Payson Inn & Suites

Hotels
•
Independent
8.1 (162 reviews)
302 S Beeline Hwy, Payson, Arizona, 85541 , Payson , US

Facilities

Front desk (limited hours)
Free self parking
Housekeeping on request
Nature reserve
Change of towels (on request)
Change of bed sheets (on request)
No elevator (single level property)
Well-lit path to entrance
Stair-free path to entrance
Nature reserve
See all facilities

Review Highlights

Pros:
Clean rooms and bathrooms reported by many guests
Friendly and helpful front-desk staff (named staff noted)
Convenient location with easy parking and nearby restaurants
Good value / lower price compared to chain hotels
Easy, quick check-in and ground-floor access
Cons:
Older, dated property and some poorly updated rooms
Very hard / uncomfortable beds reported by multiple guests
Inconsistent housekeeping (missed requests) and occasional cleanliness lapses
Limited amenities: no on-site dining, inconsistent toiletries/coffee, some rooms lack advertised kitchen features
Noise from neighbors/long-term residents reported by some

Categories

Cleanliness
7.5
Mixed cleanliness sentiment: many guests report rooms and bathrooms as clean and sheets fresh, but several reviews note issues (dirty/odorous sofa, found trash on floor, and at least one missed housekeeping request).
Service
9
Generally strong front-desk service: multiple mentions of friendly, helpful staff (Manuel named), smooth and quick check-in; isolated service lapses relate to housekeeping timing rather than front-desk attitude.
Location
9
Frequently praised location and parking: convenient spot with easy outside parking, close to restaurants (Denny's next door) and shops, good for travelers.
Room Quality
6.5
Room quality is a common negative: property is older and dated, some rooms updated poorly or different than web photos, multiple complaints about very hard/ uncomfortable beds and small rooms.
Amenities
6.8
Amenities are inconsistent or limited: some rooms have fridge/microwave/coffee maker, but several guests note no kitchen despite 'suites' label, lack of toiletries/soap/shampoo, no on-site dining and occasional lack of in-room coffee.
Value for Money
9
Good value sentiment: many guests note the motel is considerably cheaper than branded alternatives and offers acceptable quality for the price, including last-minute availability at a good rate.
Food and Beverage
7.5
Limited F&B on-site: no dining facilities; convenient external options nearby (Denny's). Some guests noted no in-room coffee and closed office early, reducing F&B convenience.
Overall Experience
9.5
Overall sentiment leans positive: despite an older property and some room/amenity shortcomings, frequent praise for cleanliness, friendly staff, location and value leads to a generally favorable overall experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:32

Property Description

Comfortable Accommodations
Stay in one of the 24 guestrooms equipped with microwaves and complimentary wireless internet access, ensuring a cozy stay.

Convenient Location
With Tonto National Forest just a 1-minute walk away and attractions like Banner Payson Medical Center, Mazatzal Casino, and Rim Country Museum within a short distance, enjoy easy access to nearby destinations.

Free Parking and Welcoming Service
Benefit from free self-parking onsite and friendly staff at the front desk during limited hours to make your stay hassle-free.

Book your stay at Payson Inn & Suites for a convenient and comfortable experience near Banner Payson Medical Center.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.1
Based on 162 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 6.8
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 9.5
R
Rafael • partner
10
Pros:

El baño estaba muy limpio. Las sábanas estaban muy limpias todo estaba limpio solo que había un sillón que estaba sucio y olía feo

2025-10-13 • via Nuitee
M
Mark • family
8
Pros:

Air conditioning was good. Parking area had spots available.

2025-10-12 • via Nuitee
D
Douglas • family
8
Pros:

Every thing was good but the ac could use a little maintenance

2025-10-12 • via Nuitee
R
Rev. James
4
Pros:

very old facility

2025-10-10 • via Nuitee
W
William
6
Pros:

The motel is an older motel like the ones my family stayed at when I was a kid. Parking was easy (outside my door) and I had no problems with vandalism of my car. The air conditioning kept the room cool but not cold. The room and bathroom were clean. Manuel at the front desk was very helpful. No dining facilities but Denny's is next door and a doughnut shop is across the street. It is not a new Comfort Inn or Best Western but the cost is considerably less.

2025-10-09 • via Nuitee
J
James
10
Pros:

I really like this hotel. It's close to restaurants and shops as well as everything else. The employees are very friendly.

2025-10-05 • via Nuitee
D
Dennis • partner
10
Pros:

Older property but well maintained, was able to get room last minute at a very good price so cannot complain… could have used a couple more pillows,towels, and toiletries but all in all was a very nice experience

2025-10-05 • via Nuitee
M
Monica
10
Pros:

Older motel but clean and the man at the front desk was very nice. Quick check in. The area around the motel is nice. Denny’s next door was convenient for breakfast.

2025-10-05 • via Nuitee
S
Steven • partner
4
Pros:

Clean room , hard as a rock bed..

2025-10-05 • via Nuitee
J
Jamie • partner
4
Pros:

It was clean but EVERYTHING is dated and ugly. The worst part was the bed. It was like sleeping on concrete.

2025-10-05 • via Nuitee
D
Douglas • partner
6
Pros:

No there was no kitchen. This should not be called suites. There was a bed, bath that it.

2025-10-05 • via Nuitee
J
James
4
Pros:

The room was not what was shown on the web page. Those pictures were very deceiving as to what we wound up getting. Very disappointing. Very old motel that has been updated in places very poorly.

2025-10-02 • via Nuitee
J
John
10
Pros:

Very convenient ground floor room while travelling with my mtb.

2025-10-01 • via Nuitee
C
Carl
4
Pros:

The issue I have is that I placed the sign on the door Saturday to have the room cleaned and to have new towels since I was staying there 3 days and 2 nights.
And it was not done as I asked.
And I could not go to the front desk to ask because by the time I got back it was already midnight.

2025-09-29 • via Nuitee
R
Rhonda • partner
10
Pros:

Staff was very friendly and helpful. The parking is a breeze. Entertainment is close!

2025-09-28 • via Nuitee
C
Charlene
10
Pros:

All 🙂

2025-09-27 • via Nuitee
B
Bradley
8
Pros:

Clean enough but very small room

2025-09-25 • via Nuitee
R
Richard
6
Would not recommend or stay there again
Pros:

Interesting place. Great location nice bed. Not all that clean (found beer cap and napkin on the floor next to the bed). No soap or shampoo provided. Towels approx. 2’x3’ between grit 60-80. Noisy neighbor (apparently a long term resident) stayed 3 nights

2025-09-22 • via Nuitee
J
Janine • friends
10
Pros:

A very basic, but very clean room and property. The gentleman who checked us in was very kind and accommodating.

2025-09-21 • via Nuitee
E
Emily
8
Pros:

It was great. Easy check-in process as well.. just wish there was extra towels in the room..

2025-09-19 • via Nuitee