Extended Stay America Select Suites - Austin - Round Rock - North

The lady at the front desk was absolutely rude and does not need to be working there!!

Everything

he exit that was most usefull needs repair.

Some of the staff were fine, others were horrible. I was asked to leave because I wanted a clean room, a latch that worked,a window with two complete security latches and to have a room that had been adequately cleaned before I took possession of it. A dog peed in the hall directly in front of me and I am not sure it ever got cleaned despite me telling the management. (I am absolutely delighted to share my hotel stay with animals!) Elevator did not work the whole time I was there. Back door to hotel ajar most of the time. Dirty - food crumbs, stains in drawers, on counter and walls. Fraud from the moment I arrived - had to get a new debit card. I had prepaid my room and they tried to charge me again. They would not match my price. They would not deal with me directly - told me I could only book thru the app. They had me sign on an iPad which had a text box for my signature - very dangerous! Stuff on the floor, vacuum, mops lying in the hall. I have photos of all of this. I told mgmt I had to walk to the bank to get money to pay for my room (my debit card had been turned off because of fraud - see beginning of this note) and that started ruckus number 2 (or 3)...They asked me to leave. I would like a complete refund for my entire stay. If you want to understand the general tone of my stay, the mgmt suggested I move to a different hotel the very first day - when I asked for a different room (my room was filthy, and unsecured..the latch to the door did not work.) One day, I arrived back at around midnight and my door was ajar - the manager had entered my room and left without making sure the door was secured ,(he admitted to this.) (You had to slam, and re-close the door, to make sure it shut - very unsafe ) There is more.
Again, I would like a complete refund for my stay. Minimum at any hotel - cleanliness and security.

No water to drink,microwave is broken,rusted,no cups,plates,spoons.Can a traveller from different country carry all this??

Everything else. Rude and unprofessional staff except for Kevin. Elevator never works. Rooms never have towels. Messy walls and stuff left on floor s like it wasn't vacuumed.

Odor in the room, hair in the shower,I couldn't use the microwave cause it was filthy in the inside,the mattress was extremely hard, noise in front the door/hallway at night.

Let’s start with I got a one bed room when I reserved a two bed but they kept it at the same price.. I didn’t complain tho because it was a long drive there so I was tired and just kept it.. Omg elevators was broken had to walk 3 flights of stairs everyday, smelled bad room door was broken, homeless people sleeping in parking lot, the smell of parafinelia all over the halls, stairs was a hazard some chipped. Area where they have barbecue pit was trashy and barbecue pit was moped with old food and charcoal all over it. Oh yeah roaches in the rooms. I didn’t take no pictures but I should have

The elevator did not work