The Greenway Hotel & Spa

Hotels
9.2 (832 reviews)
Shurdington, Cheltenham , Cheltenham , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great food
Outstanding staff
Spacious rooms
Relaxing spa
Cons:
Cleanliness issues
High prices
Inconsistent service atmosphere

Categories

Cleanliness
7.84
Rooms were not clean and there were stains all over the carpet and hair on the floor.
Service
9.81
Staff were outstanding and very friendly and helpful.
Location
9.85
Nice and quiet location, beautiful building and grounds.
Room Quality
8.8
Room was spacious, well furnished, but some reviews mentioned firm beds.
Amenities
9.83
Spa facilities were appreciated, but some areas needed improvement.
Value for Money
8.79
Prices are high, with some reviews indicating it felt overpriced for the service provided.
Food and Beverage
8.84
Food offerings were good, but pricing was a concern; some inconsistency in experience.
Overall Experience
9.81
Overall enjoyable stay with many positives, despite some disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:07

Property Description

Luxurious Accommodation
Experience a unique blend of traditional elegance and modern luxury in our rooms, furnished with original wooden furniture and vibrant decor. Enjoy complimentary amenities like cosy bathrobes and luxury toiletries for a truly relaxing stay.

Award-Winning Dining
Indulge in exquisite fine dining at our award-winning restaurant, or opt for a more casual meal at The Front Row Brasserie. Both venues offer chic and elegant settings with stunning views over the Cotswold Hills, ensuring a memorable culinary experience.

Relaxation and Recreation
Unwind in style at the Elan Spa with a hydrotherapy pool and outdoor hot tub, or pamper yourself with a rejuvenating treatment. For outdoor enthusiasts, our landscape gardens are perfect for a leisurely game of croquet.

Book now for a luxurious getaway at our Elizabethan manor and spa in the heart of the Cotswolds!

Important information:

Please note that children aged between 4 and 16 years can only access the spa and pool facilities between 07.00 and 09.00 in the morning and 16.30 to 18.00 in the afternoon. Unfortunately children under the age of 4 years of age are not permitted to use the spa or pool facilities at any time.

There is capacity for extra beds in some rooms, charges may apply.

Pets are only permitted in some rooms on request, please contact the hotel directly prior to arrival for more information. Charges are applicable.

There is a charge of GBP 25.00 per person, per day for guests wishing to use the Elan Spa facilities (treatments not included). This will be valid for use between the stated arrival time of 15:00 and departure time of 11:00. Must be booked in advance and will be subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for £35 per person per night when using an existing bed.
    People no matter the age stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 832 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 9.83
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 9.81
G
Gina couple gb
10
Our stay was brief but delightful.
Pros:

The hotel and grounds are exceptional. It’s a lovely building and the food was delicious. Loved everything.

Cons:

Nothing to not like about it.

2026-06-18 via Nuitee
F
Federica family_with_children it
10
Bellissima struttura nel cuore delle Cotswold.
Pros:

La location è bellissima, dalla ogni finestra dell'hotel c'è una vista meravigliosa. Colazione al ristorante meravigliosa e varia con piatti sia freddi che caldi per soddisfare ogni aspettativa.

Cons:

Viaggiavamo con un bambino di 3 anni e al ristorante a cena non c'era molta alternativa come piatti da mangiare. Inoltre il lettino da campeggio fornito non aveva il materasso e abbiamo dovuto sopperire utilizzando i nostri cuscini.

2026-06-17 via Nuitee
S
Sherring solo_traveller gb
9
Pros:

Lovely hotel with some aged charm. The food was lovely and the spa was a nice extra

2026-06-16 via Nuitee
K
Kar Yee couple hk
7
Relax and comfortable stay
Pros:

Massage and SPA are excellent. Breakfast is good but not too many choice.

Cons:

Their system on payment is strange. I got a £5 voucher but finally they charged me £5 more. It takes me back and forth on email to clarify it. It is really a stupid mistake. Be careful to check the bill.

2026-06-14 via Nuitee
A
Amanda solo_traveller gb
10
2026-06-11 via Nuitee
M
Michael couple gb
9
2026-06-06 via Nuitee
L
Laura couple gb
10
Beautiful, relaxing stay
Pros:

The hotel was beautiful, we completely relaxed as soon as we arrived!! Our room was perfect, really spacious, calm, great view... The spa was really lovely, plus the massage we both had was amazing... The grounds were stunning and the breakfast was delicious...

Cons:

The evening meal was quite pricey and limited for the type of stay we were there for (complete relaxation!), however we went into Cheltenham both nights and found some lovely restaurants, which was a bonus!!

2026-06-06 via Nuitee
H
Hayley couple gb
8
Relaxing
Pros:

It’s a beautiful setting and we really enjoyed ourselves. The drinks at the bar were overpriced - I was shocked at £19 for a glass of medium whispering angel. No bar menu was given to us so we didn’t know the price, and only two beers were available out of the beer & cider spa drink list. The spa was smaller than I thought it would be and thought the treatment was over priced for what it was - although, we both enjoyed them.

Cons:

Beautiful building and our room was a lovely size. It did need a little sprucing up you f the edges like the bathroom skirting. The room would have been better with an air con unit as very warm and fan was loud. The restaurant food was exquisite and the breakfast was lovely too. The wine list was a bit too pricey.

2026-06-04 via Nuitee
P
PHILIPPE extended_group be
10
2026-06-04 via Nuitee
D
Dhanu couple gb
9
Perfect for a countryside getaway in the Cotswold.
Pros:

Perfect for a countryside getaway in the Cotswold. We thoroughly enjoyed the friendly welcome from the staff, breakfast and dinner at the hotel were exceptional, room was perfectly comfortable, great size with all the amenities we needed.

Cons:

Only thing that could be improved is the gym facilities which are very basic

2026-06-04 via Nuitee
M
Mark couple gb
9
Super staff and find blend of old traditions and modern comforts
Pros:

Lovely rooms - mix of old and new
Super friendly staff

Cons:

Tea and scones bit expensive

2026-06-02 via Nuitee
S
Sydney_Zee couple au
6
Good location but not 4 star
Pros:

Building, location

Cons:

No air conditioning, bad was never staffed, room had many cob webs. Had to carry bags up 2 flights of stairs. Couldn’t get an omelette for breakfast - “we don’t have the right pan”. Not what we expected from a highly rated hotel.

2026-05-30 via Nuitee
D
Duncan couple gb
9
Room and facilities were fantastic. Thank you
Pros:

Lovely grounds, lovely staff and great food

Cons:

No air con. And we’re not able to obtain any portable air con units, so I had to bring my own. They did help carry to and from my car

2026-05-29 via Nuitee
B
Bernadette solo_traveller fr
8
2026-05-21 via Nuitee
G
Gary couple gb
9
We will be back
Pros:

We were very impressed with the hotel

Cons:

Nothing

2026-05-18 via Nuitee
P
Paul solo_traveller gb
10
Pros:

The spa, restaurant,room and staff

2026-05-11 via Nuitee
D
Douglas solo_traveller gb
1
Pros:

Setting was lovely, and the food was high quality.

Cons:

Too expensive for what it was, and we had a very bad booking experience which the hotel were unhelpful with sorting out, leaving us waiting to hear what would happen. Poor service from general management. I wouldn't recommend staying here.

2026-05-09 via Nuitee
A
Aylish couple gb
7
Good but not great
Pros:

The room was really big and clean and bathroom was really nice. The staff were all friendly and helpful.

Cons:

The main building had quite a lot of wear and tear; looked like it needed an upgrade. The breakfast was very slow even though there were hardly any other guests. The spa was a bit run down with one of the saunas out of order.

2026-05-05 via Nuitee
M
Mark couple gb
9
2026-05-04 via Nuitee
A
Alberto couple it
9
This is Holiday!!!
Pros:

One incredible holiday I have passed in this amazing hotel, three stars level restaurant, incredible panoramas, super classic and elagance mansion, and very kind staff. One more reason to return to the Cotswolds as soon as possible...

2026-05-01 via Nuitee