Hanoi Golden Lotus Hotel & Spa

Hotels
8.9 (2397 reviews)
19 Hang Bac , Hanoi , vn

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Some rooms are dated
Basic facilities

Categories

Cleanliness
8.71
Many reviews highlight the hotel as clean and tidy, though small complaints about maintenance were noted.
Service
9.68
Numerous positive mentions of friendly and helpful staff, particularly Alan and Rose, indicate high service quality.
Location
9.52
Perfect location in the Old Quarter with easy access to amenities and attractions.
Room Quality
7.97
Some reviews indicate rooms are basic or in need of maintenance, impacting overall satisfaction.
Amenities
9
Overall amenities are satisfactory, though some facilities may not meet modern standards.
Value for Money
8.46
Value perception varies; while some guests felt it was fine for the price, others felt it did not meet their expectations.
Food and Beverage
8.51
Breakfast was rated as okay, but limited mentions mean an average rating.
Overall Experience
9.38
Majority of reviews are positive with high satisfaction despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Central Location in Hanoi’s Old Quarter
Golden Lotus Hotel & Spa, nestled on an ancient street in the heart of Hanoi’s Old Quarter, offers a unique stay experience. Just a stone's throw away from Hoan Kiem Lake and Dong Xuan Market, immerse yourself in the vibrant culture and history of the city.

Charming Oriental Decor
Step into air-conditioned rooms adorned with Oriental décor and wooden flooring, creating a cozy and inviting ambiance. Enjoy modern amenities including a personal computer, free Wi-Fi, and a flat-screen TV. The private bathrooms with bath and shower facilities ensure a comfortable stay.

Convenient Facilities and Services
Indulge in a delicious breakfast buffet at Gia Thinh, explore the city with the tour desk's assistance, and make use of free local phone calls. With a 24-hour front desk catering to your needs, your stay at Golden Lotus Hotel & Spa promises convenience and relaxation.

Book your stay now and experience the enchanting blend of tradition and modernity at Golden Lotus Hotel & Spa.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 69913.97 per day.

Location

Guest Reviews

8.9
Based on 2397 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.52
Room Quality: 7.97
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 9.38
A
Armando Jose • family_with_children • gb
7
2026-03-14 • via Nuitee
D
Daniel • extended_group • de
9
2026-03-14 • via Nuitee
A
ANNA • extended_group • ru
9
Pros:

Отель в центре Старого квартала Ханоя. Все достопримечательности в шаговой доступности. Хороший завтрак. Можно здесь же менять валюту, заказывать трансфер до/из аэропорта и такси, экскурсии. Персонал очень приветливый.

Cons:

В номере громковато из-за шума с улицы, нужно сделать окна более плотно закрывающимися.

2026-03-13 • via Nuitee
P
Philip • solo_traveller • de
4
2026-03-12 • via Nuitee
L
Linda • family_with_children • nz
10
Felt welcome and looked after
Pros:

The staff were outstanding. Very friendly and accomodating.

Cons:

The outside noise.

2026-03-12 • via Nuitee
C
Constance • family_with_children • fr
7
Très bien
Pros:

Très bon emplacement et personnel agréable

Cons:

Insonorisation inexistante

2026-03-11 • via Nuitee
西野 • extended_group • jp
9
2026-03-10 • via Nuitee
V
Vytautas • family_with_children • lt
10
Pros:

Excellent location.

2026-03-10 • via Nuitee
J
Janina • family_with_children • pl
10
2026-03-09 • via Nuitee
T
Tess • couple • gb
7
2026-03-06 • via Nuitee
Y
YOUNGHUN • family_with_children • kr
10
2026-03-06 • via Nuitee
E
Emilie • couple • fr
9
2026-03-06 • via Nuitee
A
Anny • couple • au
10
Rose at reception was tremendously helpful with our tours and bookings She has been wonderful through out our stay
Pros:

Location was great

Cons:

Noisy in the early morning but its expected considering it’s location

2026-03-06 • via Nuitee
M
Meech • family_with_children • ca
5
Pros:

Staff were friendly and helpful with organizing taxi to airport

Cons:

There was no hot water despite the switch for it being turned on. The price was higher in comparison to other hotels in the area that provided better accommodation

2026-03-05 • via Nuitee
Y
YOUNGHUN • family_with_children • kr
10
2026-03-05 • via Nuitee
T
thierry • solo_traveller • fr
10
Parfait et excellent
Pros:

Un bel emplacement pour visiter le vieux quartier. Un accueil chaleureux et serviable par Miss Rose..🌹🌹🌹
Miss Rose a été d’une aide précieuse pour organiser nos excursions. Une vraie professionnelle du tourisme

Cons:

Rien à dire

2026-03-05 • via Nuitee
R
Ronan • couple • ie
10
2026-03-05 • via Nuitee
S
SVETLANA • extended_group • ru
10
Очень понравился персонал и отель.
Pros:

Понравился просторный номер,удобные кровати,чистое белье,чайник в номере,чай,кофе.Все старались во все помощь.Рекомендую отель.Рядом есть все необходимое .

2026-03-05 • via Nuitee
R
Ron • family_with_children • au
9
Pros:

Very central. Pleasant staff

2026-03-04 • via Nuitee
S
SVETLANA • extended_group • ru
10
Очень понравился отель.Все сюда приезжайте.
Pros:

Администраторы помогали во всем.Номер был большой,поэтому было комфортно.Рекомендую этот отель.
Все рядом,рынок,супермаркет,озеро.
Спасибо,что все было супер !

2026-03-04 • via Nuitee