Hotel Twelve at 12 Kuantan Centre

Hotels
7.6 (355 reviews)
Jalan Teluk Sisek , Kuantan , my

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Adult only
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
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Review Highlights

Pros:
Friendly staff
Good location for some activities
Value for money
Cons:
Dirty rooms
Limited food options
Poor maintenance

Categories

Cleanliness
6.24
Many reviews mentioned dirty rooms, cockroaches, and lack of proper cleaning.
Service
9.21
Staff were noted as being very nice and friendly, though there was a complaint about limited personnel.
Location
8.25
Location was generally good but noted to be far from the city center and public transport.
Room Quality
7.2
Mixed reviews; some rooms had comfort, while dirty sheets and hard pillows were concerns.
Amenities
7.23
Amenities were lacking; no breakfast and reports of malfunctioning plugs.
Value for Money
9.19
Some reviews highlighted good value for the price paid.
Food and Beverage
6.24
Limited options and complaints about no halal food nearby.
Overall Experience
7.21
Overall, many guests expressed disappointment due to cleanliness and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:51

Property Description

Convenient Location:

  • Close to Sultan Ahmad Shah International Convention Centre and Taman Gelora
  • Easy access to Masjid Sultan Ahmad Shah 1

Comfortable Rooms:

  • Air-conditioned rooms with flat-screen TV and private bathroom
  • Some rooms offer city views

Great Amenities:

  • Free WiFi and 24-hour front desk service
  • Non-smoking property with bed linens, towels, and a kettle in each room

To book your stay at Hotel Twelve at 12 Kuantan Centre, contact us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 355 reviews
Cleanliness: 6.24
Service: 9.21
Location: 8.25
Room Quality: 7.2
Amenities: 7.23
Value for Money: 9.19
Food and Beverage: 6.24
Overall Experience: 7.21
K
KHAIRUL MUKMIN • couple • my
9
2026-03-29 • via Nuitee
S
suhaimi • couple • my
8
Pros:

Good

2026-03-29 • via Nuitee
H
Hashim • couple • my
2
2026-03-27 • via Nuitee
W
Wan Aainaa • couple • my
10
2026-03-25 • via Nuitee
H
hazmin • couple • my
3
2026-03-25 • via Nuitee
Y
Yukimura • family_with_children • my
5
Need a lot of upgrade and staff to improve the quality of the hotel.
Pros:

The staff do very good,as the best they can offered to help.

Cons:

Cleanlines is poor and,seen a baby cockroach in the room,also a lot of dust.I'm sorry to say,due to my baby had medical problem of Eczema,causing a lot itchiness and redness to my baby skin.I'm very-very sorry say about this comment.
I seen a lot like damage or un-repaired facilities.

2026-03-23 • via Nuitee
N
Noornajeeha • couple • my
6
Pros:

The room easy to find

Cons:

The bedsheets were not changed to fresh ones, as we observed housekeeping cleaning the room after the previous guests checked out. Furthermore, the room was not properly cleaned, as there was noticeable dust and other people’s hair present

2026-03-23 • via Nuitee
R
Rosli • couple • my
8
Pros:

The room, worth the price.

Cons:

The aircond and TV.

2026-03-14 • via Nuitee
I
Isa • couple • my
7
Pros:

Meet the requirements..

Cons:

Nothing

2026-03-08 • via Nuitee
N
NOORANIS • couple • my
7
2026-02-14 • via Nuitee
N
Noor Akma • solo_traveller • my
8
SURE WILL BOOK AGAIN NEXT TIME.
Pros:

EVERTHING OK. ROOM CLEAN AND WIDE. VERY COMFORTABLE TO STAY HERE.

Cons:

NOTHING

2026-02-10 • via Nuitee
M
Moktar • couple • my
10
2026-02-10 • via Nuitee
S
Safiy • solo_traveller • my
6
2026-02-09 • via Nuitee
R
Raz • solo_traveller • my
8
Pros:

yes

Cons:

bed

2026-01-31 • via Nuitee
A
Abdul • couple • my
8
2026-01-27 • via Nuitee
N
nurul ain • solo_traveller • my
5
2026-01-27 • via Nuitee
S
Shatrah • couple • my
10
2026-01-19 • via Nuitee
H
Herdawati • couple • my
6
2026-01-16 • via Nuitee
R
REDZUAN • couple • my
7
2026-01-15 • via Nuitee
K
Khairunnisa • extended_group • my
5
Cons:

too noisy

2026-01-11 • via Nuitee