Balu Hotel

Hotels
6.4 (83 reviews)
Av Juárez SM 01 MZ 08 LT 08 , Isla Mujeres , mx

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Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Tour desk
Massage services
Outdoor furniture
Staff adhere to local safety protocols
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Review Highlights

Pros:
Friendly staff
Good location
Nice room decor
Comfortable beds
Cons:
Cleanliness issues
Poor maintenance
Price discrepancies
Lack of basic supplies

Categories

Cleanliness
5.13
Issues with cleanliness mentioned in reviews, particularly related to bathroom conditions and maintenance.
Service
7.5
Positive comments about staff being friendly and helpful, though there were some issues with training.
Location
8.14
Reviews highlighted the hotel's convenient location near the beach and ferry.
Room Quality
6.09
Generally positive comments about rooms, but concerns about insufficient amenities and maintenance.
Amenities
5.62
Mixed feedback on amenities; some mentioned the quality of the pool and room luxuries, but basic supplies were lacking.
Value for Money
6.08
Concerns about pricing discrepancies relative to reservation costs.
Food and Beverage
6.13
Not mentioned, assigned standard quality for this hotel tier.
Overall Experience
6.5
Overall mixed experience reported; while there are great positives, issues noted detracted from the enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Charming Beachfront Stay in Isla Mujeres

Convenient Amenities: Balu Hotel & Hostel, located just 400 meters from Norte Beach, offers air-conditioned rooms with a terrace, room service, and a tour desk. Enjoy free WiFi throughout the property and the convenience of family rooms.

Comfortable Accommodations: All rooms feature a private bathroom with a shower and bed linen. Select rooms boast balconies, and some even offer stunning sea views, ensuring a relaxing stay.

Ideal Location: Explore Isla Mujeres Beach and El Cocal Beach, both within walking distance. With Cancún International Airport just 32 km away, your beach getaway at Balu Hotel & Hostel is closer than you think.

Experience the beauty of Isla Mujeres at Balu Hotel & Hostel - Book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 83 reviews
Cleanliness: 5.13
Service: 7.5
Location: 8.14
Room Quality: 6.09
Amenities: 5.62
Value for Money: 6.08
Food and Beverage: 6.13
Overall Experience: 6.5
V
Vanessa • extended_group • br
1
2026-04-03 • via Nuitee
M
mozzillo • couple • it
10
Pros:

Ero molto scettica a prenotare questa struttura in quanto leggendo le recensioni precedenti mi preoccupava un pochino ma era una delle poche ad un prezzo abbordabile
La sorpresa è stata di trovare una bellissima struttura pulitissima con una stanza enorme, due grandi scrivanie per appoggio trolley ed un armadio con scaffali a giorno
Bagno piccolo ma di recente ristrutturazione, una bellissima terrazza dove ammirare il tramonto
L'hotel si trova a pochi minuti dalle bellissime spiagge e dal imbarco traghetti
Grazie a Lupi che ci ha accolto con grande calore, spero possiate ottenere il giusto punteggio con ulteriori buone recensioni
Grazie!!!!!!!!!

2026-04-02 • via Nuitee
G
Gabriel • couple • mx
10
Pros:

Lugar muy agradable, limpio y tranquilo

2026-03-31 • via Nuitee
J
Jahaziel • solo_traveller • mx
10
2026-03-24 • via Nuitee
A
Alma Nayeli • extended_group • mx
7
Pros:

Muy cerca del ferry y agradable para pasar la noche

Cons:

No te ofrecen shampoo o jabón para ducharte, solo hay jabón de manos

2026-03-23 • via Nuitee
M
Mayra • couple • us
10
Pros:

The hotel was right by the main street and just a couple minutes walking from the beach. The pool is super nice, and we had all the amenities we needed with a cute room, balcony and good showers. There is also free coffee provided.

Cons:

We enjoyed everything! The only little problem was our door made super loud noise becaude it would get stuck on the ground. A good thing to know is tjat it gets pretty noisy in that whole area on some busier days.

2026-03-19 • via Nuitee
G
Gonzalo Ezequiel • couple • ar
10
2026-03-16 • via Nuitee
G
Giada • couple • it
9
2026-03-14 • via Nuitee
L
Laverty • solo_traveller • us
8
Everything was great until the last night when 12 people had a party in the lobby and no one was available to ask them t
Pros:

Great location no one was there at the desk. I thought there would be 24 hour desk coverage.

Cons:

When I went to check out, I could not find anyone and I could not get my deposit back

2026-03-13 • via Nuitee
A
Aleksandra • extended_group • pl
8
Super ubicación en Isla Mujeres
Pros:

Locación céntrica, solo 3 minutos a pie del ferry, cerca de tiendas, restaurantes, hay piscina.

Cons:

Servicio súper lento en recepción, precio poco alto

2026-03-12 • via Nuitee
A
Agustina • couple • ar
7
Personal muy amable y buena ubicación.
Pros:

Excelente ubicación y muy bien el recibimiento del personal para aconsejarnos en nuestra visita. Espacios limpios y hermosa piscina.

Cons:

A los espacios compartidos le falta mantenimiento general. Tiene enchufes rotos, cables sueltos y falta atención en detalles que podrían mejorarse por el costo del alojamiento privado. El ingreso no es fácil de encontrar al estar en una calle cortada.

2026-03-12 • via Nuitee
V
Valerio • couple • it
10
2026-03-12 • via Nuitee
B
barp • couple • mx
8
2026-03-09 • via Nuitee
B
barp • couple • mx
8
Pros:

Ubicación cama almohadas
La opción de precio especial en desayuno en santino

Cons:

Podría ser un poco mas económico ya que no cuenta con tv en hab
La presión del agua en el wc era poca

2026-03-09 • via Nuitee
M
Marco Antonio • family_with_children • mx
1
Pros:

El alojamiento nunca me contestó
Y me Hicieron el cobro
Al llegar a la ubicación, me dijeron que ya no existía el hotel al día siguiente el hotel me hizo el cargo y nunca encontramos el hotel

2026-03-05 • via Nuitee
T
Tobie • couple • gb
7
Great location, clean and comfortable stay
Pros:

Nice modern property, pool, great location on Isla Mujeres, clean and comfortable

Cons:

Felt like it was some finishing touches

2026-03-05 • via Nuitee
C
Castellanos Vasquez • couple • mx
8
Pros:

La ubicación está centrica

Cons:

La habitación por el costo necesita mas equipamiento como una pantalla de tv y estacionamiento !

2026-02-14 • via Nuitee
N
Norma Patricia • couple • mx
6
Caro para la habitación que ofrece
Pros:

Lo céntrico

Cons:

El precio no vale con la calidad del la habitación

2026-02-13 • via Nuitee
M
Miguel • couple • mx
7
Un poco caro para lo que ofrecen.
Pros:

Me gustó la ubicación, está cerca del puerto y de los lugares turísticos, el espacio también es bueno.

Cons:

No cuentan con jabón y shampoo, debes traerlo a parte, algunas instalaciones no están correctamente instaladas, faltaban tornillos en el barandal. Las puertas se atoran con el piso y la regadera que nos tocó tampoco era facil de regular, faltaba ajustarlo de manera adecuada.

2026-02-12 • via Nuitee
S
Sirine • couple • fr
1
Je n’ai pas les mots sur l’insalubrité. Mes photos parlent d’elles même.
Pros:

Pire hôtel de ma vie. Je n’ai même pas voulu accéder à la chambre que j’ai annulé ma réservation au moment du Check in.
La localisation booking disais que l’hôtel était en plus centré à 10 mètre de playa Norte. Nous avons cherché et finalement sur Google map l’hôtel était à l’opposé à la sortie du centre direction punta sur. Une mauvaise blague

Cons:

La vu de la terrasse en chantier donnait sur le toit du voisin où il y avait 4 ou 5 chiens qui se baladaient en plein soleil au milieu de leur excréments sur un toit de 20 m2. Horrible.

2026-02-12 • via Nuitee