فندق الاندلس الماسي

Hotels
6.4 (2485 reviews)
المدينة المنورة طريق قربان النازل مقابل هيرفى , Al Madinah , sa

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Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Safety deposit box
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Bus service available
New hotel
Cons:
Lack of cleanliness
Rude staff
Inaccurate booking information

Categories

Cleanliness
4.61
Multiple reviews mentioned lack of cleanliness, dirty rooms, and unclean bathrooms.
Service
7.58
Service was noted as rude or lacking, but some positive feedback was given about the bus service.
Location
6.62
Location was described as far from Haram and not convenient for travelers.
Room Quality
7.07
Rooms are noted as good but many mentioned the need for improvements and cleaning.
Amenities
6.1
Amenities were lacking as noted by the absence of necessary facilities and cleanliness.
Value for Money
5.56
Considered not worth the price according to multiple reviews.
Food and Beverage
7.11
No specific comments on food, assumed standard for similar hotels.
Overall Experience
6.58
General dissatisfaction with multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:27

Property Description

Prime Location:
The hotel is conveniently situated near major attractions such as Al-Masjid an-Nabawi and Quba Mosque, offering guests easy access to key landmarks.

Modern Amenities:
Enjoy comfortable rooms equipped with essential amenities like air-conditioning, flat-screen TVs, and private bathrooms, ensuring a relaxing stay for all guests.

Exceptional Service:
With a 24-hour front desk, shuttle service, and free WiFi, guests can expect top-notch service and convenience throughout their stay.

To book your stay at Al Andlus Palace Hotel 2 and experience these features yourself, reserve now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.4
Based on 2485 reviews
Cleanliness: 4.61
Service: 7.58
Location: 6.62
Room Quality: 7.07
Amenities: 6.1
Value for Money: 5.56
Food and Beverage: 7.11
Overall Experience: 6.58
Z
Zawiya • family_with_children • ng
7
2026-03-13 • via Nuitee
نور • couple • sa
10
2026-03-13 • via Nuitee
A
Aya • family_with_children • eg
5
Fair
Pros:

Friendly staff and fast check-in.

Cons:

The cleanliness level of the room is not satisfying plus the shuttle bus service has very limited times, it should include more timings to go and return to the Masjid.

2026-03-13 • via Nuitee
Y
Yerbol • couple • kz
9
Все было хорошо
Pros:

Персонал
Во время Рамадана было предоставлен трансфер до Мечети Пророка , который приезжал вовремя
Номера чистые, все что необходимо все было предоставлено

Cons:

Минусов почти нет, отель находится чуть дальше Мечети, примерно 2 км, иногда мы ходили пешком, и расстояние составляет примерно 20-25 минут пешком

2026-03-13 • via Nuitee
A
Azouaou • couple • fr
1
Catastrophique
Pros:

Rien

Cons:

Tout

2026-03-12 • via Nuitee
M
Mir Sohrab • family_with_children • de
10
2026-03-12 • via Nuitee
J
jahaz • couple • sa
10
اشكرهم على حسن الاستقبال والنظافة
Pros:

النظافة

2026-03-11 • via Nuitee
B
Bashir Uba • couple • ng
9
I really liked the property ,the staffs are so nice,Na’im,Abu,and Muhammad
Pros:

Comfortable and the location is realistically perfect

Cons:

So far nothing,I even asked my wife that we came together she everything is perfect

2026-03-11 • via Nuitee
K
Kareem • family_with_children • it
10
2026-03-10 • via Nuitee
R
Rukaiya • extended_group • au
3
2026-03-10 • via Nuitee
M
Mohamed Ali • family_with_children • se
9
2026-03-10 • via Nuitee
M
Mohamed • couple • eg
8
2026-03-10 • via Nuitee
F
farhad • extended_group • kw
6
2026-03-08 • via Nuitee
A
Abdou • family_with_children • sa
10
2026-03-08 • via Nuitee
بغزاف • family_with_children • ma
9
Pros:

جيد

2026-03-07 • via Nuitee
M
Muhammad Haris Abbasi • couple • qa
1
Extremely Disappointing Stay – Poor Cleanliness and Unprofessional Male Saudi Receptionist
Cons:

I recently stayed at this hotel and unfortunately had a very disappointing experience. The room was extremely dusty, to the point that it actually affected my health and made me feel sick during my stay. It clearly seemed like proper cleaning had not been done for quite some time.

On top of that, basic amenities in the room were not replaced for two days, which is unacceptable for any hotel claiming to provide proper hospitality. Simple things that should be part of daily housekeeping were completely overlooked.

What made the experience even worse was the attitude of the male Saudi receptionist. His behavior was unprofessional and dismissive, showing zero awareness of how to properly treat guests. Hospitality requires basic courtesy and respect, but unfortunately that was completely missing. It is difficult to understand how someone with such poor customer service skills is placed in a guest-facing role.

Overall, this stay was extremely disappointing. Between the dusty room, lack of basic service, and the poor attitude at reception, it was far from the standard one expects when staying at a hotel. Sadly, I will not be returning.

2026-03-07 • via Nuitee
A
Abdessamad& Elena Manuela • family_with_children • it
7
2026-03-06 • via Nuitee
Z
Zeyad Mustafa • family_with_children • tr
6
2026-03-06 • via Nuitee
M
mustafa • solo_traveller • eg
7
Pros:

النظافة

Cons:

البعد والسائق

2026-03-06 • via Nuitee
A
Amer • family_with_children • sa
6
2026-03-06 • via Nuitee