Hotel Twelve at 12 Kuantan Centre

Hotels
7.6 (355 reviews)
Jalan Teluk Sisek , Kuantan , my

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Adult only
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
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Review Highlights

Pros:
Friendly staff
Good location for some activities
Value for money
Cons:
Dirty rooms
Limited food options
Poor maintenance

Categories

Cleanliness
6.24
Many reviews mentioned dirty rooms, cockroaches, and lack of proper cleaning.
Service
9.21
Staff were noted as being very nice and friendly, though there was a complaint about limited personnel.
Location
8.25
Location was generally good but noted to be far from the city center and public transport.
Room Quality
7.2
Mixed reviews; some rooms had comfort, while dirty sheets and hard pillows were concerns.
Amenities
7.23
Amenities were lacking; no breakfast and reports of malfunctioning plugs.
Value for Money
9.19
Some reviews highlighted good value for the price paid.
Food and Beverage
6.24
Limited options and complaints about no halal food nearby.
Overall Experience
7.21
Overall, many guests expressed disappointment due to cleanliness and service efficiency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:51

Property Description

Convenient Location:

  • Close to Sultan Ahmad Shah International Convention Centre and Taman Gelora
  • Easy access to Masjid Sultan Ahmad Shah 1

Comfortable Rooms:

  • Air-conditioned rooms with flat-screen TV and private bathroom
  • Some rooms offer city views

Great Amenities:

  • Free WiFi and 24-hour front desk service
  • Non-smoking property with bed linens, towels, and a kettle in each room

To book your stay at Hotel Twelve at 12 Kuantan Centre, contact us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 355 reviews
Cleanliness: 6.24
Service: 9.21
Location: 8.25
Room Quality: 7.2
Amenities: 7.23
Value for Money: 9.19
Food and Beverage: 6.24
Overall Experience: 7.21
N
NORASIKIN • family_with_children • my
7
Pros:

friendly staff

Cons:

-

2026-05-05 • via Nuitee
A
Ali • couple • my
3
Pros:

Nothinga

Cons:

All

2026-05-05 • via Nuitee
F
Fendy • solo_traveller • my
8
my short vacation
Pros:

room is enough space
good facilities

Cons:

car park not avaliable

2026-05-01 • via Nuitee
M
MizzSue • solo_traveller • my
8
2026-05-01 • via Nuitee
S
samsor • solo_traveller • my
7
2026-04-29 • via Nuitee
I
Ismail • solo_traveller • my
8
Pros:

services

2026-04-29 • via Nuitee
R
Razali • solo_traveller • my
6
Good
Pros:

Ok

Cons:

Yes

2026-04-29 • via Nuitee
O
osman • family_with_children • my
8
2026-04-28 • via Nuitee
M
Mohamaddun • couple • my
9
Good
Pros:

Good for money

Cons:

Car park very limited.

2026-04-27 • via Nuitee
H
HIDAYAT • solo_traveller • my
8
2026-04-27 • via Nuitee
C
Ching Wen • couple • my
5
Cheap, but with the price of cleanliness.
Pros:

Location was good. Good value for money.

Cons:

Not clean at all, cockroaches in the room, dusty AC, mouldy toilet.

2026-04-26 • via Nuitee
S
soh tiam seng • couple • my
4
2026-04-24 • via Nuitee
J
Jonas • solo_traveller • de
3
Pros:

Lage war gut

Cons:

Geringe Sauberkeit, lebende Kakerlake auf dem Bett, Flecken auf der Bettdecke/Kissen/Bezug/Handtücher und Schimmel im Badezimmer

2026-04-23 • via Nuitee
P
Ping Yee • couple • my
7
2026-04-23 • via Nuitee
A
Aishah • extended_group • my
7
2026-04-20 • via Nuitee
F
Fida • couple • my
5
Cons:

The room not clean at all & smell not good. next is i think staff didnt check the room before customer came because i got the room that the aircond did not cold well, then they change me another room.

2026-04-19 • via Nuitee
M
MOHAMMAD NASRUDDIN BIN • couple • my
9
Pros:

Terbaik

2026-04-16 • via Nuitee
M
mochi • solo_traveller • my
10
Pros:

ok

Cons:

ok

2026-04-15 • via Nuitee
N
Nouraleia • solo_traveller • my
5
Pros:

The hotel signboard looks clean and amazing on Google.

Cons:

I've booked 2 rooms via booking.com at hotel twelve. The toilet bowl seat was in terrible condition, dirty and black, which was not hygienic. Additionally, there were no shampoo, body soap and toilet tissue in the bathroom, making it inconvenient. The hotel needs to improve its cleanliness and basic amenities. Dust everywhere and the wallpaper is also not in perfect condition (being torn) the odor of the room is also not so pleasant... We check in after midnight and check out early in the morning.

2026-04-13 • via Nuitee
N
Nurul Haiqa • family_with_children • my
5
2026-04-10 • via Nuitee