via Nuitee
B
Byron • couple • mx
9
Antigua-ciudad marivillosa.
Pros:

Céntrico, traen mucha seguridad. La personal son muy profesionales y amables. La regadora tiene mucha fuerza y agua caliente! La habitación fue muy limpia, las camareras son puntuales. El Guía seguridades por la noche “Oscar” apoyarme mucha, kmo siempre!

Cons:

El wifi no serví a veces, la cama y almohadas son poquito duras, por eso no estaba cómodo a dormí.

2026-08-26 • via Nuitee
R
Reetika • couple • gb
10
Pros:

Great service
Great location
Very clean
Delicious breakfast

2026-08-26 • via Nuitee
A
Arturo • extended_group • es
10
2026-08-26 • via Nuitee
D
Dr Hanna Daniela Elisabeth • family_with_children • de
10
Sehr freundliches und bemühtes Hotelpersonal. Top Preis-Leistungsverhältnis! Sauber und gepflegt!!
2026-08-24 • via Nuitee
M
María Sol • couple • pa
10
Pros:

La ubicación y estadía fueron fabulosas.

Cons:

El ruido de la construcción durante la mañana. Considero que debieron de avisar que iban a trabajar desde temprano.

2026-08-19 • via Nuitee
M
Manuel • solo_traveller • mx
8
Pros:

El desayuno

Cons:

El espacio de las habitaciones

2026-08-18 • via Nuitee
S
Suzanne • family_with_children • nl
9
Comfortable
Pros:

Very quiet location in a beautiful garden, great beds and shower. Good money to price ratio. Location is great. It is not far from the main plaza by foot or Tuktuk but there is no noise and it is still on the nice cobbled streets of Antigua. Staff is friendly.
Nice breakfast.
We booked two rooms and they made sure one of them was ready and the other was almost ready when we arrived early.
They stored our luggage for us and put it already in our room when we came back, that was very nice.
It doesn't have airconditioning, but it was possible to cool the rooms by turning on the large fans and open the windows and doors. We also slept with the windows open because it is safely on a closed patio and there is a great and friendly guard at night and there are hardly any mosquitos because of the height of Antigua. That was more comfortable than an airconditioning would have been.

Cons:

It would have been nice to have curtains that really covered the windows. That can't be too difficult to arrange.
We rented two rooms for four nights and therefore were well paying guests, still we had to pay for one breakfast because booking didn't include breakfast for one person, that was a bit lame.
Also a bit lame was that we had to cancel our last night, because of a necessary change in plans, but they didn't want to cancel that night because we had booked well in advance. Of course that was all conform the booking, but a gesture like a discount or something would have been kind.
Funny thing is that they didn't manage to put us in rooms next to each other on neither stay, which I also asked well in advance and the hotel was empty during our last stay.

2026-08-18 • via Nuitee
M
Monica • solo_traveller • it
9
Pros:

Staff gentilissimo e colazione sublime

2026-08-18 • via Nuitee
Leminio • solo_traveller • gr
9
Pros:

Recommended!

2026-08-14 • via Nuitee
M
Michael • solo_traveller • us
6
Most times perfect but sometimes well it is what it is I guess
Pros:

Most times the quietness
Before they had no breakfast offered, now you can order this over the staff and get it delivered plus drinks for sale like elsewhere

Cons:

Many mosquitoes in the room and sometimes very loud from other guests like talking loudly in nighttime and/or smoking. Plus weekends they started an update with more rooms on top of your own rooms which is a very loud and you won’t sleeping after 8 am.

2026-08-13 • via Nuitee