Ocean Beach Hotel & Spa - OCEANA COLLECTION

Hotels
6.3 (2235 reviews)
East Overcliff Drive , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Poor cleanliness and maintenance
Unhelpful staff
Subpar food quality

Categories

Cleanliness
5.44
The hotel is very dated, with issues such as a broken bathroom door and peeling carpet, indicating a lack of cleanliness and maintenance.
Service
7.41
Staff were friendly in some reviews, but also noted as unhelpful and poorly trained in others.
Location
7.95
Location is generally appreciated for its proximity to the town center and views.
Room Quality
5.4
Several issues reported, including hot rooms, broken amenities, and signs of neglect.
Amenities
5.93
Amenities like breakfast were heavily criticized, and the spa facilities were not on site.
Value for Money
6.89
The hotel presents itself as a budget option, but inconsistencies in service and quality may not justify the costs.
Food and Beverage
4.44
Breakfast was described as the worst had, with equipment malfunctions and poor hygiene.
Overall Experience
6.91
Experiences varied; while some enjoyed their stay, issues with service, cleanliness, and amenities significantly impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Stunning Seafront Location
Embrace breathtaking views of Bournemouth Bay from Ocean Beach Hotel & Spa's outdoor pool and sea-facing rooms.
Luxurious Amenities
Indulge in en-suite bathrooms, TVs, and complimentary tea/coffee facilities in every room. Enjoy discounted 3-course dinners and international cuisine at the Italian Cafe and Lounge.
Relaxation and Recreation
Unwind at the Oceana Day Spa or access the leisure club with indoor pool and mini gym at the Suncliff Hotel. Outdoor pools, restaurants, and bars within the resort offer ultimate relaxation.
To experience seaside luxury and relaxation, book your stay at Ocean Beach Hotel & Spa today.

Important information:

The Ocean Beach Hotel & Spa has a solar heated outdoor pool. During the winter months this is closed but guests are welcome to use the indoor pool sauna and mini gym in the Suncliff Hotel which is directly next door. Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

Please note only one small dog (under 10 Kg) is allowed per room, at an extra fee of GBP 20 per night. Please note dogs are not allowed in the common areas, with the exception of guide dogs. Please note that cats or any other type of pets cannot be accommodated at this property.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 2235 reviews
Cleanliness: 5.44
Service: 7.41
Location: 7.95
Room Quality: 5.4
Amenities: 5.93
Value for Money: 6.89
Food and Beverage: 4.44
Overall Experience: 6.91
C
Carina solo_traveller de
1
eines der schlechtesten Hotels
Pros:

Nichts

Cons:

Dreckig, unsauber, nicht geöffnetes Restaurant, Mitarbeiter teilweise sehr unfreundlich, aus meiner Sicht hat keiner der Mitarbeiter eine Ausbildung in der Gastronomie öder in der Hotellerie

2026-08-29 via Nuitee
C
Claire family_with_children gb
1
The worst hotel we’ve ever stayed in
Pros:

Nothing

Cons:

Everything! Awful from a smelly dirty room, rude staff, all so dated! Absolutely awful

2026-08-29 via Nuitee
I
Ion solo_traveller gb
6
2026-08-28 via Nuitee
H
Helal couple gb
9
2026-08-28 via Nuitee
N
NABIEL family_with_children gb
9
My stay was extremely comfortable.
Pros:

I liked the location and everything, as well as the staff's treatment. Thank you.

Cons:

Everything is fine.

2026-08-28 via Nuitee
Виктория family_with_children ua
4
2026-08-28 via Nuitee
J
James family_with_children gb
9
2026-08-27 via Nuitee
O
Opincaru solo_traveller gb
4
2026-08-26 via Nuitee
L
Linda solo_traveller gb
1
2026-08-26 via Nuitee
A
Ade solo_traveller gb
1
2026-08-24 via Nuitee
L
London Ltd solo_traveller gb
1
2026-08-23 via Nuitee
W
Wright solo_traveller gb
8
Pros:

On arrival we was upgraded to a sea view room which was lovely.

Cons:

There wasnt anything we didnt like to be honest.

2026-08-22 via Nuitee
F
Francisco couple gb
6
2026-08-21 via Nuitee
E
Ellie extended_group gb
1
Would not recommend hotel to anyone!
Pros:

Falsely advertised on booking.com, a number of issue pool was dirty, very limited amount of deck chairs now as shown in photo, rips in leather chairs in bar area. Bar area beer pumps was not working and fridges was not on so my dad was served a bottle of beer from a melted ice bucket that was warm from floor! Ice bucket had no lid on so not very hygienic. We looked at rooms and smelt of mould and damp so said to general manager not staying who said we would get full refund via booking.com when we got home he refused refund and lied about us staying one night. Spent 5 days trying to get a refund.

Cons:

Everything was not suitable for disabled mum to stay there was promised room on first floor when we got there this was also a lie from general manager.

2026-08-21 via Nuitee
J
Jenna couple gb
2
Very run down and needs a lot of work
Pros:

Very run down facilities did not work properly after asking for them to be fixed but was told they had

Cons:

Overall not very good at all first member of staff we was greeted with was very rude

2026-08-21 via Nuitee
B
Bukurosh couple al
1
Shit
Pros:

Only the location
Nothing else 👍

Cons:

Nothing

2026-08-21 via Nuitee
S
Stephanie solo_traveller gb
9
2026-08-19 via Nuitee
M
Mihalcea solo_traveller gb
10
2026-08-19 via Nuitee
G
Gerot solo_traveller gb
1
Pros:

The hotel is old and smells terribly of dogs; the carpets areJust the restaurant, and now in front of the restaurant. dirty, and it’s unbearably hot in the rooms.

Cons:

The service was great and the food was very good, especially the seafood spaghetti and the pizza.

2026-08-19 via Nuitee
L
lisa solo_traveller gb
8
Our stay at Ocean beach hotel
Pros:

Enjoyed our stay food was excellent so we're the staff. Would recommend 👌

Cons:

The hot water was very slow.

2026-08-18 via Nuitee