Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (1701 reviews)
East Overcliff Drive , Bournemouth , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Poor cleanliness and maintenance
Unhelpful staff
Subpar food quality

Categories

Cleanliness
5.44
The hotel is very dated, with issues such as a broken bathroom door and peeling carpet, indicating a lack of cleanliness and maintenance.
Service
7.41
Staff were friendly in some reviews, but also noted as unhelpful and poorly trained in others.
Location
7.95
Location is generally appreciated for its proximity to the town center and views.
Room Quality
5.4
Several issues reported, including hot rooms, broken amenities, and signs of neglect.
Amenities
5.93
Amenities like breakfast were heavily criticized, and the spa facilities were not on site.
Value for Money
6.89
The hotel presents itself as a budget option, but inconsistencies in service and quality may not justify the costs.
Food and Beverage
4.44
Breakfast was described as the worst had, with equipment malfunctions and poor hygiene.
Overall Experience
6.91
Experiences varied; while some enjoyed their stay, issues with service, cleanliness, and amenities significantly impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

6.3
Based on 1701 reviews
Cleanliness: 5.44
Service: 7.41
Location: 7.95
Room Quality: 5.4
Amenities: 5.93
Value for Money: 6.89
Food and Beverage: 4.44
Overall Experience: 6.91
N
Nick couple gb
6
Good base for exploring Bournemouth with great sea views.
Pros:

Good location , clean room, clean bathroom
Access to swimming pool facilities
Attentive and friendly staff who went out of their way to rectify error of communication of request for a twin bed booking .

Cons:

We asked on initial booking, and telephoned to confirm on day our request for twin beds. We had to ask staff to change bed from a king to twin on arrival as it had not been communicated.
The decor was dark grey in corridors, tired and chipped paint noticeably throughout property.
We understand it is low season- client facing staff was only one person having to attend reception and bar/ cafe.
We did not feel inclined to have a meal in an empty dining area, putting more pressure on skeleton staff.
The outside pool was full of rubbish- being emptied day 2.
Access to indoor pool was at sister hotel next door
Pool/spa Towels were old

2026-03-16 via Nuitee
C
Claire family_with_children gb
3
Pros:

Bed was comfy and glad it had a lift to the room

Cons:

Door to hotel room didnt close properly and shower was bad due very low pressure of water and cold also the housekeeping didnt collect card for breakfast booking so missed breakfast on one day and second day was late

2026-03-15 via Nuitee
T
Tanika couple gb
1
Horrible
Pros:

Nothing

Cons:

Everything it was disgusting

2026-03-14 via Nuitee
C
Cook solo_traveller gb
10
2026-03-13 via Nuitee
C
Cole couple gb
2
Cons:

carpark fined me even after i paid

2026-03-13 via Nuitee
C
Chappell family_with_children gb
6
2026-03-11 via Nuitee
N
Namrata couple gb
8
2026-03-11 via Nuitee
G
Gowen family_with_children gb
5
2026-03-11 via Nuitee
K
Kaylez1989 family_with_children gb
7
Pros:

The room was spacious. A good selection of breakfast options available. Staff were helpful and corrected issues promptly.

Cons:

Curtains were very difficult to open and close and could really do with updating. Some areas on the floor were very springy or had stains. The head board on the master bed in the room could have been dusted as there was a layer of dust just sitting on it and one of the reading lights wasn't working at all.

2026-03-09 via Nuitee
J
Jed solo_traveller gb
10
Pros:

The staff were very friendly towards me, they did offer to put a ready meal in the microwave for me. Also the food was very nice

Cons:

I didn't like the fact it didn't have a swimming pool but could use next doors one

2026-03-06 via Nuitee
J
Jacqueline couple gb
10
Can't wait for the next time.....
Pros:

The sea view from the hotel room was stunning, especially watching the fireworks on New Years eve, over Bournemouth pier....

Cons:

all was fine...

2026-03-06 via Nuitee
I
India Graham couple gb
4
Poor
Pros:

The hotel is on the seafront, so a good location if the weather is nice.

Cons:

The room was unclean, the beds were uncomfortable and the walls are paper thin. We couldn’t sleep well both nights of our stay due to the creaking of floorboards and able to hear other rooms. The room was also really warm.

2026-03-05 via Nuitee
M
Matthew family_with_children gb
6
Disappointed
Pros:

The staff are great, polite and well mannered. Breakfast was really nice.

Cons:

The hotel is quite dirty. Our bathroom floor wasn't clean, some black hairs in a few places and dusty too. Breakfast area has horizontal blinds and these are filthy. Our double bed was 2 singles pushed together and we've seen this plenty of times before but they were different heights and was uncomfortable. Pool was not usable, we expected this but it can still be maintained like others we walked past

2026-03-05 via Nuitee
M
Macauley couple gb
1
Avoid at all costs.
Pros:

The location

Cons:

The staff were rude and unhelpful.
The room was a state! Drawers were broken and didn’t open, the blind was broken and would not shut. The bathroom door was off the hinges and would not close. Cracks in bathroom and bath did not work.
Called hotel reception during the evening to make them aware a their response was “there’s nothing we can do about it. Complain again in the morning and we can speak to maintenance”

2026-03-05 via Nuitee
J
Jeroen solo_traveller nl
6
Prima locatie, maar het hotel is gedateerd.
Pros:

De locatie aan zee

Cons:

Vergane glorie!

2026-03-04 via Nuitee
R
Reynaldo solo_traveller gb
7
2026-03-04 via Nuitee
G
gray family_with_children gb
10
Pros:

Everything

Cons:

Nothing

2026-03-03 via Nuitee
L
Lorraine family_with_children gb
8
2026-03-03 via Nuitee
S
Stephen couple gb
10
2026-03-02 via Nuitee
B
Brown family_with_children gb
4
Pros:

Large rooms. Clean.

Cons:

Hotel far too hot no air conditioning we turned the radiator off but still too hot. Very noisy as we where above the paty room, and next to the kitchen very loud extractor fan that woke us at 7.15 in the morning.

2026-03-02 via Nuitee