Holiday Inn Express & Suites Frisco North - Prosper, an IHG Hotel

Hotels
•
Holiday Inn Express
2 (1 reviews)
1100 Mahard Parkway , Prosper , US
+18774242449

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Children allowed

Review Highlights

Pros:
Clean rooms
Warm rooms
Brand new property (cleanliness)
Friendly/helpful staff (reported by one guest)
Wonderful breakfast
At least one good/final room
Cons:
No room at check-in despite reservation / refund not issued
Hotel closed/under construction on arrival (no notification)
Multiple room moves required
Noisy (barking dogs)
TV/remote issues and incomplete TV service
Ice machine missing or inoperable
Amenities (pool) not available/unused

Categories

Cleanliness
4.5
Multiple reviewers explicitly praised cleanliness and a brand-new property; rooms described as clean and warm.
Service
1
Mixed to poor service: one mention of friendly/helpful staff, but serious check-in failures (no room despite reservation), missing refund, and staff unprepared to handle simple requests.
Location
2
Standard quality for this hotel tier
Room Quality
1
Problems reported with multiple room moves, noisy barking neighbors, TV remote issues, and some rooms with incomplete/partial functionality despite one satisfactory room.
Amenities
2
Mixed amenities: breakfast praised, but TV service not fully functional, ice machine missing/inoperable, and pool not used or unavailable to reviewer.
Value for Money
1
Value impacted by check-in failures, lack of refund, construction/closure issue for one guest, and multiple service/room problems.
Food and Beverage
3.5
Breakfast described as wonderful; no other F&B issues mentioned.
Overall Experience
1
Overall negative experience for several guests: serious operational failures (closed/under construction at arrival, no notification), multiple room issues, though some positives like cleanliness and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Modern Accommodations
Experience a stay in our contemporary rooms and suites, designed for comfort and convenience.

Complimentary Breakfast
Start your day right with our delicious and diverse breakfast options, perfect for every palate.

Convenient Location
Located near popular attractions, our hotel provides easy access to key destinations for both leisure and business travelers.

For a memorable stay in Prosper, book a room at Holiday Inn Express & Suites Frisco North - Prosper today!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

2
Based on 1 reviews
Cleanliness: 4.5
Service: 1
Location: 2
Room Quality: 1
Amenities: 2
Value for Money: 1
Food and Beverage: 3.5
Overall Experience: 1
C
Cheryl
10
Pros:

It was clean

2026-01-03 • via Nuitee
R
Ronald
10
Pros:

I did not use the pool. The breakfast was wonderful!

2025-12-08 • via Nuitee
S
Sandra
8
Pros:

Room was clean and warm.

2025-12-08 • via Nuitee
G
Gillian
10
Pros:

The room was great and the staff were friendly and helpful.

2025-11-29 • via Nuitee
J
Jean
2
Pros:

I went to checkin and there were no rooms available despite haaving a reservation. As of yet manager has not issued a refund.

2025-11-23 • via Nuitee
M
Mark
4
Pros:

Brand new property, which explains the cleanliness. Had to be given 3 different rooms before we could settle in.
1st room - loud barking dogs across the hall
2nd room - tv remote had no battery & staff had no idea where batteries were
3rd room - good
TV service is not fully functional (new property)
Ice machine missing (3rd floor) or inoperable

2025-11-23 • via Nuitee
M
marius
2
DISASTER!
Pros:

I arrived at midnight and the hotel was under construction and closed down. No one notified me of this!!!

2025-03-06 • via Nuitee